Patient Care Customer Service

Birmingham, US ***** 205-***-**** **********@*****.***

ILYANNA WILLIAMS

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. PROFESSIONAL

SUMMARY

SKILLS ● Detail Oriented

● Sorting and Organizing

Teamwork and

Collaboration

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● Flexible Schedule

Recordkeeping and

Documentation

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● Data Entry

● Attention to Detail

● Relationship Building

● Work Prioritization

● Willing to Learn

● HIPAA Compliance

● Patient Companionship

● Complex Problem-Solving

● Patient Care

● Direct Patient Care

● Time Management

Flexible Schedule and

Availability

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CAREGIVER 08/2023 to Current

Always There Home Health Care, Birmingham, AL

PATIENT CARE TECHNICIAN/ UNIT SECRETARY 08/2022 to 09/2023 UAB Hospital, Birmingham, AL

WORK HISTORY

● Assisted clients with daily living needs to maintain self-esteem and general wellness.

● Assisted with dressing guidance, grooming, meal preparation, and medication reminders. Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

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● Built strong relationships with clients to deliver emotional support and companionship.

● Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

● Provided safe mobility support to help patients move around personal and public spaces.

● Assisted patients with self-administered medications.

● Transported individuals to events and activities, medical appointments, and shopping trips.

● Maintained clean and safe environment to promote patient safety and comfort.

● Answered patient assistance calls, assessed needs, and offered qualified support.

● Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

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Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.

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Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

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MARKETING ASSOCIATE 08/2022 to 12/2022

Vector Group, Trussville, AL

SALES ASSOCIATE 01/2022 to 08/2022

Marshalls, Hoover, AL

FULFILLMENT ASSOCIATE 11/2020 to 08/2022

Walmart, Irondale, AL

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

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● Supported sales activities through promotional material and market research.

● Created product promotion plans and marketing initiatives to increase brand awareness. Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.

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Collaborated with marketing professionals to coordinate brand awareness and marketing efforts.

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Executed strategic marketing plans to drive growth and retention and overall revenue for business.

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● Supported marketing team in developing promotional strategies and targeted campaigns. Sold a variety of products by explaining their unique features and instructing customers on how to use them properly

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Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions

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● Customers received merchandise recommendations based on their needs and preferences Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths

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Helped team members master sales techniques so they could consistently exceed their goals

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Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

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● Operated handheld scanners to track merchandise throughout fulfillment process.

● Accepted, processed and quickly filled orders.

● Located merchandise from shelves and storage areas to fill orders. Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.

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Connection Academy, Athens, AL

High School Diploma, 12/2022

EDUCATION

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