JACKSON, VELMA, R.

OBJECTIVE

Seeking a challenging position with a reputable company that will allow me to learn new skills, expand my knowledge, become a better me while contributing to the growth of the organization.

QUALIFICATION PROFILE

More than thirty years of experience working in the medical field and customer service.

Maintained patient files and retrieving files for scheduled appointments.

Responded to requests for medical records and processing letters and reports.

Retrieving patient schedules from computer system, distributing lab reports to physicians, and materials to other departments.

Patient focused, detail oriented and computer savvy medical receptionist.

Effective in handling office and administrative task within busy multi-physician practices.

Expedient in processing patient check-in, /check-out, verifying insurance and collecting third party claims.

Efficient in managing appointment scheduling, patient records, medical billing, and financial information.

Experience in handling large sums of monies daily.

Triage emergency patients on the telephone and in person.

HIPPA rules and regulations.

Computer programs: MS Office including Word, Excel, Outlook, PowerPoint, Citrix Allscripts, Touch chart scan, Group wise, Phreesia, white plume, and EMD’s.

EXPERIENCE

FEBRUARY 2023-PRESENT

Equity Residential, Arlington, VA 22209- Concierge [Full-Time 40-Hours]

Greeting Residents

Maintain the highest level of customer service.

Strong customer relationship with residents and staff.

Ensure that residents receive prompt, effective, and courteous customer service.

Enforce and adhere to all policies and procedures.

Monitor and secure the lobby by having all residence, guest, and vendors sign the visitors.

log to keep an accurate record of onsite movement.

Provide knowledgeable and comprehensive information regarding the surrounding areas.

Complete request for maintenance work orders for all units and common areas.

Make reservations for onsite amenities.

Make records of all resident’s concerns.

Address and resolve issues if needed.

Use the MRI system to assist new and existing residents when moving in or out.

Accept and track packages for residents.

MAY 2022-FEBRUARY 2023

Raleigh Ophthalmology PC, Raleigh, NC-Associate Coordinator [Full-Time 40-Hours]

Provide administrative support for fast paced multi group Ophthalmology practice while maintaining strict patient and physician confidentiality in accordance with HIPPA regulations.

Greet and check in patients and their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient account.

Verify insurance and collect co-pays, co-insurance, surgical fees, and old balances using IMedicWare and processing network.

Close out the day by processing payments, balancing the cash draw, and submitting the monies to the cashier’s office.

Check patients in and out for appointments.

Trained new employees to perform office functions.

MAY 2018- FEBRUARY 2021

Fishman Allergy and Asthma ENT, Washington, DC-Administrative Support [Full-Time 40-Hours]

Provide administrative support for Asthma Clinic

Triage new and established patients for COVID 19 current symptoms using questionnaire.

Schedule telemedicine online appointments, texts, or cellphone by video chat physician.

Confirm new and existing patient’s information using Phreesia, white plume, ZocDoc and EMD.

Collect co pays, verified insurances, post adjustments and charges to patient’s accounts.

Answered multiple telephone lines, scheduling appointments, taking messages, and triaging emergency patients calls.

MAY 2013-MAY 2018

GWU Medical Faculty Associates, Washington, DC-Patient Service Representative

[Full-Time 40-Hours]

Provide administrative support for ophthalmologist in a multi-group practice.

Confirmed new and existing patient’s information using Citrix Allscripts, Touch chart scan and group wise, collected co-pays, and verified insurances information as well as post charges and adjustments when needed.

Answered multiple telephone lines, scheduling appointments, taking messages, and triaging emergency patient’s calls.

Maintained and transmitted correspondences and medical records via email and fax.

Check patients in for their appointments and out when they were being discharged.

Trained new employee to perform office functions.

AUGUST 2015-AUGUST 2017 AND OCTOBER 2019-FEBRUARY 2020 [PART-TIME 32-HOURS]

Equity Residential, Washington, DC-Concierge

Greeting all residents’ prospective residents and visitors with excellent customer service.

Provided knowledgeable and comprehensive information about the surrounding areas.

Promptly answer, record, and complete all resident’s phone calls, questions, and concerns.

Assist in the scheduling of move-in and move-out using the MRI log system.

Monitoring and securing the lobby by having all residents, guests, and visitors, and vendors sign in for arrival and departure times.

Complete request for services such as dry-cleaning pickup and drop-off, grocery delivery, and accepting packages using the MRI log-system.

JANUARY 2013- APRIL 2013

Washington Hospital Center, Washington, DC-Registration/Admissions Representative [Full-Time 40-Hours]

Greet and admit patients that needed to be admitted for pre-op surgery testing for upcoming procedures or same day surgery.

Inputting patient information into the computer as well as verifying information previously entered by me or other employees.

Handled all registration for patients by conducting personal interviews, entering demographic and insurance information, confirming pre-admission information, obtaining signatures on legal consents and insurance forms.

Receive payment and issuing receipts for TV and video rentals, accepting patient valuables, and distributing information literature.

Check patients in for their appointments and out when they were being discharged.

JULY 2004-JULY 2012

Retina Group of Washington, Greenbelt, MD - Medical Receptionist

[Full-Time 40-Hours]

Greet and check-in patients, update demographics, insurance information, and collect all co-payments. Updated the system daily by posting charges, payments, and adjustments.

Verify insurance and precertification with multiple insurance carriers.

Schedule and confirm patients’ appointments.

Directed patients flow during practice hours to minimize patient wait time.

Manage audit of former patient charts to be scanned and uploaded into EMR.

EDUCATION

MARCH 2012

Court Reporting Institute of Arlington VA.

COMMUNICATION

Over the years I have worked in many different jobs, and I’ve met lots of people. I worked well with others and have maintain relationships with past co-workers throughout the years. I am team oriented and enjoy meeting and working with others. I believe that honesty and commitment keep a team going and helps the organization’s growth. I am confident to say that I will be an asset to any team that I join. I take my job serious, I am professional, authentic, polite, and arrive on time ready to work.

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