Healthcare Operations Leader

Healthcare Management Strategic Planning Performance Improvement

Accomplished and driven nursing care leader with proven history delivering key operational oversight and achieving departmental metrics in hospital and clinical settings. Talent at leading and mentoring staff to ensure the highest level of patient care and safety by continually evaluating the needs of a department, developing, and implementing new programs, and making process improvements across the board. Dynamic verbal and written communicator, able to present complicated information to a wide audience through education and training. Capable of building and maintaining long lasting business relationships with coworkers, executive leadership, and healthcare stakeholders at all levels.

Emergency/Critical Care

Creations of Living Wills and Medical Power of Attorneys

Regulatory Compliance

Program Development

Collaborative Leadership

Patient Care Planning

Budgeting and Financials

Team Building and Mentoring

EXPERIENCE

ALEDADE CARE SOLUTIONS: Iris Healthcare, Remote 2022-Present

Floating Facilitation Manager/Consent Manager/Special Projects Manager

Recruits, interviews, hires and trains new staff

Oversees the daily workflow of the department and teams

Provides constructive and timely performance evaluations

Handles discipline and termination of employees in accordance with company policy

Oversees and provides clinical and operational support to the Team which includes, but is not limited to, QA (calls and documentation); 1:1 and Group/Team Supervisions; Coach to and Manage quality and performance metrics; and Evaluations of direct reports.

Provides valuable operational feedback (i.e. Trends/gaps) and collaborates on solutions with Assistant Directors and Director

Participate in functional area development/problem solving through special initiatives and projects as needed by Organization

Lead special teams or projects

Verification of consent of patients through calling physician practices and inquiring about capacity of patients

Healthcare Planning Expert: FOCUS/Facilitator

Empowers Members through advance care planning by supporting individuals in understanding, sharing their values, goals, and preferences for future medical care. Care decisions are then documented formally within an Advance Directive; a forward-thinking legal document that empowers individuals, their loved ones, and their care teams to make the best advance care planning decisions based on their patients wishes.

Conduct structured, guided, advance care planning conversations in an empathetic manner consistent with person-centered care by utilizing motivational interviewing.

Provide education on primary disease processes, emergency medical interventions such as feeding tubes, ventilators, and cardiopulmonary resuscitation and understanding the role of a Power of Attorney for Healthcare

Generates detailed state-specific advance care planning documents that are individualized to the patient that best meets their documented wishes for end-of-life care.

Ongoing engagement with patients enrolled in Comprehensive Advance Care Planning (CACP). This includes but is not limited to follow up facilitations, managing large caseloads, periodic patient check ins, ongoing going education/document revisions, quick case conceptualization and ability to offer any CACP topic.

Conduct both initial and follow-up calls, both scheduled and unscheduled calls.

Provide Same Day/Straight through services through facilitations

Provide SOS coverage when there is a need for additional staff.

LANG’S MED-PSYCH INC., Greenville, NC 2007-2022

Director of Operations

Develop operational strategies for implementation of new business ventures, fiscal responsibility, and clinical operations with the goal of delivering high quality patient care.

Ensure clinical projects are properly resourced, managed, and executed within budget and in accordance with established timelines and quality standards.

Engage and motivate employees to execute company strategy through collaboration and transparent communication.

Created educational instructional modules for staff regarding HIPAA, Sexual Harassment, OSHA, Safety, Infection Control, Ergonomics, and Corporate Compliance, and developed modules of patients on MRSA and Wound Care.

Established and monitored key performance indicators, ensuring delivery clinical services consistent with yearly objectives.

Developed and implemented effective program and project tools to aid in process standardization, increasing staff efficiency and reducing errors by 20%.

Cultivated strong and transparent working relationship with physicians, assuring open communication regarding financial, programmatic, and impact performance against stated milestones and goals.

Registered Nurse

Perform health assessments of individual by evaluating physical, mental, and environmental health statuses. Provide nursing interventions based on assessment of need of patients and their treatment plans.

Deliver guidance to team members regarding information provided to patients, families, and medical professionals.

Comply with industry regulations to identify adverse event and assure quality processes.

Assess educational needs and provided patients with appropriate health information, empowering people to assume responsibility for their own healthcare.

Coordinate health care services provided by ancillary personnel including home health aides, medical social work, and indicated therapies, ensuring continuum of healthcare plan.

Decreased patient hospitalizations to zero and UTI's from five a year to zero through patient and family education.

THE STEPPING STONES GROUP, Carteret County, NC 2021-2021

School Nurse

Provide direct and individualized nursing care to students.

Assists students with managing their chronic health conditions at school.

Provide interventions and referrals to promote health and ensure educational success.

Advocate for the physical, emotional, mental, and social health of students.

Promote health education of students’ and staff.

