Scrum Master Business Analyst

Location:

Prosper, TX

Posted:

November 11, 2023

Contact this candidate

Resume:

Adnan Hasan – CSM, PMP

ad01ht@r.postjobfree.com

347-***-****

Linked In Profile: Adnan Hasan

PROFESSIONAL SUMMARY

●12+ years of consistent experience in Finance, Ecommerce, Retail, PMO and Telecommunications IT as a Project Lead / SCRUM Master / Functional and Technical Business Analyst.

●Knowledge of architecture patterns, framework and design patterns. Developed business architecture diagrams using requirements such as scope, processes, alternatives and risks.

●Experience in translating stakeholder requirements into over 10 different tangible deliverables such a functionable specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams.

●Reviewed existing system architecture and recommended improvements.

●Experienced in SDLC methodologies: AGILE, Scrum, Waterfall, and RUP.

●6+ years of experience using Atlassian tools - Jira, Confluence. Expert level knowledge working on Jira Reports for requirements and development management - Sprint Burndown, Velocity Reports, Time Tracking, Workload Reports and setup of visual dashboards for business users.

●Experience as a Data Analyst in working with IT and Business to document requirements for EDW, ETL Processes, and end user report format and data requirements.

●Implemented and checked Agile best practices and conducted Scrum of Scrums on a regular basis with other Scrum Master.

●Experienced in managing sprints to deliver product in 2 weeks – 8 weeks sprint cycle.

●Strong experience working on ecommerce, mobile application projects and payment gateways with understanding of transaction processing systems.

●Exposure to gathering Business Requirements, Analysis, Design, Development, Testing, Implementations and Documentation of various functionalities of Data Warehouse / Data Marts and Business Intelligence.

●Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC life cycle, understands the workflow concept, ability to gather and document the 'As-Is' and 'To-Be' processes.

●Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures.

●Excellent analytical and problem-solving skills with ability to interact with various teams for data requirements, Database requirements, and EDW, ETL process setup.

●Strived to understand not just the technical needs of the client but also gained an understanding of the businesses.

●Writing Use cases and producing Use Case Model, Analysis model, Behavior diagrams (Sequence diagrams, Collaboration diagrams) and Class diagrams based on UML Methodology & Business process flow diagrams using Visio.

●Using Rational Unified Process (RUP), Rational Rose, Requisite Pro, Software Development Life Cycle (SDLC) processes and methodologies.

●Writing & documenting Business Plan, Requirements Document, Functional Specification Document, and Test Case.

●Defining Test Cases, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT).

●Interacted with client regarding project status and feedback on UAT and discussed the information with the development team.

●Worked with all stages of testing including Connectivity and Integration Testing using automated test tools and User Acceptance Testing using manual tests.

●Using project management tools like MS-Project for status reporting and planning.

●Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments.

TECHNICAL SKILLS

Project Methodologies

Rational Unified Process (RUP), Waterfall, Agile, Spiral, R2D2

Business Modeling Tools

Rational Rose, MS Visio

Requirement Management Tools

Rational Requisite Pro, Jira, Confluence, TFS, Monday.com

Project Management Tools

MS Project

Defect Tracking Tools

Rational Clear Quest, Quick Test Professional, Quality Center(ALM)

Databases

Oracle, MS SQL Server

Front –End Tools

MS Office Suite (Word, Access, Excel, Outlook, PowerPoint, SharePoint)

Version Control Systems

Rational Clear Case

Operating System

MS Windows 7/8/10

PROFESSIONAL EXPERIENCE

T-Mobile – Frisco, Texas August 2021 – November 2023

Full Time Employee - Senior Business Analyst/SCRUM Master – Consumer Delivery Office / Project Management Office

Working as a liaison between cross-functional teams in requirement elicitation and documentation phase of various projects including Assurance Wireless Conversion, Streaming Conversion and T-World Projects

Responsibilities

Created Project Plans, Requirement Gathering timelines based on the approved Project timelines.

Worked for identification of project stakeholders during the initial phase of project. This includes running kick-off meetings, identifying the POCs of impacted line of businesses and educating them with project definitions.

Elicit, Analyze and validate the business requirements received from stakeholders.

Maintained Project Backlog in Jira and conducted monthly backlog grooming meetings with Product Owner

Conducted Sprint Planning meetings based on Sprint cadence.

Created Sprint Estimation, Sprint Velocity documentation for the projects.

Proficient with Sprint reporting, creating custom reports in Jira and maintaining RAID logs

Engaged with project architect and product owner to understand business requirements.

Created and maintained business requirements documents and product requirements documents.

Reviewing and editing the business requirements with Project Team

Created Change Request documents to add/delete requirements based on Project scope.

