Nicole Monello

Sales and Community Management

West Deptford, NJ 08096

ad019a@r.postjobfree.com - 215-***-****

WORK EXPERIENCE

Sales Consultant- Active Adult, Lease Up

Greystar Property Management- Plainsboro, NJ

March 2023 to Present

Leading (top 3) sales consultant within the Active Adult Platform of over 100 communities nationwide. Community ranks highest in new leases per month, with the most move in’s within thirty days. Exceeding all benchmarks in lead to lease conversion. Providing exceptional prospect and resident experiences as well as incomparable lifestyle events and community activities.

Community Manager

Greystar Property Management- Philadelphia, PA

April 2016 to Present

Oversaw all day-to-day operations of mixed use residential and commercial properties; managed teams of leasing professionals, assistant managers, service supervisors, maintenance technicians, grounds keepers and concierge; created and followed annual budgets to achieve maximum NOI; processed all property finances, accounts payable and receivables; negotiated annual contracts, worked with ownership, maintenance and vendors on capital projects and day to day community maintenance; retained resident occupancy, secured renewals, marketed property for sale and completed due diligence for transaction.

2022 Annual NOI- 11% over budgeted

2022 Overall Renewal Increase 15.1%

2022 Resident Retention rate 68.5%

2022 New Lease Rate Increases 21-25%

Managed property underwent a multi-million-dollar community renovation project from acquisition in 2018 to September 2022. Property sold in October 2022.

Member of the Greystar Global Well-Being Committee, NJ/PA Diversity, Equity and Inclusion Leader and leader of the NJ/PA Team Member Engagement Committee.

Leasing Professional to Resident Coordinator to Assistant Manager

Greystar Property Management

Collingswood, NJ and Philadelphia, PA

February 2011 to May 2012 and June 2014 to March 2016

Contributed to lease management, specials and rent reduction decisions; Conducted Weekly Market Survey to help determine fair pricing and specials; Marketed the property through various internet sites, ILS', print advertisement and meeting with local employers, major corporations, professional sports teams, hospitals and schools to offer discount and referral programs; Produced prospective traffic through immediate and thorough responses to inquiries and follow up with leads; met with prospective tenants, identified their needs, toured through matched units, models, amenities and other features of the property; Qualified candidates, processed applications and prepared lease documents; Completed move-in procedures; followed up with resident to ensure that all needs have been met; scheduled resident retention; assisted management team with handling daily resident issues and concerns, billing inquiries, work orders, vendor contracts; and scheduled, planned and executed all resident events, charity fundraisers and community functions.

Sales Manager

Evo Cira Centre South, Campus Crest Communities - Philadelphia, PA

September 2013 to February 2014

Managed staff of six leasing associates; Oversaw all daily leasing activities, scheduling, events, advertising, reporting; Built relationships with universities and community; Organized and hosted special events, catering to specific student groups and organizations; Prepared and filed daily prospect and traffic reports; Maintained lease tracking spreadsheets; Wrote monthly newsletter and partner updates.

Resident Manager/ Leasing Professional

Brook View Apartments - Marlton, NJ

May 2012 to September 2013

Managed all resident relations from marketing to leasing to resident retention; Processed maintenance requests and work orders, followed up with residents and vendors regarding issues; Resolved all resident issues concerning current construction project, recent management turnover and changes in policies; Assisted business manager with rent processing, budget, billing and monthly reports; Brought occupancy rate up from 79% to 96% within six months of employment by creating more of a community atmosphere with current residents and presenting a strong management team and sense of community to prospective residents.

Leasing Consultant, Assistant Property Manager

Brandywine Construction and Management, Inc - Philadelphia, PA

September 2004 to June 2005 and January 2009 to November 2010

Excellent leasing and performance record, brought struggling property from 80% occupancy to 98% occupancy level in less than three months. Maintained high occupancy level; Managed both a class A luxury apartment complex and a D class, mostly student housing property to the highest level of standards for each during the week as my primary locations; worked with 12 properties and over 350 units on the weekend as my secondary location; Handled all aspects of leasing including marketing the properties, meeting with prospects, identifying their needs, qualifying candidates, processing leases and completing move-in procedures; Conducted market studies, prepared reports on vacancies, competition and specials; Maintained database of lease renewals and expirations, correspond with tenants regarding renewals and move-outs; prepare reports of future vacancies; market units; Processed maintenance and/ or management requests from tenants; followed up with tenants to ensure requests have been handled properly; Provided consistent quality resident services.

Legal Secretary, Commercial Real Estate Department

Morgan Lewis and Bockius- Real Estate Practice Group - Philadelphia, PA

September 2005 to January 2008

Legal Assistant, Corporate Law and Estate Planning

Law Offices of Jerry S. Goldman & Associates, P.C - Philadelphia, PA

November 2002 to August 2005

Legal Secretary, Commercial Litigation

Miller Faucher and Cafferty, LLP - Philadelphia, PA

March 2000 to October 2002

EDUCATION

NJ & PA Real Estate Licenses

Temple University Real Estate Institute, May 2005

NJ Real Estate School, May 2015

Associate in Arts in English Literature

Brookdale Community College

December 1997

OTHER:

Certified Yoga Instructor

October 2019 to Present

Part time position teaching yoga, breath work, meditation, mindfulness and other holistic wellness practices in person and virtually through Greystar and various local yoga and wellness studios as well as to patients in both in and out-patient recovery treatment programs (live only).

200HRCYT, also certified in Trauma Sensitive Yoga, Yoga for Recovery, Guided Meditation, Yogic Breathwork, Herbology and Ayurveda.

Certified Holistic Wellness Coach

Corps Wellness

October 2022 to Present

Specializing in holistic wellness coaching, mindful management, corporate wellness, yoga and meditation in the workplace, trauma sensitive and rehabilitation yoga.

Providing leaders with the tools to effectively guide their teams mindfully and conscientiously, gift their teams with work-life harmony through one on one or group coaching programs, speaking events, live and/or virtual classes, day retreats and other wellness activities.

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