Andrew Craw

ad017s@r.postjobfree.com • linkedin.com/in/andy-craw-19816487

South Jordan, UT, 84009 • 801-***-****

Vice President of Operations

Analytical and accomplished professional with extensive experience in overseeing and leading a wide array of business operations aimed at generating revenue streams and achieving organizational goals.

Demonstrated success in analyzing market trends and customer needs to develop and implement competitive sales, marketing, customer service, and key account management strategies. Instrumental in communicating key features of offered products and services to customers, while generating qualified business leads. Proven ability to lead, train, and mentor cross-functional teams for meeting and exceeding set performance goals and delivering best-in-class services to elevate customer satisfaction. Articulate communicator with remarkable efficiency in leading from distance. Proven expertise in fostering robust relationships with interdepartmental teams, senior leadership, and key business leaders.

Areas of Expertise

•Sales & Marketing Initiatives

•Strategic Planning & Execution

•Revenue growth & Optimization

•New Business Development

•Customer Service & Relationship

•Continuous Process Improvement

•Complex Problem Resolution

•Team Building & Leadership

•Cross-functional Collaboration

Career Experience

Advance Auto Parts / Carquest – Western United States (6/2022 – Present)

Vice President of Operations

OFFICER LEVEL MULTI UNIT, STRATEGIC LEADER

with comprehensive experience in

• Team Leadership & Development

• Retail Operations Leadership & Support

• Territory encompassed 10 states, 13 Districts, 189 stores and approximately 1,900 teammates

• Sales Development • Turnarounds / Change Management

• Motivating / Coaching / Mentoring

• Talent Acquisition

• Cost Reduction & Avoidance

• Financial Analysis / Planning

Results-driven, values-based leader, offering distinguished career in leading markets and departments to high-growth & optimal performance, driving continual growth and improvement in people, processes, and programs. Proven success in directing strategies within multiple functional areas including field operations, sales leadership, talent acquisition, training, and organizational development.

• Led development and implementation of employee performance and talent development resulting in improved productivity, engagement, and retention

• Drove substantial changes in new store / emerging market processes leading significant improvement in sales growth and operating income

Advance Auto Parts / Carquest – Utah, Idaho, Nevada (9/2012 – 6/2022)

Regional Director of Operations / District Operations Manager

Perform multiple operations, including implementing store program, managing inventory, and controlling expenses. Oversee 26 Advance Auto Parts and CARQUEST Auto Parts sites in three states with 250 Teammates. Hire and train district managers for continuous process and performance improvement. Ensure proper allocations of resources by managing budget. Set regional goals such as sales estimates and revenue projections.

Key Achievements/Contributions:

●Achieved award of District Manager of the Year for the West Coast Region 2021.

●Developed the GOLD Store Assessment for Exploris in 2021.

●Developed the Store Foundational Assessment biannual audit for operational acumen.

●Co-developed Exploris Inventory process and best practices in 2020.

●Accepted into Field Officer Development program in September 2016.

●Developed number of General Managers for promotion to District Manager.

●Ensured eight straight years of comparable store sales growth from 2014 to 2021.

●Opened eight new locations as well as relocated seven additional sites, including two Hub locations.

●Led Speed Perks Consumer loyalty program from 2017 to Q1 2022, growing membership from 15 to over 50%.

●Converted 12 CARQUEST locations to Advance Auto Parts stores, while collaborating with corporate office field team to develop changes to conversion procedures for company.

Carquest – Western United States

Regional Director of Store Sales (5/2009 – 9/2012)

Leveraged professional expertise to manage all outside sales of auto parts for Nevada, Utah, and Idaho. Directed and mentored team of sales professional to administer automotive wholesale with approximately 7500 active accounts. Established and maintained strong relationships with key business leaders and owners, shop managers, and leaders. Formulated and executed effective sales strategies with aim of increasing operational productivity.

Key Achievements/Contributions:

●Developed network of independent repair facilities as part of TechNet program growing membership by over 300% in two years.

●Fostered collaborative environment between store operations and sales team resulting in partnership approach to business.

Additional Experience

Store Operations Manager Lowes Home Improvement – Utah

General Manager Bridgestone/Firestone – Utah

District Manager CSK Auto, Inc. – Washington, Minnesota, Utah

Education

Business Administration & Management University of Wisconsin – Madison, WI

Advance Officer Executive Program North Carolina State University – Raleigh, NC

Certifications

ASE Certified

P2 Automotive Parts Specialist certification

C1 Automotive Service Consultant certification

Contact this candidate