Update Jira Align with approved requirements when BRDs are reviewed and baselined.

Worked with SOX team to audit the business requirements and requirements processes for Streaming Conversion Projects - Phase 3, Phase 4 and Phase 5.

Army and Air force Exchange Services (AAFES) - Dallas, Texas December 2016 – July 2021

Project Lead / SCRUM Master / Business Analyst

Acted as a liaison between business and IT, I have worn multiple hats working at AAFES. I have experience leading cross-functional teams in the development, documentation and product delivery.

Responsibilities

●Scrum Master / Business Analyst - ROBA (Resource On-Boarding Application) Project

oWorked closely with Business Partners during requirement elicitation phase and defined epics, user stories, specifications and other technical documentations to support the development implementation.

oDeveloped proof of concepts and design prototypes for requirements and design validation with the stakeholders

oWorked with various tracks to ensure consistency of requirements and setting right expectations of the design

oManaged development timeline through Jira and source code handling through TFS

●Technical Analyst / QA Analyst - Stargate – AAFES Payment Gateway Project

oWorked closely with the development team for successful implementation of backend APIs and creating artifacts to define transaction flow for business users from the card machine till the scheduled batch settlement process for Milstar Credit Card. As a QA, I was involved in XML and JSON transactions testing and worked heavily in Browser Stack for automation, Postman App and Fittnesse.

oCreated relational model for transactional and operational data flows.

oExperience writing XML and JASON data models with tools like StarUML and ER Studio

oPost Implementation - Worked as a Technical Analyst to facilitate third party onboarding and integration in Stargate. A vendor during the induction process must go through multiple development and testing phases, my role was to facilitate technical discussions, conduct simulator training and setup, connectivity and integration testing between vendor and AAFES. Major third-party customers inducted: Priceline, DeCA, NCR, Marines Exchange and Harley Davidson.

oAs a technical analyst, evaluated architectural attributes such as reliability, availability and maintainability. Created high level process flow diagrams and project feasibility reports to induct Aafes Ecommerce (www.shopmyexchange.com) in the new payment gateway.

●Project Lead / Scrum Master - MPG Payment Application Project

oDraft and maintain business requirements in order to outline REST API project needs, assumptions, constraints and milestones.

oWorked in development of MPG Web Application which is used by concessionaires at military bases to process Milstar Credit Card.

oCreated User Manuals and training documents for the App.

oPost Implementation - Production Support, user maintenance (creation/deletion/account reset), tier 2 ticket handling through ServiceNow and database maintenance.

●Project Lead / Scrum Master - Digital Garrison App (App Store Link)

oContent Management System Project

Worked in closed line with all project management phases, techniques and tools

Created Project Schedule and Resource Plan and Sprint Velocity documentation for the stakeholders

Actively monitored project requirement and development through Jira

oAdobe Analytics Project

Worked with Adobe SME, Ecommerce and Business Partners to define app analytics through adobe.

Worked on the requirements with upstream and downstream teams and defined epics, user stories, release schedules through Jira

Worked on project in-scope documentation and delivery schedules.

●Scrum Master - Military Star Mobile App Project (App Store Link)

oWorked as a SCRUM Master for MMA development and feature enhancement sub-projects.

oWorked with business partners on 2021 Project Schedule and resource planning documentations.

oDefined use cases for business partners for in-app ratings, global wallet and paperless statement.

oConducted daily scrum sessions and bi-weekly sprint review sessions with business.

oManaged requirements and release schedule in Jira.

●Business Analyst / Scrum Master - Vision Web Services Project (www.myecp.com)

oWorked as a Business Analyst / SCRUM Master to run future enhancements in services.

oMaintained Kanban style Jira board to manage active developments on the project.

oWorked on definition, scope and requirements for the upcoming service enhancements.

Hewlett Packard Enterprises (HPE) - Austin, Texas April 2015-December 2016

Business System Analyst III

Worked in the Credit Receipts and Payments team for implementation of Clarity (HPE’s Retirement System) for Teachers Retirement System of Texas (TRS). Summary of responsibilities includes elicitation, analysis, documentation, validation and management of requirements plus an added role of QA by mapping requirements, writing and running test scripts in HPE ALM 11 and HPE ALM 12.

Responsibilities

●Involved in assessment and requirement and need analysis phase of TRS legacy financial credit system

●Conducted and facilitated JAD session with data architecture group

●Facilitation Preparing and leading workshops and information gathering sessions.

●Requirement determination using structured, repeatable process for documenting, analyzing and validating requirements.

●Analysis using UML models, use cases and object-oriented approaches to capture, structure and communicate business needs.

