ALEX MCCONNELL

INFORMATION TECHNOLOGY MANAGER

973-***-****

ad01ec@r.postjobfree.com

*** **. *****’S AVENUE

MYRTLE BEACH, SC 29588

SUMMARY

Dedicated leader with strong technical background to envision, deploy, and support strategic corporate IT infrastructure solutions; strong complimentary talents serving as interface among clients and local / remote technology teams to achieve organizational goals and introduce comprehensive process improvements.

KEY SKILLS

Anti-Virus, Security Solutions, Change Management, Cloud Migration, Data Storage Solutions, Desktop and Server Engineering/Support, Information Risk Management, Infrastructure Architecture, Process Improvements, Project Management, QRadar eSIEM solution design, Relationship Management, Solution Design and Documentation, Systems Implementation and Integration, UTM/NGFW solution design

PROFESSIONAL EXPERIENCE

09/2022 – 06/2023 Information Security Manager

Brightside Health, Inc.

Analyzed data to form proposals for improvements (implementation of new technology)

Created, communicated, and implemented a risk-based process for vendor risk management, including the assessment and treatment for risks that may result from partners, consultants and other service providers.

Created and managed information security and risk management awareness training programs for all employees, contractors, and approved system users.

Ensured fulfillment of legal and contractual information security and privacy mandates, including providing executive management with compliance reports and audit findings.

Liaised with teams/engineers to ensure alignment between the security needs and enterprise architectures, thus facilitating strategic planning.

Managed security audits and vulnerability and threat assessments and directed responses to network or system intrusions.

Provided leadership, guidance, mentoring, and training to information systems security personnel.

Provided regular monitoring and reporting on the current status of projects and programs.

Provided strategic risk guidance for IT projects, including the evaluation and recommendation of technical controls.

Provided strategic, architectural/engineering, and operational support.

Reviewed reports on incidents and breaches

Reviewed, implemented, updated, and documented company-wide information security policies and procedures.

Served as a trusted advisor and security liaison to all business units.

Worked directly with the business units to facilitate IT risk assessment and risk management processes and worked with stakeholders throughout the enterprise on identifying acceptable levels of residual risk.

07/2021 – 02/2022 Customer Success Manager / Service Delivery Manager

Sphere Technology Solutions,

Acted as a subject matter expert across multiple domains including Windows, Unix, storage platforms (NetApp, EMC, Hitachi), Microsoft Exchange, Azure and privileged access solutions.

Created new and innovative solutions to unique problems encountered by the team and clients; assisted in the design of enhanced service execution strategies.

Delivered technical solutions to our clients to fulfill their needs, customization of SPHERE’s proprietary software platform, SPHEREboard.

Mentored and trained new engineers for client engagements.

Oversaw team of implementation engineers and security analysts assigned to clients.

Prepared documentation to present to clients that communicated ideas, processes, target operating models, metrics, workflow, swim lane diagrams and other forms of documentation.

Provided technical guidance and expertise to the team as well as to clients; provided ideas and advice on potential operational efficiencies to accelerate milestone delivery tasks to clients.

Worked alongside project management to ensure the timely delivery of products and services to clients.

Worked closely with customers to resolve support issues, log bugs and manage new feature requests.

04/2011 – 07/2021 Transition Architect / Information Risk Manager

IBM, New York, NY; IBM, Myrtle Beach

Coordinated the migration and transition of the contracted management solution, and related infrastructure to ensure project success.

Ensured the environment to be transitioned meets all internal audit and regulatory requirements, providing risk documentation and mitigation or remediation plans to executive management for approval.

Gathered client requirements and assisted in the sizing of the engagement, to ensure adequate funding and resources were in place to meet or exceed all service level and contractual requirements.

Led IBM project and technology teams through the integration process of transitioning Strategic Outsourcing commercial accounts into the IBM managed security service environment.

Performed gap analysis to uncover any potential risk related issues, documenting mitigation plans to both internal and external customer executive management, while at the same time adhering to aggressive transition and project timelines

Provided analysis of client architecture and assisted in the modification or design of IT security infrastructure, while also advising on product selection and configuration

Provided detailed IT Security Best Practice recommendations, to include IT Security architecture, incident response processes, and procedures, as well as IT Security product deployment, configuration, and management.

Represented plans and strategies around key technologies to executive management, in order to achieve buy in and project funding.

10/2008 – 04/2011 Senior Consultant / TSA Integration and Transition

CGI / Barclays Capital, New York, NY

11/2004 – 10/2008 Information Security Manager, IT Infrastructure: MCD

Lehman Brothers, Littleton, CO; New York, NY.

11/2004 – 1/2006 Assistant Vice President

Global Architecture & Engineering, Information Security Manager, IT Infrastructure

Lehman Brothers, New York, NY

04/2001 – 11/2004 Senior Virus Security Engineer

IBM, Boulder, CO

12/1989 – 12/1993 Active Duty, United States Marine Corps

Honorably discharged.

EDUCATION

December 2024 (Partially Completed) Bachelor of Science in Computer Networking

Regis University

Denver, CO

CERTIFICATIONS

Symantec Enterprise Security

Zone Labs Integrity Firewall

PROFESSIONAL DEVELOPMENT

IBM Cloud Engineer and Architect Training

IBM Leadership in a Project Management Environment

IBM Red Hat Education

McAfee ePO and Client Firewall

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