Work History

Senior Operations

Specialist

Vishwa

Sonawane

Contact

Address

Mumbai, India 400068

Phone

91-976*******

E-mail

ad01e8@r.postjobfree.com

Skills

Verbal and written

communication skills

Multitasking and time

management

Self motivated, can work

independently without

supervision

Dependable and

Responsible

Leadership abilities

Experienced Operations Specialist skilled in financial operations and client management. Astute insight into back-office operations, an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to secure an opportunity to fully utilize experience and skills, while making a significant contribution to success of the company. Senior Operations Specialist

BillDesk, IndiaIdeas.com Ltd, Mumbai

Established strong relationship with Google Pay

team, banks (HDFC, ICICI, Axis bank), customers

and merchants and managed over 3000 UPI

transaction queries per day.

Ensured all BBPS and Non BBPS queries received

from Google Pay team, banks, customers,

merchants and PAN India BillDesk offices are

addressed and resolved

Raised Disputes/Complaints to NPCI for

settlement proofs and closed chargeback cases

by providing relevant documents

Ensure daily closure of customer interactions

across all channels and ensure defined SLA is met

by effectively liaising with internal stakeholders across functions and external stakeholders

Share daily bank refund files with Google Pay

team

Worked independently to accomplish tasks and

interact across functions to resolve issues.

Maintaining and publishing daily MIS to managers

Ensure operations are in line with legal and

regulatory framework

Ensure TAT and metrics are maintained for

servicing key clients and customers

2022-05 -

Current

Relationship Manager

The Lodha Group, Mumbai

Built and maintained relationships with new and

existing clients while providing high level of

expertise. Managed over 50 customer calls and

emails per day.

2018-10 -

2020-06

Participated in industry events and trade shows

to promote products and services.

Responded to customer inquiries and resolved

complaints to establish trust and increase

satisfaction.

Participated in staff meetings to discuss

innovative strategies to improve services.

Senior Associate

Willis Towers Watson India Pvt. Ltd, Mumbai

As part of P&C, gather client information,

exposure and risk for commercial insurance

renewal

Liaise with other departments and provide

support to them

Established strong clientele relationship with

customers and offer information about price

quotes to prospective customers

Projects and Initiatives:

OPEX: Operational Excellence – Process Mapping

- Worked with team of 5 professionals in

developing customized solutions which streamline

workflow, improve performance and reduce

costs

Assisted in transferring customer database to

updated on-line system resulting in more

proficient working environment

2015-05 -

2017-07

Sr. Specialist

J.P. Morgan Chase Bank, Mumbai

Handling customer queries (Credit card division)

Statement queries, Payments related inquiries,

Account Closure. Managed over 70 customer

emails per day.

Provide customers with exceptional service via

email regarding monthly statements, payments,

refunds and basic information about products

and services

Provide prompt, courteous, and professional

service to every customers

Document all necessary information pertaining to

accounts accessed

Ability to multi-task; navigating accounts while

handling customer requests

2011-10 -

2015-04

Education

Bachelor's Degree – Graduate:

Commerce, Accounts

Smt. MMK College of Commerce And Economics -

Bandra West, Mumbai

2007-06 -

2010-05

Contact this candidate