●Business Process Modeling - Documenting and diagramming current state business process, then deriving and documenting/diagraming desired/future state high-level business processes.

●Scope Management - Defining scope, managing exceptions, identifying potential change.

●Requirements Management – Creating and Maintaining baselines and traceability.

●Change Management – Identifying, accessing and managing changes.

●Issue and Risk Management – Identifying, managing, mitigating and escalating.

●Involved in Data Analysis & Mapping to track all data elements used in the application from the user interface through different interfaces to the target database in which they are stored.

●Used SQL queries, functions, stored procedures and triggers to perform the backend testing of the data.

●Worked as a member of a specialized team interacting with developers and business users to analyze and configure application systems.

●Perform object-oriented analysis, devising methods and approaches to solve problems and meet users need for client-server platforms.

●Attended Walk through meetings for Requirement Review.

With the end of Requirements for Phase 1. My job description has an added role as QA Analyst with following responsibilities:

●Mapping requirements, BRADs and change management in ALM 11 and ALM 12.

●Defining and executing test cases for the business processes.

●Developing and running Integration and Regression testing for the processes.

●Hands-on experience in HPE LoadRunner for Performance Testing.

●Attending triage meetings with the users.

●Creating and processing defects and assigning priority levels according to the client submission dates

TD Bank - Vienna, Virginia Apr 2011 – Mar 2015

Business System Analyst

The project focused on the development of an internal integration software for the maintenance and management of the POS (Point of Sale) and other store operations consisting of inventory management, Telecom billing, and payment processing and customer management.

Responsibilities:

●Conduct interviews and meetings with the Business Users for Gathering Requirements and evaluation/analysis of gathered requirements to convert the business requirements Functional and Nonfunctional requirements.

●Use agile systems and strategies to provide quick and feasible solutions, based on agile systems, to the organization.

●Come up with a project plan and detailed task plan for the entire project term.

●Involved in the Field Level and Table Level analysis for all the applications in scope including the analysis for the Master as well as Transactional Data.

●Created the SRS document for client portal user-interface and for various web services that the system interfaces with and hence the functional requirements, user interface requirements, screen prototypes etc.

●Performed Gap Analysis and made AS-IS documentation for all the applications.

●Responsible for making deliverables like RSD (Requirements Specification Document), FRD (Functional Requirement Document), Master Test Plan, Communication Plan, High Level Design Document, Implementation Document, and Project Tollgates.

●Conduct monthly steering committee meetings with the Clients and Business Users and Project Tollgate after completing each phase of the project with the Stakeholders, Business Users and managers.

●Conduct daily meetings at On Shore and weekly meetings with the Offshore. Publish the agenda prior to the meeting and then send out the Meeting Minutes after the meeting.

●Responsible for communication, coordination and project updates between the Onshore and Offshore teams and to get the work done within the given timeline and providing the support to Offshore from Onsite.

●Responsible for conducting the Change Management process.

●Involved in designing the UI components – Reports/Screens/Interfaces.

●Come up with a Construction and review plan. And then coordinating the same between the Offshore and Onsite teams and getting the jobs done within the appropriate timelines.

●Involved in data loading for the SIT (System Integration Testing) in the Test Environment.

●Responsible for planning the SIT (System Integration Testing), Defect tracking & closure.

●Responsible for conducting QC (Quality Center) training sessions for the Business Users. To give them a walk through the tool. And to show them how to write test cases, logging defects etc.

●Documented the inputs from Gap analysis review and proposed solution for the future EDW and Reporting needs.

●Used SQL Queries in Oracle to pull out data from the databases for the data validation and routine report generation.

●Responsible for planning, conducting and coordinating the User Acceptance Testing (UAT).

●Do all the necessary planning for the implementation keeping the Freeze time in consideration and to make sure everything is up to date, all defects closed in STAGE before going to the PROD environment.

●Worked on setting up Telecom billing service in order to collect consumption data, calculate charging and billing information, produce bills to customers and process their payments.

●POS credit system conversion involved moving from an outdated legacy system to a new system, which contained multiple redundant layers of service to ensure maximum uptime.

●Provided support to POS group staff, as well as other corporate & park level personnel on all POS systems throughout the enterprise.

●Served as lead contact for finance divisions to troubleshoot credit authorization, settlement, and reconciliation issues.

●Implemented a successful supply chain management process within the POS group.

●Worked with multiple vendors nationwide for POS consumable purchases as well as for hardware & equipment for 39 locations nationwide.

Education:

●MBA – Preston University, Karachi.

●MS-IS – Stratford University, Falls Church, Virginia.

Certification:

●CSM

●PMP

References:

Imran Ismail