PALLAV

Sr. Salesforce Architect

E-Mail: ad0187@r.postjobfree.com Phone: 915-***-****

PROFESSIONAL SUMMARY:

Highly organized, logical, process-oriented certified professional with over 12 years’ experience including 10+ years’ experience in the Salesforce.com and VEEVA CRM Platform as Lead Salesforce Developer, Salesforce Developer & Post Salesforce implementation support professional. Experience in Finance, Mutual funds and Investments, E-commerce, Telecom, Insurance and Enterprise ERP brings excellent business analyst and project management skills to the organization in implementing new projects using Agile or SDLC waterfall methodologies to strategically align with company performance, competitiveness and profitability.

•Strong IT experience in Software Development that includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client-Server applications.

•Worked closely with Business Users to enable business processes using SFDC

•Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.

•Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL

•In depth experience in Apptus and Steelbrick CPQ which includes Order to Cash and Procurement to Pay life cycles and creating the payload attributes in the form of Quote, order no, Purchase Order and sending to the middleware such as Mulesoft.

•Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.

•In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.

•Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.

•Participated in Salesforce Lightning pages and implemented Lightning Component.

•Experience in integrating Salesforce with ERP applications like SAP using Informatics-On-Demand.

•Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements

•Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.

•Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers

•Configured and maintained user security permissions in compliance with organizational needs

•Proficiency in Object Oriented Languages like C++, C# Java, J2EE, JSP, Servlets and other Java technologies

•Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP

•Experience in databases such as SQL Server, Oracle and MySQL

•Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

•Strong knowledge & experience working in teams implementing Agile Methodologies.

•Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

•Expertise in Oracle Applications 11i and R12 modules Finance Purchasing (PO), Accounts Payable(AP), General Ledger (GL), Order Management (OM), Shipping (WSH), Inventory (INV), Accounts Receivables(AR), Cash Management(CE), Fixed Assets (FA), I procurement, I expenses and I receivables.

•Proficient in Bills on Material (BOM), Work In Progress (WIS) and Inventory (Inv) Modules in the Supply Chain Module.

•Currently working in the R12 module: 12.1.3 for GL, AP, AR, PO, and FA.

•Expertise in OA Framework and conducted work on following points.

•Competent in understanding the functionality of the core Oracle Financial modules and their interplay in the overall accounting structure of an organization.

•Proficient in Advanced Collections Module. Also created the Interaction with the customer, Processing Transaction and created the Dunning Plans.

•Thorough knowledge of Inventory, Advanced pricing, Order Management, BOM, Quoting and installing the base.

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Marketo.

Oracle Apps Modules

Account Receivables, Account Payables, General Ledger, Inventory, Purchase Order, Order Management, AOL, Oracle Alerts, System Administrator, Application Developer, Fixed Assets, Pricing.

Salesforce Tools

Eclipse, Force.com IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Languages

Apex, Java, J2EE, HTML, XHTML,XML,CSS,COBOL

Database

DB2,Oracle 8i/9i/10g,MS Access, and MySQL

Software Tools

OAF, Developer 6i/10g(Forms & Reports), Discoverer, XML,SQL, TOAD, SQL2 PL/SQL, Oracle SQL*Loader

Operating Systems

Windows NT / 2000 / XP Pro / Vista/7, Windows Server 2000 / 2003 / 2008, MVS

Web Related

XML, XSLT, Web Services, SOAP, REST, WSDL, OOP, SOA.

Customization

Outbound Messages, Workflow &Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Google Apps, Sandbox data loading

PROFESSIONAL EXPERIENCE:

Client: Obagi. Feb 23-May 23

Louisville, Kentucky

Role: Sr. Salesforce Architect

• Participating in analysing business requirements, data model, entity relationships and converting to

•Salesforce Custom Objects, lookup relationships, junction objects and master-detail

•relationships.

• Configuring REST API class to send data from Salesforce to Shopify for hosting Medical products of the Obagi for Dermatologist as well as other Medical Providers.

• Created automation through Trigger (in Real Time) and Batch Class (twice a day) to send data in standard fields and custom fielda of the shopify.

•Participated in the Discussion for Territory Model and Role Hierarchy where Reps in particular region can have access to accounts in those territories Role hierarchy will make sure their Managers, Inside Sales and Regional Manager will have access to Accounts.

•Identified Lead conversion to Account in Dev sandbox and UAT sandbox for Obagi.

• Involved in creating Record triggered and lightning flows for the field update based on the condition given by the Business.

•Participating in SSO through Azure identification mechanism and implementing it in the Org.

•Worked on functionality of Log in as call in Account where Users can enter the call details and it can be converted to the Task and assigned to that particular Users for the updates.

• Involved in the Software Development Life Cycle (SDLC) for design, development, and

•testing phase of the application.

