Customer Service Representative
Resume:
Jayvay Wiggins
Customer Service Representative
Newport News, VA 23602
ad01ge@r.postjobfree.com
Accountable professional demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout any process. Authorized to work in the US for any employer
Work Experience
Technical Support Specialist II
Cox Automotive - Newport News, VA
October 2020 to Present
• Handles calls as primary duties as well as work tickets using sfx (Salesforce)
• Work with users in order to come to a resolution on a number of issues, sign in, website, pricing
• Proficiently use Active Directory
• Work daily with internal customers via phone, and email
• Use of office 365
• Manipulate data using spreadsheets
• Ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution
• SQL coding
• Operating windows 10
• Provide data analysis for website traffic
Technical Support Representative (remote)
Kelly Services - Hampton, VA
August 2018 to March 2020
• Responsible for troubleshooting iOS devices
• assisting customers with password resets
• explaining how to use devices
• provide professional customer support
• explain all updates on iOS devices and how to use them Urgent Care Receptionist (promotion)
Alorica Incorporation - Newport News, VA
July 2018 to August 2018
• Responsible for the monitoring of critical shipments. Delayed packages
• Administer re-icing, disposal, return, or to be expedited if package is delayed
• Ensure that based on each clients SOP
(Standard operating Procedures) each critical shipment is monitored with ownership and Out For Delivery by commit time or urgently
recovered.
International Problem Solver (promotion)
Alorica Inc - Newport News, VA
October 2017 to July 2018
• Field support, Customer service, Preferred Customer Associate.
• Provide knowledge and ensure that customers/clients are in compliance with all import/export standards and international
requirements for shipping.
• Work with support teams such as Brokerage, Hazmat, Freight, U.S Customs, FDA, Wet & Wild to resolve customer issues.
• Provide follow ups with a responses via email/phone call to customers/clients in situations where International country has a time
zone difference
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Call Center Customer Service Representative
Alorica - Newport News, VA
October 2017 to May 2018
• Provide Info Notice Information,
• Provide information on UPS delivery and shipping policies and procedures.
• Inform Customers about Access Points,
• Schedule package pick up, Schedule Hold For pick -up, Alt Delivery etc.. Crew Leader/Server
CINEMA café - Hampton, VA
February 2012 to October 2014
• Greets Guests through engaging interaction, make thoughtful menu suggestions, having superior menu knowledge, and deliver quick and timely service
•
The server role provides a vital link between our Guests and the kitchen staff
•
Possess full knowledge of bar and menu items in a fast-paced environment to enhance the Guest experience
•
Verifies identification to confirm Guests are at least 21 years of age for all alcohol transactions
•
Ensures that alcohol is consumed in designated areas only
•
Seats Guests when applicable
• Collaborates with kitchen team to ensure that food orders are accurate
•
Deliver food and beverage orders within established time frames
•
Attends a mandatory Shift Huddle (team discussion) at the start of or during the shift
•
Consistently identifies and sanitizes guest high contact areas within and around the dining area
(restaurant, lounge, bar, auditorium, and patio areas)
•
Properly utilizes Personal Protective Equipment while completing position specific tasks
•
Adapts to the frequency and scope of required cleaning tasks
•
Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
•
Performs other work-related duties as assigned
Education
Associate of Arts in Cosmetology
Regency Beauty Institute - Newport News, VA
2014
Associate of Arts in Fashion Design and Merchandising American InterContinental University - Atlanta, GA 2010
High school diploma or GED
Skills
• TEAM PLAYER (10+ years)
• Front Office (5 years)
• Receptionist
• Scheduling
• Microsoft Office
• Outlook
• Organizational Skills
• Tech Support
• Call Center
• Customer Service
• Help Desk
• Troubleshooting
• Iphone
• iOS
• Medical Receptionist
• SQL (2 years)
• Physical stamina (10+ years)
• Microsoft Excel (6 years)
• Communication skills (10+ years)
• Report writing (4 years)
• Data analysis skills (4 years)
Assessments
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Professional References
Rooms To Go: Manager: Macaylah Presnall:
NASA: Front Desk Receptionist: Victoria Hatcher:
Contact this candidate