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Customer Service Total Loss

Location:
Memphis, TN
Posted:
November 10, 2023

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Resume:

Takeia M. Lawrence

Independent Adjuster

*** *. ******* **.

Euless, Tx 76039 504-***-**** ad01bf@r.postjobfree.com

OBJECTIVE

My objective is to obtain a position that allows me to showcase my customer service and management skills to meet and exceed company goals.

EDUCATION — EXPERIENCE

Mass Communications &

Biology Associates Degree

Georgia Military College,

Warner Robins GA

10/2022- Present

Property Adjuster/ Alacrity Solutions Progressive

● Reviewed SOL, police reports, etc to verify damages to property.

● Reviewed photos, reports, statements etc. to determine liability and or cause of loss.

● Determined coverage as per company guidelines and policy.

● Collaborated supplements for contractors as per the policy guidelines.

● Reconciled estimates, supplements as per insured’s policy coverages.

July 2021-10/2022

Liability Claims Adjuster • Littleton Group/Progressive.

● Reviewed police reports, statements, damages, point of impacts, to determine liability

● Set up appointments for vehicle repair and inspections to determine if repairable or total loss.

● Issued payments to claimants and subrogation departments for third party carriers.

March 2020- July 2021

Total Loss/ Complex Specialist • Alacrity Solutions/State Farm

● Knowledge of the ECS system.

● Negotiated and settled total loss claims with owner & lienholder.

● Set up vehicles for repair facilities and/or tow companies. Detailed assessments for the vehicle's actual cash value.

● Negotiating settlements with insured’s and/or repossession companies regarding final payment, taxes, and fees.

● Ordered/ reviewed police reports,traffic videos, etc, to determine liability.

● Processed LOR’s, time sensitive reports and special handlings of claims.

Property Adjuster/ Liberty Mutual

● Reviewed SOL, police reports, etc to verify damages to property.

● Reviewed photos, reports, statements etc. to determine liability and or cause of loss.

● Determined coverage as per company guidelines and policy.

● Collaborated supplements for contractors as per the policy guidelines.

● Reconciled estimates, supplements as per insured’s policy coverages.

December 2018-June 2019

Total Loss/ Complex Specialist • Worley /State Farm Florida

● Knowledge of the ECS system.

● Negotiated and settled total loss claims with owner and lienholder.

● Worked in partnership with repair facilities and/or tow

● companies.

● Detailed assessment for vehicle's actual value, negotiated settlement with the owner regarding final payment.

● Ordered/ reviewed police reports,traffic videos, etc, to determine liability.

September 2018-December 2018

ALE Supervisor • Floor Lead • Worley /ESIS Massachusetts

● Knowledge of ESIS Cat Ad. & Catastrophe Claims

System.

● Reviewed employee files to ensure accuracy of notes and

● completion of time sensitive tasks.

● Assist per diem dept. with issuing reimbursement payments for Expenses, ALE, and loss wages.

● Assist employees with Microsoft Word, Excel, and Outlook.

● Cat Ad and Share File to accurately process claims. June 2017-November 2017

Claims Adjuster • Worley Catastrophe/State Farm Georgia

● Knowledge of the ECS system, Audatex & Mitchell.

● Filed reports, rental claims, repairs & inspections.

● Determined liability to negotiate with third party carriers and Claimants.

● Issued payments to claimants and subrogation departments for third party carriers.

REFERENCES: Available upon

request.



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