• Working on Sales Cloud, Service Cloud, Health Cloud as well as Marketing Cloud for the Medical Obagi.

Client: Humana March 22-Feb 23

Louisville, Kentucky

Role: Sr. Salesforce Architect

•Worked on Humana’s Medical, Dental and Vision LOB’s and their features for the respective teams on Opportunity, Lead, Account and Quote.

•Participated in the Agile Standups on the progress of the Agile Sprint.

•Participated in Veeva CRM implementation and handled Event management.

•Embeded in Veeva CRM to provide complete Event visibility from Beginning to End.

•Worked on Financial Service Cloud and implemented Projects, Business Milestones, Activities, Financial Accounts, Referrals, update address, goals, action plans, OCR (Optical Character Recognition).

•Initiated Marketing Cloud Personalization which gives organizations the ability to promote relevant products and services to their customers and prospects across channels like web, Email and mobile in real time with offers and specifically and uniquely for them.

•Participated in Interaction Studio (Marketing Cloud Personalization) promotional platform to capture the harness of data and use it to gain insights into Customer's behaviour which could be incredibly valuable.

•Eliminate geographical barrier by turning any event into a Virtual Event.

•Build on Veeva CRM Event Management for simple webinar scheduling and execution using industry leading zoom technology.

•Pre-built integrations with the industry's most commonly used technology.

•Pre-built integrations with the industry's most common solutions such as Create a single view of large events like congresses with deep Cvent integrations. Tracking expenses in Event Management and pushing them to SAP concur.

•Synergistic Partner Ecosystem for veeva CRM with integrations of all Event Types.

•Proficient in Commerce Cloud and worked on platform that supports retailers in marketing, merchandising, shopping experience, fullfillment, customer service and more. Commerce Cloud can be divided into two categories: B2C commerce and B2B Commerce.

•B2C Commerce: The process is complex due to some sandboxes are not available. There are few ways to do it. if the company work as B2C commerce partner, getting access to ODS (on Demand Sandboxes).

•B2B Commerce: the process is similar, B2B commerce is on Salesforce Lightning.

•After logging to Dev Org, Commerce included by default.

•Initiated Pre Sales for the Products in Sales Cloud as well as provided the implementation and technical support for the products for their Technological clients.

•As a Pre Sales, participated in giving support after Sales are complete to install system, provide training, and technical supports as needed basis.

•Performed Development in Athena Sandbox and moved code to SIT and UAT and ultimately to Production.

•Proficient in CPQ to create the Quote and sending the quote for the Approvals and it includes both Order to Cash life cycle as well Procurement to Pay Life Cycle.

•Created the payload with Quote no, Order number and other attributes and sending the json file to the middlewares such as Mulesoft through Postman(payload) and creating automations through middleware workflows.

•Copado is the tool used for the migrating code from lower sandboxes to the higher Sandboxes.

•Worked on many features in many sprints such as Disruption Analysis, Geo and Discount Repricing.

•Worked on Flows, Apex Class, Trigger, Batch Class, Lightning and LWC.

•Performed Disruption feature and integrated with Flow where automated the Email Creation upon Disruption Case Creation.

•Queue Routing to different Queues such as Disruption, Geo and Discount Repricing.

•Proficient in Dashboards components and adding them in the Home Page as per the Business needs.

•Worked on Azure boards and Azure Pipelines. Azure pipelines from Athena sandbox to SITsandbox to UAT sandbox to Production. The alternate pipeline is UATFix sandbox to UAT sandbox to PreProd to Prod.

•Created LWC pages for the different Record types of LOB's and assigning them in to the Lightning Page as per the business needs.

•Handled onshore and offshore model for Agile Sprints. Lead the project from the Onsite.

Environment: Azure Boards, Azure Pipelines, Athena Sandbox, SIT Sandbox, UAT sandbox, Copado, VS Code, Flow Builder,

Client: Wex Apr 20 – Feb 22

Portland, ME

Role: Sr. Salesforce Architect

•Participated in Wex Service Operation and WEX Pay teams and Wex collection team

•Worked on Sales Cloud and participated in Order to Cash and Procurement to Pay Life Cycles.

•Defining the relationship between the objects such as Account, Contact with custom objects used in Sales Clouds such as Product, Pricebook, Price Hierarchy and defining the relationships within these objects as well. Different kind of relationships are Master-Detail Relationship, Look up relationship and Junction object.

•Participated in the Azure Stories and Azure Deployment processes from DEV sandbox to QA to Pre-Prod and ultimately to Production.

•Azure Pipelines to deploy code from Athena (DEV sandbox) to SIT (QA) to UAT(QA2) to Production.

•Copado is the tool used to deploy components from lower sandboxes to higher sandboxes.

