Cassandra Adewusi

M. 041*-***-*** ad01bu@r.postjobfree.com https://www.linkedin.com/in/cassandraporoyeadewusi/

I am a goal-oriented and highly organised administrator, project officer, and team leader with extensive experience in supporting projects and senior management with day-to-day business operations and projects. I am driven and motivated to help organisations thrive, with strong interpersonal skills, and a lifelong focus on supporting others to help them to succeed. Being passionate about customer service means I strive to exceed expectations and contribute significantly to teams who value quality and excellence.

Capabilities

Committed to quality customer service at every touch point to achieve diverse needs.

Effectively achieves competing deadlines in high pressure environments and complex projects.

Advanced written and verbal communication skills, and easily builds rapport with others across the organisation and with the customer.

Implements project initiatives and systems development to support continuous improvement including quality Standard Operating Procedures.

Broad expertise in administration and executive support including meetings, calendar management, CRM, and Microsoft Office suite including MS Project.

Analytical and highly competent problem solver with a keen attention to detail.

Leads teams and guides the interpretation and application of policies, guidelines, and legislative requirements to produce quality advice and facilitate decision making.

Works collaboratively within and across teams and actively shares knowledge and lessons learned to benefit the team and business unit.

Reliable, honest, and committed to working with high levels of ethics, integrity, and accountability.

Career History

Project Administrator NSW Department of Customer Service Jul 2023 to Oct 2023 (Contract)

Achievement

Completed the attestation process with a 100% return rate.

Responsibilities

Providing a range of administrative and support services, including records management, routine correspondence, to support the completion of the yearly project attestation process.

Collecting and compiling information for and preparing documentation and correspondence under the direction of the Reporting Manager.

Responding to enquiries, and escalating and redirecting issues as required, to ensure the provision of accurate information.

Updating and maintaining records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible using confluence and Jira software.

Updating VICTA which is a bespoke project planning and design tool with the attestation forms with received and relevant data.

Data Entry Team Supervisor HAYS for the 2023 NSW State Election Mar to Apr 2023 (Contract)

Provided support to the NSW State Election.

Responsibilities

Managed workflows within data entry teams (of 20 data entry officers) and liaised with other managers and supervisors.

Trained and supervised data entry teams.

Supervised allocation of work to data entry officers.

Certify counted results (bulk entry) are correct prior to entry into the NSWEC election system.

Assisted with verifying accurate data entry of preferences from ballot papers into the NSWEC computerized vote counting program.

Authorized reconciliation of data entry ballot papers.

Systems Support Officer NSW Public Works Nov 2022 to May 2023 (Contract)

Provided support to the Business Processes and Systems Team to facilitate business operations and service delivery.

Achievements

Updated manuals, scribes, and the intranet with new processes in the Envision framework which is a bespoke project planning and design tool.

Responsibilities

Support the Infrastructure and Construction System Manager and team to collaborate with business and other key stakeholders.

Work with Operations Managers to identify and leverage local best practice and efficient approaches to common tasks while escalating issues.

Test the practicality of various change initiatives and working to tailor approaches for different business units as required.

Work together to uncover the root cause of poor process adherence and maintenance across the business.

Assist with the coordination and delivery of internal training for new starters and existing employees.

Update and maintain records and databases, complying with systems and processes to ensure that all information is accurate, stored correctly and accessible.

Collect and compile information and prepare documentation and correspondence in line with quality and organisational requirements including updating system documentation, staff development material and internal communications.

Support the team, delegating tasks, and working collaboratively to contribute to achieving the team’s business outcomes.

• Participate in meetings to share information and provide input on issues.

Administrative Support Officer National Parks & Wildlife Service Apr to Aug 2022 (Contract)

Provided quality customer service and administrative support services and supervision to enable the timely and efficient delivery of business initiatives to agreed standards.

Achievements

Utilised a triangulated system to validate timesheets, rosters, and SAP reports, saving the department money with overpayments, and ensuring staff are paid accurately for times worked.

Managed large volumes of information and ensured all records stored in a shared online space were previously located on individual computers, resulting in timely access to critical records.

Responsibilities

Respond to enquiries from members of the public and internal teams via telephone and email and escalate or transfer for enquiries outside scope of knowledge.

Manage the budget for various teams, depots and workshops within the business unit using SAP.

Manage the roster and timesheets for up to 43 team members to ensure accurate records regarding leave, wages, and monthly financial reporting.

Maintain and update office systems, databases, and procedures in line with standards, policies, and procedures to improve the smooth operation of the unit.

