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Pharmacy Technician Customer Service

Location:
Newnan, GA, 30263
Posted:
November 10, 2023

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Resume:

*** ****** ***** ****

Newnan Georgia *****

404-***-****) ad01bh@r.postjobfree.com

CAMISHIA K.WARD

Highly organized and motivated enthusiastic professional who excels in competitive environments. Seeks to utilize formal education and experience to build a future with a results and team oriented company in a setting conducive to professional development.

Educational Background

Educational Qualifications

Pharmacy Technician Licenses Active

North Clayton High School Diploma Vocational 2006

Skill Set

Developed multitasking and general management capabilities with efficient time management skills.

Technically astute, can quickly learn new product lines, highly technical data, and can be creative specifications.

Well versed in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, and Access) and Connexus.

Work Experience

OPTUM INFUSION HEALTHCARE

MARIETTA, GA

DECEMBER 2021-STILL ACTIVE

PHARMACY TECHNICIAN

Pharmacy technicians are to assist pharmacists with filling patients prescriptions and getting it out in a timely manner.

Maintaining records by recording,sorting, and labeling medications.

To have the ability to compound medications, measuring quantities, ensuring sterilization of products and devices, and using aseptic techniques.

WALMART PHARMACY Lovejoy, GA MARCH 2016- Pharmacy Technician

Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.

Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.

Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.

Protects patients and employees by adhering to infection-control policies and protocols.

Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.

Maintains records by recording and filing physicians' orders and prescriptions.

Generates revenues by calculating, recording, and issuing charges.

Ensures medication availability by delivering medications to patients.

Prepares reports by collecting and summarizing information.

Contributes to team effort by accomplishing related results as needed.

Notify support services of pharmacy issues related to housekeeping or facilities maintenance.

Maintained and updated patient health information

WALMART STORE Lovejoy, GA FEB 2013- MARCH 2016

Customer Service

Ensure proper organization of the store

Respond to customer complaints and questions

Contribute to the customer service experience

Educate and enlighten customers on product prices and details

Address challenges according to policies of Walmart

Handle issues of return, exchange, and refund

Treat customers with courtesy

Help customers with locating items

Adhere to safety procedures in ensuring the security and safety of customers within the store

Ensure total satisfaction of customers during their shopping experience

Ensure neatness of the store at all times

Respond professionally to compliments and complaints from customers

Ensure displaced merchandise are returned to their positions on the shelf

Maintain a balance cash drawer

Activate phone cards and gift cards

Handle request for money orders

Respond to phone, emails, and post from customers

Troubleshoot sales inquiries

Deal with customers through the telephone, electronic means, and face to face

Give quick response to customers’ inquiries

Obtain all the necessary information to offer appropriate response to product and service inquiries

Offer information on pricing and delivery

Take record of interactions and transactions with customers

MCDONALD’S Fayetteville, Georgia APRIL 2011- FEB 2013

Managers

Schedule crew members to ensure that all shifts are properly manned and that any staff shortages are addressed properly

• Recruit staff members and handle training and development of both new and existing crew members and support staff

• Set targets and goals for each employee and assist them in reaching these goals in a time efficient manner

• Work towards ensuring that standards of hygiene are maintained by staff members and advocate good sanitary practices

• Coordinate the work of staff members to ensure exceptional and timely food service delivery to customers

• Supervise the counter area to ensure that all customers are being handled appropriately, especially focusing on accuracy or orders

• Create and maintain effective relationships with food suppliers to ensure prompt and accurate delivery of supplies

• Oversee food preparation and packing duties to ensure that all standards and protocols for both are adhered to

• Address customers’ complaints to ensure their satisfaction and repeat business opportunities

• Work with the human resource / accounting employees to administer payrolls and issue holidays and half times

• Ensure cleanliness and sanitation of all restaurant areas, including kitchens, dining areas and order counters



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