Rudy C Dacpano Jr

ad01e1@r.postjobfree.com 408-***-****

West Covina, CA 91791

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS

Computer Skills

Supervision & Leadership

Problem Resolution

Maintenance & Repair

Team Building

Reliable & Trustworthy

Issue Diagnosis and Resolution

Troubleshooting and Diagnostics

Software Installation

Printers and Peripherals Installation

Network Operating Systems

Hardware Configuration

Hand and Power Tool Operation

Software Reinstallation

Hands on instruments, temperature, scales,

timers, tachometers and multimeters.

Data Entry

Calm and Professional Under Pressure

Customer Service

EXPERIENCE

Major Appliance Technician

Asurion Pasadena, CA Sep 2021-Jul 2023

Removed, disassembled and fixed appliance parts.

Disassembled broken and defective equipment to facilitate repairs. Ordered supplies, tools and equipment to complete repairs. Recommended replacement parts and routine maintenance. Instructed customers on how to properly operate, care for and configure appliances. Conducted circuit tests to locate shorts and grounds. Tested appliance operation following installation to make adjustments for optimal performance. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Maintained part inventory for on-site installation, maintenance and repair of appliances. Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.

Prioritized and organized tasks to efficiently accomplish service goals. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Demonstrated leadership by making improvements to work processes and helping to train others.

Appliance Repair Assistant

Ampcus Temple City, CA Jul 2021-Aug 2021

Removed, disassembled and fixed appliance parts.

Disassembled broken and defective equipment to facilitate repairs. Tested appliance parts with hand instruments.

Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.

Clerical/Data Entry Clerk

HB Staffing Norwalk, CA Mar 2021-Apr 2021

Detailing and accuracy for correspondence, data entry, word processing, and records management.

Organized and multi-task in a fast-paced office environment and follow through to ensure tasks are completed.

Reasoning abilities and quickly adapt to new computer software applications. Used data input interface to transcribe information from physical source documents into databases.

Communicated with coworkers regarding deadlines and project milestones. Collected and organized information for entry, prioritizing entries to increase efficiency. Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Maintained database by entering new and updated customer and account information. Verified confidential or private client information in adherence to state and federal laws. EA II NC

Registrar-Recorder/County Clerk Norwalk, CA Oct 2020-Nov 2020 Delivered goods and services to customers on time and in excellent condition. Utilized GPS to optimize routes and continuously meet estimated delivery times. Secured merchandise, avoiding damage during transportation. Documented daily mileage, gas and other data.

Saved fuel by leveraging GPS to identify faster routes. Drove trucks to and from job sites to deliver supplies. Operated standard warehouse equipment to assist with loading and unloading of deliveries. Inspected vehicle before and after every trip to assess performance and maintenance requirements.

FC Associate I

Amazon Fontana, CA Apr 2020-Jul 2020

Receiving and packaging products from various sources. Sorting and boxing products so they can be shipped to proper locations to customers. Case/Each to Sort/ICQA Fluid Load. Verified items inside boxes. Repackaged cases so they can be shipped.

Kept areas clean of trash, according to standard. Setup totes. Audited boxes and totes to verify contents were correct. Constantly met and exceeded quality and production quotas. Fixed errors in the process, lack of proper labels and prep. Warehouse/Tech Support

HB Staffing Whittier, CA Dec 2019-Mar 2020

Performing setup/configuration of all printers and ballot marking devices (BMDs), ePollbooks and equipment

Performing acceptance testing on BMD devices and carts, such asensurung the hub in the cart is communicating with the BMD, ensuring doors close and lock, ensuring wheel works and ensuring drawers open

Placing tamper seals on devices (BMD and lock on BMD carts); Performing manual diagnostic tests (such as printer, audio and screen test) Preparing voting equipment carts for delivery and packaging peripherals. Courier

Quick International Courier Inglewood, CA Aug 2016-Nov 2019 Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.

Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.

Greeted customers with cordial attitude to promote establishment of lasting relationships. Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.

Communicated with all partners, including dispatchers, upper management and colleagues. Used strong time management skills to coordinate deliveries in timely manner. Performed daily pickups of medical specimens from businesses. Courier

Airspace Technologies Hawthorne, CA Sep 2017-Sep 2019 Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.

Performed daily pickups of medical specimens from businesses. Checked and secured package loads before heading out on over daily deliveries. Communicated with all partners, including dispatchers, upper management and colleagues. Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.

Laboratory Courier

Apollo Couriers Inc. Los Angeles, CA Sep 2016-Nov 2017 Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.

Performed daily pickups of medical specimens from businesses. Used strong time management skills to coordinate deliveries in timely manner. Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.

Planned and executed.

Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.

Courier

Orange Courier Inc. Santa Ana, CA Dec 2014-Sep 2016 Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.

Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.

Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.

Used strong time management skills to coordinate deliveries in timely manner. Checked and secured package loads before heading out on over 3 daily deliveries. Communicated with all partners, including dispatchers, upper management and colleagues. Earned reputation for good attendance and hard work. Courier

Southern California Messenger Los Angeles, CA Jan 2014-Jan 2015 Used strong time management skills to coordinate deliveries in timely manner. Checked and secured package loads before heading out on over 15-20 daily deliveries. Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.

Communicated with all partners, including dispatchers, upper management and colleagues. Inspected product load for accuracy and safely transported it around warehouse. Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.

Driver

Fed Ex Ground & Home Delivery City of Industry, CA Jan 2012-Jan 2014 Deliver product to specified locations.

Develop and maintain an efficient routing system.

Develop and maintain an organized and efficient loading and unloading system. Safety and maintenance involves delivering orders safely, following regulations, and safely operating and maintaining the delivery vehicle.

Handle, load, unload, and transport packages using methods that are designed to avoid theft, loss, and damage.

Cooperate with Fed Ex employees, customers, and other Contractors to achieve the goal of efficient delivery, handling, loading, and unloading of packages and equipment, and provide such electronic and/or manual data pertaining to package handling. Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.

Delivered goods and services to customers on time and in excellent condition. Driver/Installer

Exel Direct Milpitas, CA Mar 2011-Aug 2011

Tested appliance parts with hand instruments

Instructed customers on how to properly operate, care for and configure appliances. Planned and executed

Provided key information to customers, educating on equipment, products and services. Worked with team members to install and maintain equipment Driver

FedEx Ground & Home Delivery San Jose, CA Nov 2004-May 2011 Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.

Evaluated and reconfigured systems to support customer service and operational goals. Checked and secured package loads before heading out on over 25 daily deliveries. Provided excellent customer skills

Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.

Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.

Used strong time management skills to coordinate deliveries in timely manner. Greeted customers with cordial attitude to promote establishment of lasting relationships. Evaluated operational records and made scheduling adjustments to maximize efficiency. Stacked and transported all overstock to storage areas. Shipping and Receiving Supervisor

AbilityOne BSC – NASA Ames Research Center Moffett Moffett Field, CA Sep 2003-Nov 2004 Managed vendor relationships to support supply chain and maintain product quality. Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.

Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.

Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

Trained staff on material handling processes to reduce shipping times. Maintained accurate and current order and shipment forms, inventory documentation and customer records.

Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.

Telesales Agent

Frys Electronics Palo Alto, CA Jan 2001-Sep 2003 Motivated sales professionals by delivering positive reinforcement and constructive feedback. Mentored team members in mastering sales techniques to consistently exceed objectives. Kept apprised of emerging trends and provided informative customer service to assist in product selection.

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Offered product and service consultations and employed upselling techniques. Negotiated and closed deals with minimal oversight. Recommended merchandise to customers based on needs and preferences. Computer Technician

Tel Pro Technology Inc. Benicia, CA Jan 2000-Nov 2000 Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Installs, configures, and troubleshoots personal computers, printers and or network equipment and services.

Tested components, assemblies and systems to diagnose problems. Upgraded laptops/desktops, improving speed and performance. Backed up data each evening, helping alleviate lost information following malware incident. Identified hardware issues caused by component failures using approved diagnostic tools. Laid out cabling plans and ran through buildings to desired locations. Cashier

Costco Sand City, CA Mar 1998-Jan 1999

Troubleshot and resolved issues with cash registers, card scanners and printers. Assisted customers with account updates, new service additions and promotional offers. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Helped customers find specific products, answering questions and offering advice. Organized and maintained both physical and digital payment documentation for accurate filing and compliant record-keeping.

Processed customer payments quickly and returned exact change and receipts. Grocery Store Clerk

Lucky's Market Pacific Grove, CA Jan 1991-Oct 1997 Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.

Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Assisted customers by carrying packages and bags and securing purchases in vehicles. Observed strict safety measures while stocking shelves to prevent falls and mishaps. Prepared products for sales floor by adding tags and readying pallets or restocking. EDUCATION AND TRAINING

Certificate: Heating, Air Conditioning, And Refrigeration Installation And Repair Mainstream Engineering Corporation Tennessee Ridge, TN October 2021 Diploma: Computer Network Technician

Institute For Business & Technology Santa Clara, CA 2002 Safety Course Moffett Field, CA: Fork lift driver

NASA Ames Research Center Moffett Field Ca March 2002 TR-26-CS Pacific Bell Fuse lite Fiber Optic Training Course: Fiber Optic TR-26-CS Pacific Bell San Ramon, CA 2000

High School Diploma

Mont Toro High Salinas, CA July 1988

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