Latoya Jackson

Senior Account Executive - Portfolio Recovery Associates

Portsmouth, VA

ad01av@r.postjobfree.com

+1-757-***-****

Accounting executive with 10+ years of experience working directly with consumers through customer service and operations management. Seeking advancement in arenas where strong written/verbal and interpersonal skills are sought in leadership position. Authorized to work in the US for any employer

Work Experience

Senior inbound coordinator

Capital One - Chesapeake, VA

September 2019 to Present

Utilize automated dialing system to accept incoming calls to customers

• Serve as team manager in lead manager's absence, managing dialer schedule

• Negotiate terms and conditions of repayment

• Utilize knowledge of repayment options to offer best available choices to respective customers based on need and ability to repay

• Utilize customer service skills to develop rapport with customer

• Sign off on settlements and payment options when appropriate

• Assist teammates in call flow and payment negotiations

• Mentored and coached new hires in establishing strong negotiation strategies

• Internal Projects

Disputes Department

February 2022 - August 2023

Assisted on disputes lend project to assist with conducting in-depth research using numerous systems to resolve and respond to written and inbound call disputes from customers, within a timely manner.

• Letters task focus group

May 2021 - Present

I am apart of a focus group to implement improvements on how to enhance our letters experience for customers as well as agents across the department. CEO

Kerhet Dior LLC - Suffolk, VA

March 2019 to Present

• Oversee the strategic direction of the organization

• Implemented changes and proposed plans

• Engaged in media obligations and public relations

• Interacts with other leadership executives.

• Maintain accountability with the board

• Monitor company performance

• delegating and directing agendas, driving profitability Temple Treasurer Manager

Temple of human spirituality - Norfolk, VA

April 2015 to Present

Temple council member

• Perform daily cash position and reporting for various City Trusts and Funds utilizing multiple banking platforms

• Manage and execute on, daily short-term investment figures with investment managers for portfolios

• Responsible for establishing new policies and procedures along with review and selection of investment managers and Treasury Manager Systems for related services • Assist with banking administration duties such as opening and closing of bank accounts, providing documentation for authorized signers, granting entitlements to banking portals

• Provide back-up support for the Accounting Manager as required Senior Account Executive

Portfolio Recovery Associates - Norfolk, VA

August 2014 to Present

Utilize automated dialing system to make outgoing calls to customers with delinquent accounts

Serve as team manager in lead manager's absence, managing dialer schedule

Negotiate terms and conditions of repayment

Utilize knowledge of repayment options to offer best available choices to respective customers based on need and ability to repay

Utilize customer service skills to develop rapport with customer

Sign off on settlements and payment options when appropriate

Assist teammates in call flow and payment negotiations

Mentored and coached new hires in establishing strong negotiation strategies Operations Manager

Heavenly Hands Massage

March 2006 to June 2014

Managed personnel in everyday operations in front and back end of business

Provided lead oversight in inventory, purchasing items based on need, and monitoring success of product and services

Monitored costs to keep company financially balanced, minimizing costs to ensure profit

Participate in job development and placement, contacting prospective employers, placing clients in jobs through interview process, and conducting evaluations to assess skills

Handled payroll accounts and bookkeeping

Established procedures and policies for best practice utilizing knowledge of population's needs

Conducted team meetings, increasing team morale through teambuilding efforts

Organized scheduled appointments, scheduling associates to ensure staff availability Inbound Collector

Citi Cards - Kansas City, MO

February 2008 to September 2009

Utilized communication and persuasion skills to bring delinquent accounts current

Received incoming calls to address client needs in repayment, negotiating payment options to satisfy customer needs

Utilizes software skills to accurately depict payments received, as well as any payment arrangements made

Assist other teammates with calls as needed

Negotiates accounts with customers based on working knowledge of payment terms and options

Maintain up to date customer contact information, confirming accuracy after each call

Demonstrated strong direct service and collections skills in utilizing skip tracing to locate customers Education

Associate of Arts

Donnelly College - Kansas City, KS

May 2007

High School Diploma

Wyandotte High School - Kansas City, KS

May 2004

Skills

• Account Management (6 years)

• customer service (10+ years)

• Operations (8 years)

• RECEPTIONIST (4 years)

• RETAIL SALES (4 years)

• Data Entry (8 years)

• Cold Calling (10+ years)

• Inventory Management (8 years)

• Operations Management (6 years)

• Team Management

• Strategic Planning (8 years)

• Human Resources

• Recruiting (6 years)

• Workforce Development (6 years)

Additional Information

CORE COMPETENCIES

Customer Service

Operations Management

Efficient Multitasking/Problem Solving Skills

Staff Development

Account Management

Team Leadership

ADDITIONAL SKILLS

Ability to create rapport with customers

Ability to communicate effectively with management as well as peers to address needs

Strong spoken and verbal communication skills

Ability to utilize and adhere to company policies and procedures

Strong abilities in distinguishing priorities and ensuring deadlines are met

Contact this candidate