Ensure all emergency medical information, health plans, emergency care plans, vaccinations, and N.C. Health Assessment forms are in current and up to date.

Created presentations for teacher who would like special education on health topics.

Provide oversight of school health services to enhance health and wellness in the school community.

Covid assessment’s, tracking of students who were exposed, collecting data of positive and negative cases, sending home on quarantine, education of how and where to go get tested, symptom monitoring tracking sheet, quarantine and how to access on-line school while out with Covid.

Committee participation in Student Support Services to develop plan on how to train staff and create school teams to develop required school based Mental Health Plan and updating the school’s suicide assessment risk form.

Training of staff on Diabetic Care, Seizure Care, Epi-Pen injections, and medication administration.

Informing and suggesting parents of students that need medical care.

Eye assessments and making recommendations for further evaluation if student fails eye exam.

Medication Administration including checking in medications, counting pills, ensuring physician’s order is transcribed correctly and medication administration is documented.

WESTCARE INNOVATIVE HEALTHCARE SOLUTIONS 2010-2012

Owner and President

Assessed and planned new physician services in wound care, medical-psychiatry, and dental laboratory services. Developed forms, policies, consents, and staff educational instructional modules including HIPAA, Sexual Harassment, OSHA, Safety, Infection Control, Ergonomics, and Corporate Compliance.

Marketed new physician services via telephone, email, meeting, and presentations, building clientele by 40% and strong networks of ancillary services within two months, allowing practice to hire two advanced practitioners.

Structured and streamlined workforce production efficiency through organization of workflow processes, increasing team productivity by 50%, and staff morale and job satisfaction by 93%.

Recognized and identified revenue cycle process challenges and opportunities in provider settings, providing best practice guidance and recommendations for improvements.

Contracted with two new nursing homes to decrease cost for patients by eliminating need for transport to receive care

Created policy and procedure manual and educated business manager on Human Resource issues, assisting in evaluation of staff.

VIDANT MEDICAL CENTER, Greenville, NC 2008-2009

Bed Allocation Program Manager

Evaluated, developed, and implemented management services, policies, and procedures for 24 Medical Intensive Care Beds, 40 Medical Intermediate Beds, 8 Respiratory Intermediate Beds, 36 Family Medicine Beds, 40 Nephrology Beds, and 44 General Monitor Beds. Coordinated assignment of beds based on appropriate level of care and patient aggregation.

Developed patient information boards for hospital rooms, increasing nursing efficiency at shift turnover.

Oversaw addition and expansion of units, staying within budget and providing assessment of renovations, supplies, and equipment.

Created business plan for Clinical Nurse Practitioner and Advanced Licensed Practitioner, increasing throughput by allowing NP to discharge patients faster.

Decreased Ventilator Associated Pneumonia by 50%, creating VAP protocol and monitoring staff compliance with protocol.

Developed manual for Medicine Connection throughput nurse and Overflow Unit Plan for emergency bed openings, increasing throughput by 75% and patient placement by four hours, and leading to utilization improvements.

Additional Experience: 1997-2007

Nurse Manager, Medical Intensive Care Unit at Pitt County Memorial Hospital, November 2002-August 2007

Nurse Manager of Medical Intermediate Unit and Medical Intensive Care Unit at Vidant Medical Center, August 2004-October 2006

Assistant Nurse Manager, Medical Intensive Care Unit at Pitt County Memorial Hospital, November 2001-November 2002

Development of Self-Scheduling Rules and Guidelines, Vidant Medical Center

Development of Retention Guidelines, Vidant Medical Center

Developed Staff Lead Interviews for New Hires, Vidant Medical Center

Chair of Hospital Quality Improvement Committee, Vidant Medical Center

Chair of Continuous Renal Replacement Therapy, Vidant Medical Center

Developer of Family/Patient Information Boards, Vidant Medical Center

Developer of Adult Medical Services Patient Throughput manual, Vidant Memorial Hospital

Staff Nurse I, II, III and IV, Medical Intensive Care Unit at Pitt County Memorial Hospital, August 1997-November 2001

CPR Instructor

ACLS Instructor

Sepsis Core Instructor

Continual Renal Replacement Therapy Instructor

Employee Yearly Training of High-Risk Procedures

Assessment of Clinical Competencies

Evaluations of Employees

Full Time Employees ranged from 60 to 165

Education and Credentials:

Master of Health Administration, University of Phoenix, December 2009

Master of Science in Nursing, University of Phoenix, December 2009

Bachelor of Science in Nursing, East Carolina University, December 1999

Associate Degree in Science in Nursing, Lenoir Community College, May 1997

Registered Nurse, North Carolina, License # 153725, September 1997

American Heart Association Cardiopulmonary Resuscitation, Automatic External Defibrillator and First Aid Certification, July 2022

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