Natalie Daniels

Chandler, TX *****

ad01i6@r.postjobfree.com

+1-903-***-****

Oriented Customer Service/Customer Care Representative that is Constantly developing innovative ways to exceed customer expectations. Establishes success by listening to customer needs and working to find a resolution that benefits the company and the customer. I deliver Strong written and verbal communication skills, Detail-oriented with strong data entry skills, Positive Attitude, & a Team player who can work independently. If you're looking for a Results-driven professional whose success is based on integrity, efficiency and ambition, I look forward to hearing from you! Authorized to work in the US for any employer.

Authorized to work in the US for any employer

Work Experience

Customer Service Support Representative

SVP Office Intuition, Inc - Remote

May 2023 to Present

• Im a key Member representing Mr. Electric. As a Customer Service/Support Representative I Receive incoming calls in professional and courteous manner, Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements. I also Perform marketing and sales functions to sell additional work and earn business. My duties also consist of Completing work orders, return customer calls, and respond to customer complaints. I may also perform other duties as needed which may include cross-training in related positions Job Requirements. Customer Relations Specialist

TicketNetwork, Inc. - Forney, TX

February 2020 to May 2023

I was a customer relations specialist taking inbound/Outbound calls with VMware, RingCentral software. This position required data entry, constant contact with other staff regarding updates to current customers profiles. Handled upset and outspoken customer's that required problem solving skills and the ability to provide customer with the accurate solution, every call was different. I always had to note each call or order and some calls would required for me to follow up at a later date. Made payments on accounts for customer.

Model/Brand Associate/Promotional

Axe Body Spray, Pantene-Pro-V, MADD - Remote

November 2016 to April 2022

I have a passion for modeling and or any kind of Brand promotional work. I started modeling at an early age. I just enjoyed every part of the business. I have worked for Axe Body Spray, Mother's Against Drunk Driving (MADD) and Pantene-Pro-V just to name a few. I have over 5 years in Sales and would love to get back into the modeling and or Brand Associate business. I am a people person and I have great people skill and you will see results with me on your team. I believe I would be a great fit because I am very ambitious and I enjoy a challenge. I work well with people and very dependable. I am willing to travel. Customer Care Representative

Central Payment Inc

July 2016 to February 2022

This is a Customer Care position and I work from home, which requires that I motivate myself to wake up and treat it as if it was an

8-5 job which, I do. My duties include to reach out to local business owners and discuss Merchant Services we can offer to them. I proceed to ask for their most recent statement from their credit/debit card processing provider. Next, I take the information, rates and fees and play with it until it is custom to fit with the company as well around their revenue. Therefore, I have beat all rates and fees on every proposal I have presented. If they're interested I then ask them to fill out an application that I submit to underwriting. Inbound/Outbound calling is a major role in this position. I mainly work with Microsoft Excel, Word and Adobe for this position. It has been an awarding feeling knowing I am helping others save money which gives them the ability to expand, save or meet any goals they may have had. Office Assistant

Platinum Homes, LLC - Tyler, TX

April 2014 to July 2016

My duties are to ensure that project contracts and bids are complete and filed on time. Deadlines are important to this position, therefore I prioritize tasks to make sure that multiple deadlines are met. Achieving operational goals, which include answering telephone lines, managing records, monitoring expenses, and ordering supplies. Some AP/AR in QuickBooks. I currently do taxes/data entry/ admin duties for Platinum Homes, LLC on a quarterly basis from my home. Customer Service Rep/Office Manager

Aspen Dental - Tyler, TX

March 2012 to April 2014

Check In/Out Patients, Input/Verify Insurance, Manage Schedule, set/cancel/reschedule appointments, answering phones, consulting patients on their treatment plans and discuss financial options to move forward. Solve billing issues, take payments, audit charts and follow Doctor's schedule request. Prepare treatment plans then present to patient for acceptance once approved.

Administrative Assistant/Office Manager

Combined Agency Insurance Company

March 2005 to May 2012

Handled the Licensing & Contracting of all new agents, Underwriting, Process new business applications, Agent services, Payroll for 300+ Agents, Policy Underwriting, Collect any data needed to process applications, Communicated with policyholder, Insurance carriers and the agents. Met deadlines, order office supply, set appointments, a lot of teamwork, used program AS400.

Education

Some College in Legal Studies

Kilgore College - Remote

2000 to Present

Diploma

Robert E. Lee High School - Tyler, TX

August 1996 to May 2000

Skills

• Inside Sales

• Recruiting

• Computer operation

• Upselling

• Microsoft Outlook

• Typing

• Cold calling

• Negotiation

• Office management

• Customer Relationship Management

• VMWare

• Business Development

• Data entry

• Sales

• Insurance verification

• Financial services

• Merchandising

• Receptionist

• Accounts Payable

• Microsoft Office

• Account Management

• B2B Sales

• QuickBooks

• AS400

• Expense management

• Personal Assistant Experience

• Event Planning

• Salesforce

• CRM Software

• Customer service

• Outside Sales

• Microsoft Word

• Communication skills

• Dental receptionist

• Payroll

• English

• Customer support

• Relationship management

• Filing

• Research

• Microsoft Excel

• Underwriting

• Administrative experience

Certifications and Licenses

Driver's License

Contact this candidate