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Customer Service Regional Sales

Location:
Nuevo, CA, 92567
Posted:
November 11, 2023

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Resume:

Yvonne Locksley ***** Singletree Drive

Homeland, CA 92548

562-***-****

ad018v@r.postjobfree.com

US Citizen

EXPERIENCE

Krieger Specialty Products, Pico Rivera, CA — Sr. Sales Estimator

December 2019 - June 2023

● Generate monthly KPI reports.

● Generated monthly Representative Reports.

● Update all pricing sheets on a quarterly basis for the sales and estimating team.

● Scheduled and attended engineering meetings.

● Maintained customer database.

● Updated manager by consolidating, analyzing and forwarding daily bid requests.

● Contacted regional sales managers to resolve omissions in the quote request.

● Worked on spreadsheets of quotes as directed and concerning the product line.

● Obtained and maintained a thorough knowledge of Krieger’s sales methods and procedures, general product knowledge and product characteristics, general and technical specifications of products for sales usage, estimating procedures and file management.

Parker-Hannifin Corporation, Irvine, CA — Sales

Administration Associate (Temp Contract Worker)

January 2017 - February 2017

● Responded to telephone calls, e-mails and faxed inquiries.

● Dispatched spare parts as required per customers’ requirements.

● Monitored online inquiries directly from the company’s website (real-time interaction with customers).

SKILLS

Communication

Microsoft Office

Organization

Customer Service

Numeracy

Attention to Detail

Sales

Logistics

Time Management

Independence

Remote Work

LANGUAGES

English

FEI-Zyfer, Inc., Garden Grove, CA — Sales Administrator May 2003 -May 2016

● Direct support to the VP of Sales & Marketing

● Direct support to the VP of Operations

● Indirect support to the CEO

● Telephone support for both sales and customer service.

● Provided email and telephone support for customers, direct sales staff and manufacturer’s representatives.

● Supported product sales, product technical sales.

● Responded to order and repair (Repair Material

Authorization) status and scheduled inquiries, resolving discrepancies with the customer and with internal staff.

● Prepared quotes for new sales opportunities and assisted in proposal preparation by supporting information, processing the quotes through the ERP system.

● Updated and maintained quote log, run reports on quote activity, time to quote, products quoted and other statistics in support of weekly staff meetings.

● Assisted in pre-contract and post-contract processing and administration, including assisting the review of customer terms and conditions of contract and resolving discrepancies or conflicts.

● Entered sales order for new purchase orders through ERP system.

● Entered authorized repair orders.

● Processed paperwork and entered orders for

demonstration/evaluation equipment.

● Updated and maintained inventory of demonstration equipment and supplies.

● Updated and maintained a master product price list and derivative lists for Domestic, International, Distributor and General Services Administration (GSA).

● Maintained and updated, on a daily basis, a status report by product line on quotes to be prepared, sales and repair orders, and any additional critical items that needed to be completed.

● Provided weekly reports on Sales Administration activities.

● Assisted accounting department in obtaining new customer credit information. Assisted in collection of past due/delinquent invoices.

EDUCATION

LaSerna High School, Whittier, CA — High School Diploma September 1979 - June 1982

Rio Hondo College, Whittier, CA

1982 - 1983



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