•UAT fix and Hot fix pipelines are used in case of bug created in UAT

•Proficient in Snowflake (datacloud) and load the data from other clouds such as AWS, GCP and Azure Clouds. DML operations can be carried out in the database of Sowflake.

•It can be integrated with other clouds through SOAP API, REST API. Data will be in JSON format in JSON files and combine that data and DML operations carried out.

•Performed Adobe sign Agreement Template integration with Salesforce for sending emails to the Customers and storing the information into the salesforce

•Worked on creating the UI for the Customer Detail Console and initiated the design for different objects and their relationships for the Customer App Console

•Interacted with Business Stakeholders for their requirements in agile for Lazy Loading and Split view in OTR Contracts

•Participate in Marketing Cloud Personalization Salesforce Interaction Studio and got following advantages

a) Personalized Web site experience

b) Personalize Email at Open Time

c) Data Analytics

d) Customer Service Interactions

•Developed Lightning Components and fine-tuned with the SOAP API

•Created merge mapping among the lightning components in Aura Bundle

•Worked on Flows, Process Builder, Workflows and Apex Trigger for Customization needs in the Console UI

•Scheduled Batch Apex jobs for the large number of Records for Collections and Service Operations Record Types

•Worked on Integration of Salesforce API with Shopify application through REST API with creating Certificates and making outbound call to shopify and getting the data in JSON format and then de-serializing the JSON data in Salesforce Objects.

•Designed UI for the Customer Detail App for the WEX Pay and Wex Collections

•Informed on the Task Activity for the Agents where they can see 50 to 100 Words in the single Line of the Section

•Introduced Workflow Rules, Validation Rules, Button, Actions, Labels, Page Layout, Record Type for the Collection Console

•Created Field Level Security as well for Objects in Console and UI

Environment: Collection Sandbox, Stageful Sandbox, Developer Console, Apex, IntelliJ IDE, GITHUB, GIT BASH, Change set, Agile, Flow Builder, Workflow Builder, Custom Objects, Custom Tabs, Web Services

Client: Benzer Pharmacy Mar 17- Mar 20

Tampa, FL

Role: Salesforce Technical Architect

•Interacted with Business users for analysis, requirements gathering and development.

•Performed detailed analysis of technical and business requirements.

•Worked on different CRM platforms like Veeva, ServiceMax and closely with business partners to realize the full implementation capabilities into Salesforce CRM.

•Experienced in Customization and developing of ServiceMax components SFM (Service Flow Manager), SFW (service Flow Wizard), scheduled SFM and SFM Data validation rules.

•Participated in Salesforce API with Shopify and inbound and outbound calls through REST API. In Salesforce, I used remote site setting to define the URL's and then creation of certificates and making a call to the Shopify Database. But here, I didnt use auhenticator since shopify doesnt support authenticator methd through endpoints.

•Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

•Worked on Veeva Vault workflows configuration and in Veeva custom objects building including VMOC’s, My setup etc.

•Created user Roles and Profiles, security controls, Territory implementation, shared settings.

•Developed various Apex classes, Apex Triggers, and Controller classes for various needs in the application.

•Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.

•Designed and deployed Validation rules, Approval Processes, Custom tabs, and Auto-Response for automating business logic.

•Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.

•Responsible for setting up Filed Level Security.

•Designed Visual Force pages to add more flexibility and a rich look.

•Configured Sharing settings to specify the level of access the users must each other's data.

•Created Workflow rules and defined email alerts, related tasks, and field updates.

•Implemented Data Loader for loading the data.

•Developed business documents for Salesforce.com Custom objects.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (Pages, Components and controllers), Agile, SOQL, Change Set, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Ajax, Custom tabs, Email service, Html, Web-service, Sharing Rules.

Client: ASP Management Sep 16- Feb 17

Dallas, TX

Role: Lead Salesforce Developer

•Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product.

•Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization.

•Developed Validation Rules for the Custom Objects and Approvals for some fields.

•Implemented field level Security, Profile, and audit trail setup.

•Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.

•Created several Validation Rules, Custom buttons, and links on custom and standard objects.

•Create many of the custom controllers and custom Buttons which are used in the salesforce Visualforce pages.

•Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.

•Created the many of the Reports and Dashboards, which helps the sales team in marketing their product.

•Created Visual Force pages and Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.

•Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.

•Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

•Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of the standard objects, which are used in project.

•Scheduled Apex Batch jobs for processing large records.

•Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.

•Worked on data migration from databases to SFDC using Data Loader.

•Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.

•Created email templates and inbound emails using Visual Force for customers and clients.

•Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.

•Collaborated with GitHub to access and share data from database.

•Implemented the salesforce.com applications using Agile Scrum Methodology.

•Created Custom dashboards displaying data used in research through which process is observed and verified.

•Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.

•Performed a software build using a build system like Apache Maven or Gradle, executed a shell script using Jenkins.

