Project Manager Support Specialist
Resume:
KELLY SCHAFER
Virgina Beach, VA 23456
**********@*****.***
PROFESSIONAL EXPERIENCE
Sparks Group – Booz Allen Hamilton Contractor Virginia Beach, VA Mid-level AR Billing Specialist Mar 2023- Present
Working with PM and PCO to bill invoices to the government.
Prepare and review billing invoices, for all assigned projects and tasks.
Track and submit approved invoices to WAWF, EDI and ensure accuracy.
Audit the accuracy of billing information entered and resubmit if needed.
View awards and modifications to a line with billing.
Bill firm fixed price, time and material, cost plus fixed fee contracts.
Monitor funding available to bill.
Reconcile invoice and funding available and for projects.
Monitoring funding for projects invoiced. Review rates to match wards/Modifications.
Review procurements
Provided SOX documents for compliance in invoicing.
Determine appropriate FAR and DFARS flow down.
Review and Negotiate contract terms.
Process AR travel invoices.
Semper Solaris El Cajon, CA
Senior Sales Support Specialist December 2019-Feburay 2023
•Work with customers and management to develop relationships that promote, drive, and improve processes and productivity. Meet with project manager review their accounts receivables, send invoices, review contracts and issue credits and adjustments on misapplied funds.
•Checking orders to ensure that orders have been quoted correctly and that correct terms and conditions have been applied. Issue liens on projects and lien releases, process ACH and credit card payments to projects payments. Contact customer on past due invoices and make sure work is completed to get invoices paid. Send out inspection report to project manager to collect on invoices coming due.
•Work with NetSuite and Power BI to review receivables and track invoices due. Issue stops work orders on project not paid. Provide weekly reports to controller and sales support on accounts receivable. Provide budget request and provide report obligations and expenditures for department and project manager.
•Provide reports on organization budgetary and accounting or financial administrative procedures, guidelines, and regulations.
•Process payroll, AR/AP account reconciliation.
Johnson Controls Norfolk, VA
Accounts Receivable Champion January 2018-December 2019
•Identified government accounts and/or invoices that need dispute, escalation, final demand letter, and/or collections. Initiated credit requests and contract terminations when necessary. Stopped work notices, COD, discontinued service, bond and/or lien filings, etc. for non-paying customers, Process payroll.
•Lien waivers and special billing processes as required by applicable customers.
•Provided correct/updated government customer contact information and initiate credit requests and contract terminations when necessary. Worked with Cash Applications when requested to actively review cash receipts and unapplied cash on a continual basis.
•Field incoming customer inquiries and provide customer service and support on a continual basis and provide wave updates.
•Review contracts/modifications to make sure it is in alignment with billings.
Wells Fargo Virginia Beach VA
Process Collector August 2015-January 2018
•Strong negotiator able to work in a very fast-paced environment and adapt to situations.
•Collected accounts in compliance with applicable regulations and internal performance standards to meet personal and team goal objectives.
•Negotiated account resolution and accurately recording actions within the collection systems while maintaining company performance and productivity standards.
•Initiated external contact with customers and performing advanced loss prevention activities (i.e., skip tracing, field chasing, and account settlement) or administrative work, which supported the impounding or repossession of vehicles. Supported other queues to facilitate teamwork in the department.
Citizens Bank Pittsburgh PA
Contact Center Service Specialist III June 2014-August 2015
•Responded to diverse incoming customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering appropriate solution options (may include requests that are not routine in nature).
•Provided world class customer service and solutions in an efficient manner and timeframe exceeding customer expectations. Exemplary understanding of end-to-end processes and thorough product knowledge. Online bank billed pay assist and reset passwords and loan services.
•Offered appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationships.
Capital One Chesapeake, VA
Business Analyst February 2006-June 2014
•Processed escalated to account card members with delinquent or over-limit balances to obtain payments on credit card /mortgage accounts. In addition, Collectors adjust fees; reviewed financial situations settle accounts and arrange repayment programs for cardholders who communicate financial difficulties. Payment application, billing, and reconciliation on accounts
General Electric /Advanced Services Norfolk, VA
Credit Case Manager June 2000-Feburary 2006
•Addressed escalated issues from consumer, negotiated alternatives with consumer, reviewed terms and conditions of service contracts, resolved billing issues, ordered parts, created and updated cases, exchanged appliances and followed up on case, all while maintaining talk time and excellent customer service
Harbor Credit Management Virginia Beach, VA
Account Adviser October 1999-June 2000
•Sent out proposals to creditors, resolved late fees that accrue on accounts, negotiated interest rate and researched payment history, market services to prospective customer, and speaking with customer regarding credit, all while providing excellent customer service.
EDUCATION
Sawyer School Pittsburgh, PA
Associate Degree in Business Administration August 1998
SKILLS
Good organizational skills, excellent attention to detail, with an ability to work well under pressure
Power Point, QuickBooks, Microsoft Teams, Office 365, Cost Point, NetSuite, People Soft, WAWF, EDI, Power BI, Oracle, Sales Force.
Ability to prioritize and multi-task within a fast-paced environment and great attention to details
Excellent multitasking in a fast-pace work environment and great in building long lasting relationships
Proficient in excel and ability to quickly learn internal & industry applications
Excellent written and oral communication skills; strong organizational skills and attention to detail
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