Customer Service Representative
Resume:
James Hatton
Tallahassee, FL *****
ad019p@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Inbound Sales/Customer Service Representative
Comcast Xfinity - Tallahassee, FL
June 2021 to Present
Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer-focused individuals, able to communicate effectively and display a professional and positive demeanor. Works on straight forward tasks using established procedures. Census Enumerator
United States Census - Tallahassee, FL
February 2020 to March 2021
● Collected demographic data for 2020 census by distributing surveys and completing interviews with 30+ households per shift
● Utilized time management and organized canvassing to complete assigned area within time limit
● Accurately recorded data to assist in governmental budget spending to various areas in the US Sales & Delivery Route Driver
RCP America - Tallahassee, FL
October 2019 to February 2020
● Packed delivery truck and delivered detail products to dealerships and mobile detailers
● Increased route sales from $2K a week to $3.5K+ through strategic relationship building and upselling
● Created monthly route schedule to organize client stops and maximize daily sales Service Advisor/Writer
Napelton Infiniti - Tallahassee, FL
May 2018 to November 2018
● Provided quality customer service by explaining service process and pricing for high client satisfaction and retention
● Completed interior/exterior vehicle inspection to note current condition and system codes
● Coordinated loaner vehicle and shuttle services to ensure client freedom to continue their day with free transportation
Service Lane Manager
Kia of Tallahassee - Tallahassee, FL
October 2017 to May 2018
● Maintained customer service score of 91-100 survey scale through attention to detail and personalized service offerings
● Sold repairs and maintenance recommendations to clients based on vehicle condition and mileage
● Employed consultative selling, upselling, and cross selling techniques to increase averages sales per customer from 58%to 89%
Assistant Store Manager
Mavis Discount Tire & Automotive Repair - Tallahassee, FL September 2016 to October 2017
● Provided leadership and oversight for team of 7-10 Technicians in daily business operations
● Delivered excellent customer service and quickly resolved customer issues to maintain high satisfaction and retention
● Trained new employees on service standards, safety protocols, and company policies to build high performing team
Service Advisor
Carl Black Buick GMC - Kennesaw, GA
October 2013 to January 2016
● Coordinated appointments and called customers to approve vehicle maintenance after initial diagnosis
● Prepared repair orders, compiled warranty paperwork, and reviewed RO to ensure Tech completed test drive and verified problem was fixed prior to customer return
● Maintained high customer CSI score of 93, increased average RO sales, high effective labor rate, and minimal discounts by effectively explaining quality of repairs rather than focusing on cost Assistant Service Manager
Steve Rayman Chevrolet - Smyrna, GA
January 2011 to October 2013
● Coordinated services for 15-28+ vehicle per day based on business needs and technician availability
● Met and exceeded department goals for customer service and sales by creating personalized client experiences
● Performed follow-up calls with customers to ensure vehicle is functioning properly and to close out any final questions or concerns
Service Advisor
Honda Carland of Roswell - Roswell, GA
June 2007 to December 2010
● Processed $3k-11k in customer pay service orders per day by accurately creating client account and following up with service technicians for updates and progress
● Ensured high customer satisfaction and personally reached out to mitigate negative experiences to ensure high referral rates
● Updated service and parts pricing to reflect high company profitability based on complexity and required time for auto repairs/maintenance appointments Education
Associate Degree in Marketing Management
Bainbridge Community College
Bachelor's degree in Business
Skills
• Team Leadership
• Operational Management
• Customer Service
• Sales
• Merchandising
• Inventory
• Performance Management
• Vendor/Supplier Relations
• Planning
• Staff Training
• Hiring
• Interviewing
• Auto Maintenance Services
• Oil Changes
• CRM
• Salesforce
• Auto Service Management
• Route Driving
• Upselling
• Recruiting
• Strategic Planning
• Management
• Change Management
• Business Development
• Time management
• Account management
• Customer relationship management
• Microsoft Office
• Mobile applications
• Construction
• Research
• Bookkeeping
• Filing
• Cash handling
• Supervising experience
• Inventory control
• Mechanical knowledge
• Retail sales
• Windows
• Warehouse management system
• Management reporting
• Forklift
• Warehouse experience
• Territory management
• Outside sales
• B2B sales
• Negotiation
• Retail management
• Financial planning
• AI
• Dispatching
• Front desk
• QuickBooks
• Management
• Stocking
• Commercial driving
• Conflict management
• Laboratory experience
• Stocking
• Materials handling
• Manual transmission
• Management
• Management
• Management
• Budgeting
• Teaching
• Security
• Manufacturing
• Customer support
• Automotive diagnostics
• Analysis skills
• Human resources
• Planograms
• 4G/LTE
• Typing
• Inside sales
• Hand tools
• Baking
• Cleaning
• Service technician experience
• Auto body repair