Environment: Saleforce.com platform, Visual force, Apex Language, Triggers, Tableau, Agile, SOQL, Service cloud, Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service (REST and SOAP).

Client: General Electric (GE). Sep’ 14 – Aug 16

New York. NY

Role: Sr. Salesforce Consultant

General Electric (GE) is an American multinational conglomerate corporation incorporated in New York. And operates through the following segments: Appliances, Power and Water, Oil and Gas, Energy Management, Aviation, Healthcare, Transportation and Capital which cater to the needs of Home Appliances, Financial services, Medical devices, Life Sciences, Pharmaceutical, Automotive, Software Development and Engineering industries.

General Electric (GE) implemented Salesforce (Service / Marketing Clouds) to support their dealers and distributor operations internal and external.

RESPONSIBILITIES:

•Involved in designing and implementing the Marketing enrolments using salesforce Marketing Cloud / Marketing Enrolment Programs mapping with Campaigns.

•Involved in designing and implementing cases and service ticket management using salesforce / Service cloud. Performed GAP analysis and identified the RICEFW’s.

•Involved in designing the channel partner management using Salesforce in integration with third party systems.

•Participated in the Salesforce Lightning pages and changed the environment from Classic to Lightning environment.

•Created Lightning Design System and changed the framework to more user friendly User Interface (UI)

•Changed the VF (Visual force Pages) to Lightning pages through lightning components.

•Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.

•Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.

•Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

•Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

•Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports.

•Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

•Created profiles and implemented Object and field level security to hide critical information on the profile users.

•Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.

•Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.

•Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.

•Created custom reports and dashboards for analyzing the information provided by the user.

•Responsible for architecting profiles, roles, public groups, queues, permission sets, sharing settings. Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.

•Worked with import tools such as Apex Data Loader and Import wizards.

•Implemented Salesforce.com customizations and drove User Acceptance Testing (UAT) in different environments. Worked in coordination with off-site team during testing and development phase. Experience working with Vendors to troubleshoot issues.

•Resolved Salesforce.com usage problems. Conducted Training sessions for End users and testing team. Review AppExchange applications for functionality and security risks.

•Support change management for all applications in a Salesforce.com instance.

•Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.

•Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Set up and maintained a continuous integration environment using source control, deployment scripting and job monitoring.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), VB.NET, Data Loader, HTML, Java, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP, SAP ECC, CRM.

Client: Herbalife Sep’12 – Aug’14

Palo Alto, California

Role: Lead Salesforce Developer

Herbalife International is an American multinational multi-level marketing corporation that develops, markets and sells nutrition supplements, weight management, sports nutrition and personal-care products. The company operates internationally and distributes its products in 95 countries through a network of approximately 3.2 million independent distributors, some of whom earn profit on product sales and additional commission from a multi-level marketing (MLM) compensation structure.

Herbalife implemented Salesforce (Sales Cloud) and SAP to support their dealer portal management and orders that are placed through portal by dealers.

RESPONSIBILITIES:

•Involved in various activities of the project, like conducting review meetings with business and technical team, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements. Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.

•Built and managed custom reports for sales manager and executives.

•Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.

•Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes, the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to the needs of the application.

•Attended daily meetings, weekly scrum meetings and sprint review meetings.

•Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.

•Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.

•Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas. Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.

•Used Streaming API to implement push and publish service as per the client requirement.

•Created Profiles, Roles and Permission Sets for all the users in the organization.

•Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.

•Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

•Developed product capabilities using Force.com, APEX, and Visualforce.

•Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP,REST)

•Set up Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.

•Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.

•Worked with SQL Server management studio to execute complex SQL queries using client and salesforce schema.

•Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead. Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.

•Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.

•Worked on the UI layer coding JSP with HTML, DHTML, CSS Java Script, and Jquery.

•Worked on Data cleaning with excel sheets to avoid duplicate records using External ID.

•Used the Sandbox for testing the developed App after migrating some test data from client application. Used Salesforce Developer Console to execute apex codes and SOQL Queries to verify Salesforce data.

•Worked with the User Acceptance Testing (UAT) team to help them understanding the functionalities of salesforce.

•Provided ongoing salesforce.com maintenance support and administration services including periodic data cleansing and fixing runtime issues.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, SQL Server Management Studio, HTML, Java Script, JQuery, CSS, WSDL, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows 7.

Client: AT&T Apr’ 09 – Aug’ 12

Atlanta, GA

Role: SFDC Developer

AT&T is the second largest provider of mobile telephone and the largest provider of fixed telephone in the United States, and also provides broadband subscription television services. Along with the implementation, to improve the efficiency and control over receivables invoicing AT&T wants to automate entire returns process. Closely involved in implementing the Salesforce CRM Model.

RESPONSIBILITIES:

•Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.

•Developed responsive VF pages and associated Apex classes to allow the customers to register, login and submit their service requests, which are resolved by CSS people

•Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign,

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