Dionne Williams

Fraud Prevention Specialist

210-***-**** ad01eg@r.postjobfree.com San Antonio, TX 78207 EXPERIENCE

FRAUD PREVENTION SPECIALIST, San Antonio, Texas

Conduent, June 2022-Present

• Recommended actions in fraud cases.

• Evaluated business operations to identify risk areas for fraud.

• Gathered financial documents related to investigations.

• Created and maintained logs, records, and databases of information about fraudulent activity.

• Reviewed reports of suspected fraud to determine need for further investigation.

• Documented investigative activities.

• Interviewed witnesses or suspects and took statements.

• Negotiated with responsible parties to arrange for recovery of losses due to fraud. WAREHOUSE ORDER SELECTOR, San Antonio, Texas

Conduent, October 2019-August 2020

Pulled merchandise to fulfill orders to specification. Assembled customer orders from stock and placed orders on pallets for shipping department. Conducted inventory transactions using scanner gun. Prepared inventory for shipment by attaching tags and labels. Used RF scanner to pick items from bins and complete orders. Kept work areas clean, neat and organized for optimal productivity and worker safety. Read orders to obtain item numbers and located merchandise in bins or on shelves. Demonstrated great teamwork skills with staff members involved in production and transport. Bent, lifted, packaged items with appropriate materials to prevent damage during shipping. Stacked, organized and palletized packages for efficient storage and movement. Selected items from bins, scanned tags with tracker and loaded onto cart. Read tickets accurately to pick out important information and correctly complete orders. Trained newly hired top talent to fill key positions and maximize productivity.

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GENERAL LABOR WORKER, San Antonio, TX

Darby Day Staffing, August 2019-October 2019

Assisted team members with maintaining orderly and clean workspaces.Inspected, identified and delivered materials to stocking areas.Prepared parts and materials for skilled production workers to complete final assembly.Worked under direct supervision to handle and maintain flow of materials and products in manufacturing areas.Adhered to standard operating procedures and complied with safety and quality processes.Opened boxes of merchandise and materials and restocked designated areas.

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MEDICAL OFFICE ASSISTANT, San Antonio, TX

Dr. Melissa Walker, January 2018-April 2018

Assisted with referrals and prepared medical records for patients.Scheduled appointments for patients via phone and in person.Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.Collected information, verified insurance and collected co-payments for patients as part of check-in process.Maintained

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confidentiality of records relating to clients' treatmentRegistered patients and scheduled appointments.Communicated with patients to resolve inquiries, schedule appointments and address billing questions.Created and maintained accurate and confidential patient files according to regulatory mandates.Maintained office supplies inventory by checking stock and ordering new supplies.Managed incoming telephone calls, took messages and directed callers to personnel. DISPATCHER AND LOCKSMITH, San Antonio, TX

Prime Time Towing, February 2010-December 2011

Operated tools and devices to open locks when no key was available.Moved picklocks in cylinders to open door locks without keys.Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.Prioritized and organized tasks to efficiently accomplish service goals.Demonstrated self-reliance by meeting and exceeding workflow needs.Provided excellent service and attention to customers when face-to-face or through phone conversations.Improved operations by working with team members and customers to find workable solutions.Motivated and encouraged team members to communicate more openly and constructively with each other.Exceeded customer satisfaction by finding creative solutions to problems.Monitored dispatch board and adjusted call priorities regularly based on caller needs.Tracked changes in computer system to keep records current and accurate.Kept detailed and updated records of calls in physical and electronic databases.Answered customer requests with information about product availability, shipping information and status updates.Supervised driver dispatching, route planning and vehicle tracking for over 8 tow truck drivers.Communicated with individuals within inbound call center setting to complete dispatch support for 50-100 calls.Accurately and efficiently responded to over 25-50 daily requests.Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.Reported delays, accidents or other traffic and transportation situations.Quickly determined locations and needs for high volume of hourly callers to accurately send tow truck drivers for assistance.Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.Maintained positive working relationship with fellow staff and management.Assisted organizational efforts by filing, entering data and answering phones.Communicated with customers regarding towing and roadside processes to maintain satisfaction.Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.