• Social media management
• Social media management
• Van driver
• Delivery driver experience
• Courier
• Management
• Order entry
• Management
• Microsoft Excel
• Data management
• Data entry
• Management
• Property maintenance
• Warehouse management
• Management
• Sales management
• Management
• Management
• Management
• Software deployment
• Vehicle maintenance
• Quality assurance
• Continuous improvement
• Microsoft Access
• Management
• Automotive service
• Accounting
• Management
• Management
• Heavy lifting
• Shipping & receiving
• Adobe Acrobat
• Adobe Photoshop
• RF scanner
• Live chat
• E-commerce
• Production planning
• Guest services
• Management
• Management
• Management
• Assistant manager experience
• Computer networking
• Management
• Direct sales
• Branding
• Direct sales
• Mechanic Experience
• Forecasting
• Restaurant experience
• Analytics
• Auto estimating
• Management
• Logistics
• Auto estimating
• Brake Repair
• Profit & loss
• Auto estimating
• Team management
• Talent management
• Suspension
• Dealership experience
• Process improvement
• Pricing
• UI
• Freight
• Load & unload
• Management
• Assembly
Certifications and Licenses
Forklift Certification
ASE Certification
Air Brake Endorsement
CDL
CDL A
Driver's License
Motor Vehicle Inspection License
Food Handler Certification
Assessments
CRM skills with Salesforce — Completed
June 2020
Knowledge of Salesforce objects, fields, and processes. Full results: Completed
Inside sales — Highly Proficient
October 2019
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Warehouse associate — Expert
June 2020
Assesses the tendencies that are important for success in warehouse roles. Full results: Expert
Cashier skills — Expert
June 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Expert
Basic computer skills — Proficient
June 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Proficient
Logic & critical thinking — Completed
June 2020
Using logic to solve problems.
Full results: Completed
Forklift safety — Proficient
June 2020
Best practices and safety hazards in forklift operation Full results: Proficient
Basic maintenance and repair — Proficient
October 2019
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities.
Full results: Proficient
Call center customer service — Familiar
August 2019
Applying customer service skills in a call center setting. Full results: Familiar
Management & leadership skills: Planning & execution — Highly Proficient May 2019
Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient
Outside sales — Highly Proficient
June 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Technical support — Completed
March 2020
Applying protocols to identify errors and solutions in order to maintain system function. Full results: Completed
Cleaner fit — Highly Proficient
April 2020
Measures the traits that are important for successful cleaners. Full results: Highly Proficient
Scheduling — Highly Proficient
June 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Verbal communication — Highly Proficient
November 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Work motivation — Highly Proficient
June 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Work style: Perseverance — Highly Proficient
May 2020
Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence
Full results: Highly Proficient
Work style: Conscientiousness — Expert
June 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Work style: Conscientiousness — Expert
June 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Retail skills: Shelf stocking — Highly Proficient
February 2020
Receiving and storing merchandise or product.
Full results: Highly Proficient
Mechanical Knowledge — Proficient
February 2020
Understanding and applying mechanical concepts and processes. Full results: Proficient
Interstate truck driving — Familiar
June 2020
Regulations and safe driving practices for long-distance trucking. Full results: Familiar
Delivery driver — Expert
February 2020
Interpreting instructions, reading maps, and solving problems. Full results: Expert
Workplace safety — Proficient
June 2020
Using safe practices at work
Full results: Proficient
Retail customer service — Expert
June 2020
Comprehending and responding to retail customer needs. Full results: Expert
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Familiar June 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Familiar
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service fit — Familiar
May 2020
Assesses personality traits that result in high-quality customer service. Full results: Familiar
Supervisory skills: Motivating & assessing employees — Familiar July 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar
Analyzing data — Familiar
October 2019
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Familiar
Attention to detail — Completed
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Proficiency with Microsoft Office: Mail & calendar (PC) — Completed October 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Completed
Work style: Reliability — Completed
May 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Warehouse associate — Expert
June 2020
Assesses the tendencies that are important for success in warehouse roles. Full results: Expert
Automotive maintenance — Proficient
August 2021
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Basic attention to detail — Familiar
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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