Customer Service Marketing Manager

Emmanuel Adomako Baafi

DERE ree ele lee) Kumasi, Ghana RY 198

PROFESSIONAL SUMMARY

Multifaceted Marketing Manager with strong marketing technology background and

expertise in multiple industries. Designed and implemented right years of lucrative

marketing campaigns in previous year. Superb communications skills and knowledge of

marketing metrics enabled achievement of desired results. Multi-talented Marketing

Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible

teamplayer knowledgeable about both traditional and digital marketing strategies.

WORK HISTORY

October 2016 - Current

Field Marketer, CBS Supreme Industries Limited, Asokore Mampong

Influenced customer's decisions in critical business areas by using conceptual selling

techniques and data-based presentations

Established customer loyalty program to reward strong customers, identify potential

customers and build greater customer service experience

Identified and developed relationships with key decision-makers to facilitate future

sales.

Performed outbound telephone lead generation, calling customers and potential

customers.

Traveled to various facilities in Location to promote sales and increase company's

customer conversion rate.

Initiated and provided in-store product knowledge sessions to educate store personnel

and management.

Identified appropriate marketing channels and target customers forcampaigns.

Planned marketing initiatives and leveraged referral networks to promote business

development.

EDUCATION

June 2011

HND Marketing, Marketing

Kumasi Technical University, Amakom

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