JF

JULIANA FLORES

ad01dx@r.postjobfree.com 090******** Lipa City, Batangas, Philippines 4217

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Self-motivated Virtual Assistant with strong organization and project management skills. Coordinating multiple, concurrent tasks efficiently and with attention to detail. Strong communication with all levels of workforce, from business executives to hourly workers. Back office support

Database entry

Excel spreadsheets

Data entry documentation

Cultural understanding

Microsoft Office

Customer service

Organizational skills

TaskUS XentroMall Extension, Diversion

Road, Brgy., Batangas

Teammate

03/2023 - Current

Answered customer inquiries with courtesy and accuracy. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Helping customer updating information mode of payment Assisting customer for basic troubleshooting of devices such as phone, computer mostly television.

TempLinkHR Toronto, ON

Virtual Assistant

01/2022 - 01/2023

Answered telephones and emails, replying to client and vendor inquiries and issues quickly and effectively.

Maintained filing and recordkeeping systems with efficiency and accuracy. Coordinated general office duties such as filing and data entry. Handled data entry tasks to help client spend more time on executive commitments.

Updated contact list and made changes to existing contacts to improve instant communication.

Generated leads to business by writing blog posts, website copy and social media posts.

ResultsCX Philippines

Customer Service Representative

06/2018 - 01/2022

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Summary

Skills

Experience

Processed cancellation of the account.

Sending signal to the radio.

Alorica PH

Technical Support Representative

11/2015 - 06/2018

Assisted customers with various types of technical issues via telephone. Supported customers with online billing, access and account issues. Helping customer to do basic troubleshooting of the modem and fix dial tone.

Handled customer service issues by providing guidance or escalating for advanced support.

Walked customer on how to fix issues on their television such as removal of borderline, closed caption and changing the language of the audio Manuel L. Quezon University Manila Philippines

Bachelor of Science in Education

03/1988

Education and Training

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