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LOCKSMITH TECHNICIAN AND ROADSIDE ASSISTANT, San Antonio, TX Centex Lock Inc., April 2008-November 2010

Operated tools and devices to open locks when no key was available.Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.Prioritized and organized tasks to efficiently accomplish service goals.Demonstrated self-reliance by meeting and exceeding workflow needs.Provided excellent service and attention to customers when face-to-face or through phone conversations.Improved operations by working with team members and customers to find workable solutions.Exceeded customer satisfaction by finding creative solutions to problems.Adhered to safety protocols and safe work practices to reduce likelihood of injury.Performed troubleshooting and diagnostic procedures to locate source of malfunctions.Used diagnostics and troubleshooting tools to identify failures and equipment issues.Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.Documented labor time and materials used in company software programs.Diagnosed and repaired tire and rim issues.Maintained record accuracy by using work order reporting system.Mounted, balanced and repaired tires for consumer and commercial vehicles quickly, expertly and without need for rework.Assessed and diagnosed customer needs for tires, services and other products, responded to questions and delivered superior service resulting in repeat business.Installed new tires and wheels to repair flats, damage or wear.

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RETAIL SALES CASHIER, San Antonio, TX

Liquor Express, March 2006-November 2008

Maintained clean, orderly and well-stocked register area.Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.Kept store presentable with regular cleaning and organization.Processed customer purchases and returns via cash and credit card.Built relationships with repeat customers to encourage loyalty.Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.Worked closely with front-end staff to assist customers.Counted cash at end of shift and prepared bank deposits.Trained new team members in cash register operation, stock procedures and customer services.Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.Helped with purchases, locating items and signing up for rewards programs.Delivered consistent and dedicated service through front-end customer engagement.Asked detailed questions to determine appropriate items to fill customer needs.Promoted specific item options to drive sales and achieve add-on purchases.Constructed promotional, seasonal and discounted item displays to draw customer attention.Increased sales by suggesting specific complementary items to customers.Ordered new product to keep popular items well-stocked.

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SHIFT LEADER, San Antonio, TX

Idle Aire Technology, March 2003-October 2006

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.Delegated tasks to employees and monitored activities and task completion.Supervised, motivated and led employees to maintain productivity and customer service levels.Upheld company standards and compliance requirements for operations and cleanliness.Complied with company safety procedures, policies and regulations to promote safe working environment.Positioned skilled staff in key areas throughout shift to optimize department productivity.Coordinated daily shift changes to facilitate tasks and handle special needs or requests.Assisted general manager with operations game plan and company initiatives implementation.Coordinated shift-based inventory receiving, auditing and restocking.Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.Documented production levels, materials used and special incidents to keep management informed of daily activities.Organized daily workflow and scheduled staff vacations for adequate coverage.Resolved customer complaints and reported issues to senior management.Completed opening and closing duties to facilitate business operations.Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.Documented receipts, employee hours and inventory movements.Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.Assisted with performance reviews to identify areas of improvement.Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.

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SECRATERY, San Antonio, TX

Williams Inc., January 2001-July 2003

Managed director's calendar and prepared meeting agenda and materials.Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.Restocked office and break room supplies to maximize team productivity.Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.Streamlined back office services for clients to promote proper functionality and positive user experience.Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.Maintained office supplies inventory by checking stock and ordering new supplies.Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.

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MAP DEVELOPER, San Antonio, TX

Analytical Surveys Inc., March 1997-November 1998

Modified existing software systems to enhance performance and add new features.Coordinated specifications and requirements for project technical needs.Assisted clients and internal staff with troubleshooting to quickly resolve software issues.Collaborated closely with team members to keep projects on track and meet anticipated deadlines.

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OPERATOR, San Antonio, TX

ILD Long Distance, February 1996-September 1997

Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.Resolved inquiries to consistently meet performance benchmarks.Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.Completed connections between callers, departments and professionals.Handled incoming and outgoing calls according to standard operating procedures.

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EDUCATION

DIPLOMA IN COMPUTER ENGINEERING IN COMPUTER ENGINEERING TECHNOLOGY, San Antonio, TX

National Institute of Technology, January 2007

COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE IN CYBER SECURITY, San Antonio, TX

San Antonio College

SKILLS

Cash Register, Order Picking Customer Support MS Office, Windows 8,10, Proficiency Inbound And Outbound Calling Credit Card Payment Processing Problem Resolution Customer Service QC Customer Relations Conflict Mediation Dependable And Reliable Adaptive Team Player Mentoring And Training Storage Organization Verbal Communication Administrative, Problem Resolution, Workflow Call Center, Retail Inventory, Scanner Credit, Spreadsheets Customer Relations, Mentoring, Supervision Clients, MS Office, Supervisor Customer Satisfaction, Office, Team Player Customer Services, Windows, Teamwork Customer Service, Neat, Answering Phones Customer Support, Organizational, Telephone CERTIFICATIONS

• Diploma in Electronics and Engineering

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