Customer Service Quality Control
Resume:
Kimberly Simmons
Guyton, GA *****
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Quality Control Checker
NFI Industries - Port Wentworth, GA
February 2022 to Present
Ensures that the quantity, quality, labeling and addressing of outbound orders are complete and correct, Reports shortages, damages and mis shipments, check contents of orders as filled and assembled by Order Selectors
Overnight Stock Associate
Walmart - Rincon, GA
July 2021 to February 2022
Duties included counting items, replenishing merchandise on shelves, removing defective or expired products, maintaining clean and organized area
Unemployed
N/A
March 2020 to July 2021
I took off time to homeschool my son due to the Covid-19 crisis. Cashier
Kroger Stores - Rincon, GA
December 2015 to March 2020
Point of sale experience with consistent customer interaction. Process customer sales transactions and all types of payment by operating a cash register and all applicable equipment Rural Carrier Associate (RCA)
United States Postal Service - Guyton, GA
July 2018 to October 2018
Provided customers along a rural route a variety of services including delivering and collecting mail and selling stamps, supplies and money orders
Picker/Packer/Shipping
Advantage Resourcing - Pooler, GA
August 2013 to March 2015
Experience in receiving or a warehouse facility. Unloaded, organized and maintained merchandise according to procedure,completed and retained required documentation Cashier
Wal-Mart - Rincon, GA
April 2008 to March 2013
Point of sale experience with consistent customer interaction. Processed customer sales transactions and all types of payment by operating a cash register and all applicable equipment Customer Service Representative/Call Center
Sitel - Savannah, GA
November 2007 to April 2008
Experience in consistent customer interaction. Worked one on one with customers to assist in resolution of issues and concerns related to products sold and services offered Education
High school diploma in General Studies
Walteroro High School - Walterboro, SC
August 1994 to December 1999
Skills
• 10 Key Calculator,Data Entry,Google Docs, Windows XP, Windows 7, Microsoft Word, Microsoft Excel, Multi-Line Phone System, Fax, Copier, Scanner, Calculator, type 35wpm (10+ years)
• POS
• Operating Systems
• Accounts Receivable
• Typing
• Accounts Receivable
• Operating Systems
• Microsoft Outlook
• Warehouse experience
• Customer service
• Cashiering
• Accounts Payable
• Inventory control
• Basic math
• QuickBooks
Certifications and Licenses
Driver's License
Assessments
Attention to Detail: Inventory — Expert
August 2019
Applying systematic processes for managing and storing products and merchandise. Full results: Expert
Warehouse Associate — Highly Proficient
November 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Style: Reliability — Expert
August 2019
Tendency to be dependable and come to work
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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