MARICELI MICHELLE COLON

**** ******* ****** **** *** 101 Kissimmee Fl, 34744

407-***-****

ad01h1@r.postjobfree.com

AREAS OF EXCELLENCE

Customer Relations ● Team Leadership ● Staff Training ● Written/Verbal Communication ● Health & Safety Standards ● Guest Experience ● Microsoft Office ● Attention to detail ● Thirst for knowledge

PROFESSIONAL EXPERIENCE

InnovaCare Health Orlando, Fl

June 2022 to Present

Call Center Agent

Makes Dr. appointments.

Help patients with referrals, medications and authorizations.

Answers calls and outbounds calls.

Excellent customer service

oMy skills with the Spanish language allowed me the opportunity to be the voice of the entire company’s Spanish phone line.

Sam's Club Kissimmee, Fl

Sept,2020- June2022

Member Specialist

Apply for credit card

Help the member with the inquires with the credit card.

Good customer service

Sam's Club Kissimmee, Fl

April 2019-Sept 2020

Membership Associate

Returns and exchanges

Cashier

Help the member in customer service

Credit card applications

Answer the phone for questions and transfers to the different departments

Sam's Club Kissimmee, Fl

April 2018-April 2019

Café Associate Lead

Trained and coached staff on customer service skills, food and beverage knowledge and health & safety standards

Greet, service and assist clients with their food orders while providing high-quality customer service

Manage inventory and supplies

Pal Campo Restaurant Orlando, Fl

Junio 2015-Mayo 2018

Server/ Greeter / Hostess

Provided exceptional customer service to ensure a great client experience which often lead to repeat business

Four Points by Sheraton Caguas, PR

Jan 2013-Feb 2015

Player’s Host

Greeted and Assisted customers with membership sign-ups, explaining perks and benefits

Team Lead for major Hotel and Casino events and activities

Trained and coached hotel casino staff

Handled large volumes of customers efficiently while always providing high-quality customer service

oReceived “Award of Excellence” in 2014 by Four Points by Sheraton for #1 in Customer Service

oNominated top 5 for “Award of Excellence” in 2013 by Four Points by Sheraton for Customer Service

Coamo Springs and Golf

Apr 2011 – Jan 2013

Hotel Front Desk Agent

Promoted positive guest relations to all individuals entering the hotel and approaching the Front Desk

Confirmed reservations in system and reviewed all noted information to ensure a great guest experience

Answered inquiries pertaining to hotel services, registration, directions and activity recommendations

Managed, safeguarded and filed hotel documents

Cleaned and maintained lobby and common areas, restocking supplies

Advised housekeeping staff when rooms have been vacated and are ready for cleaning

EDUCATION AND PROFESSIONAL DEVELOPMENT

Interamerican University of Puerto Rico, Ponce, PR

July 2007 – June, 2011

Bachelor of Business Administration in Hospitality Management

(GPA 3.8/4.0)

Jose Felipe Zayas, Coamo, P. R

Jan 2007 –June 2007

Marketing Program

(GPA 3.92/4.0)

CAREER SUMMARY

Successful Customer Service professional with 12+ years’ experience in retail, hotels, food environments and health.

Lead Host for private events and VIP lunches and dinners

Serve food and assist management, cook and servers as needed

Demonstrated deep product knowledge when discussing menu options and recommendations to customers

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