Save all relevant information and documentation regarding processes, systems, enquiries, and daily used forms in HPE Content Manager/CM9 – TRIM for easy access.

Solve problems and sensitive issues with a high level of discretion, diplomacy, and judgment.

Manage the current website using Elements software to ensure the public are provided with updated and current information each week, requiring liaison with Rangers and Field Officers regarding closures and alerts at local public sites.

Operate PageUp software when assisting the Human Resources team with talent acquisition.

Create and release purchase orders and generate receipts for maintenance services, uniforms, purchases, and general accounting for the team.

Liaise with providers to ensure accurate source documents are processed and reconciled.

Oversee and manage fleet vehicles and generate fortnightly reports for management.

Take minutes and coordinate catering for the fortnightly Area Manager meetings.

Administration Coordinator - Local Area Coordination (LAC) Services Jul 2020 to Mar 2022

Settlement Services International (SSI)

Lead an administrative team dedicated to supporting Local Area Coordination across 5 offices in southwestern Sydney.

Achievements

Project managed the setup of two brand-new offices in Campbelltown and Bowral, including procurement of furniture and equipment, and ongoing administration and facilities management of both sites.

Developed an internal admin guide to assist all staff with the LAC program resulting in accessible and consistent information regarding administrative processes with clear expectations.

Prepared and implemented an onboarding process for new team members resulting in increased organisational knowledge within a short timeframe.

Accelerated the meeting room booking system by incorporating an interactive calendar, resulting in hassle-free appointment scheduling across multiple sites and facilities.

Developed a monitoring process for managing correspondence and action items from meetings, resulting in timely delivery on planned outcomes and compliance with NDIA requirements.

Developed a pool car management process using a shared online calendar resulting in a highly effective approach for bookings and key access.

Responsibilities

Manage and coordinate the broader administrative, project and operational activities of 5 offices and lead a team of Administration Officers to deliver Local Area Coordination (LAC) for the National Disability Insurance Scheme at each site.

Provide executive support to the Operations Manager, including calendar management, meetings, and conflict management.

Delegate tasks to a dispersed team and ensure quality organisational outcomes achieved as an approachable and supportive leader.

Prepare and review correspondence and coordinate the document management system for weekly confidential archiving as per NDIA contractual obligations and privacy requirements.

Oversight of SmarterSoft cloud-based data software for the management of community engagement workflows and events, and reporting to NDIA

Collate, interpret, and analyse data to produce reports, presentations, spreadsheets, and flyers.

Plan and coordinate onsite and online meetings, including venue, speakers, agenda, minute taking and scribing.

Audit invoices received and reconciled statements for on-time payments to interpreter services, participant support and future expense audits.

Manage the staff needs register as the first point of contact for training, WHS reporting, IT support, in-house privacy agreements, and rosters to maintain sufficient staff levels with a remote workforce.

Oversee pool vehicle checks and reporting, including incidents and/or accidents.

Administration Support Coordinator Apr 2017 to Jun 2020

Community Engagement Lead Dec 2019 to Jun 2020

St Vincent de Paul Society NSW

Provide high level administrative and executive support to the District Manager and Assistant Managers in the implementation and delivery of the Local Area Coordination (LAC) program as per the NDIA contractual obligations.

Achievements

Project managed the establishment of 3 new offices (Maroubra, Miranda, and Hurstville) including procurement of IT equipment and furniture fit outs, using economical solutions, resulting in the saving of significant costs to the business.

Designed and developed a business management tool Knowledge Hub to facilitate tracking, delegating, and reporting enquires made via the enquiry line.

Drafted and implemented Standard Operating Procedures for managing community engagement end to end across the LAC Program at 3 sites, pool car usage, and credit card reconciliation.

Appointed to an additional role as Community Engagement Lead to support the team during a time of planned leave and continued to deliver results in both positions.

Received acknowledgement and commendation from the Quality and Practice Manager for contributions made during tenure.

Responsibilities

Provide a welcoming reception service to all participants, carers, families, and visitors.

Effective and efficient coordination of administration support needs for three regional offices through the development and implementation of effective processes and systems

Coordinate correspondence with all stakeholders and determine necessary actions.

Support the IT team in delivering, troubleshooting, and assisting staff with accessing technological devices onsite and remotely.

Provide timely communication to the maintenance and facilities team regarding issues, quality control, and status of ongoing work by vendors.

Track administrative services performance by identifying needs and suggesting and initiating improvements according to KPIs and service level agreements.

Coordinate community engagement event promotion and registration, online communications, and website content, throughout the four Sydney districts

Oversee the maintenance of fleet vehicles in the regional area.

Contribute to a workplace culture that is respectful, non-judgmental, inclusive, and always promotes and upholds human rights.

Actively demonstrate organisational values, as outlined in the Society’s Code of Conduct.

Information Officer St Basil’s Home Sep 2016 to Mar 2017

Provide administration and executive support to the General Manager for an organisation with both residential housing and aged care facilities.

Achievement

Implemented a new CRM using Dynamics 365 software to gather detailed data for walk-in clients resulting in efficient tracking, recording, and reporting of enquires.

Responsibilities

Respond to all incoming telephone and walk-in enquiries using organisational knowledge and high levels of customer service.

Maintain the CRM with enquiry information from prospective and current residents.

Provide relevant information about In-Home Care and Aged Care Residential living.

Link clients to various supports including ACAT assessments, Dementia Australia, Counselling, Elder Abuse Australia, and My Aged Care to ensure broader needs attended to professionally.

Administrator Sir Moses Montefiore Jewish Home Feb 2015 to May 2016

Support the Executive and Deputy Care Managers, by identifying issues, prioritising, and highlighting deadlines for their attention.

Achievements

Designed and developed a business management tool to facilitate tracking, recording, and reporting employee training, and vendor and employee licences, resulting in accurate recordkeeping for current and archived paper-based information.

Initiated, sorted, and stored all archived files with Iron Mountain after electronically filling them.

Responsibilities

Maintain the reception, incoming and outgoing calls, correspondence, mailing, labelling, photocopying, typing, laminating, and archiving documents as required.

Support after hours concierge for all the campuses and assist with staff and agency rostering.

Coordinate appointments, meetings, conferences, seminars, travel itineraries, accommodation, and transport bookings.

Manage compliance, staff identity records, visas, and National Criminal History Checks.

Manage office equipment, and ensure supplies are always stocked up and in working order.

Liaise with facilities and maintenance to ensure timely servicing and maintenance as issues arise.

Process incoming accounts and ensure correct authorisations and signatories as per policy.

Update operational procedures as required by the Customer Assurance Department

Print and post reminders to residents and staff for meetings and important events

Liaise and follow up with Social Workers, Registered Nurses, and other relevant staff in relation to appointments, questions and enquiries raised by residents and/or relatives.

Inform payroll of changes to staff conditions of employment and forward supporting documentation to payroll and HR department.

Issue staff packs to new employees and ensure all forms, professional registrations, signature registries, and documents are completed and filed correctly.

Update changes to residents’ personal details across all records and in the Autumn Care system.

Process discharged or deceased residents’ personal effects and internal records.

Community Engagement and Volunteer Work

National Council of Women of NSW Sep 2022 to Date

NCWNSW represent a range of women’s organisations and is a State constituent Council of the National Council of Women Australia and the International Council of Women. As a member organisation, we advocate for and influence decisions within political, economic, and social institutions. Every day our volunteers work to make a positive impact and change. We also offer bursaries to support female students, encouraging leadership and learning, and advocating for greater financial literacy. We are the voice for all women as they journey through life in New South Wales.

Member

Member of the strategic planning committee

Individual Members’ Representative

Rotary Club May 2020 to Date

Rotary Club is one of the largest service organizations in the world. Its stated mission is to "provide service to others, promote integrity, and advance world understanding, goodwill, and peace through [the] fellowship of business, professional, and community leaders". It is a non-political and non-religious organization. Membership is by invitation and based on various social factors.

Member Dapto Rotary Club.

Former Secretary South Sydney Rotary Club.

Telecross Call Centre Supervisor Support Australian Red Cross Sep 2014 to Dec 2019

Complete general administration tasks, including data entry, database management, filing, and making telephone calls to volunteers, clients, and community services.

Achievements

Completed initial and ongoing training in a role which was highly engaging and rewarding.

Followed up with clients who do not answer their welfare calls to ensure adequate support.

Escalated issues to the Telecross Call Centre Supervisor as per Red Cross policy and legislation.

Qualifications and Training

Masters in international law and Diplomacy (International)

Bachelor of Science, Economics (International)

Professional Development

Project management foundation course (Currently completing)

Prince2 training

NLP Certification and Life Coaching

Workplace Supervisor, Mentor and Coach

Events Coordination

Human Resource Management Skills

Cert III Home and Community Care

Referees

Available on request

Contact this candidate