Customer Service Call Center
Resume:
To whom it may concern:
I am interested in a position with your company and would like to be considered.
Creating strong customer relationships is at the center of everything I do as a professional. I am a highly capable professional, with over 18+ years of customer service experience. My background, along with my ability to learn quickly and efficiently, will make me a valuable part of your team.
My knowledge of computers, enables me to pick up new systems quickly, work independently, and efficiently make me a perfect fit for your opening. I possess the ability to build relationships with internal and external customers via the telephone. These are valuable assets that I feel can benefit your company.
My business skills, attention to detail, and general aptitude all have served me in my previous endeavors which have shaped me into an excellent Customer Service Specialist. The approach to my work goes beyond the job description as I am always looking for a way to improve results.
I have enclosed my resume to display my past achievements and experience.
Sincerely,
Diane Benitez
DIANE M. BENITEZ
ADMINISTRATIVE ASSISTANT
CONTACT
ad014b@r.postjobfree.com
PROFILE
Engaging and patient customer support professional with skills carrying over into various areas relating to general account management and administrative duties on an executive level and for corporate executives.
SKILLS
BILINGUAL ENGLISH/SPANISH
STRONG LEADERSHIP
STRONG INTERPERSONAL SKILLS
SOLID COMMUNICATION SKILLS
EFFICIENT CONFLICT RESOLUTION
EXCELLENT DE-ESCALATION SKILLS
EXCELLENT PHONE ETIQUETTE
UPSELLING/CROSS-SELLING
EXPERIENCE
Tential Remote
2023 – present
Work for a Optum
Patient Support Center
Answer incoming calls from patient, doctors, nurses, pharmacies.
Register new patients, schedule, confirm and cancel appointments, send refill and referral requests.
Provide authorization and referral information.
Send paging messages to doctors from nurses and the hospitals.
Call center environment.
Taking 60-80 calls per day.
The Loomis Company Remote
2021 – present
Work for a Bright Health Care
Bilingual Member Services
Efficiently diffused escalated issues
Provide claim details to providers.
Explain Coverage to members and payment.
Reaffirming brand loyalty and representing the company culture with a sunny disposition.
Conducted phone calls with efficiency in conflict resolution.
Call center environment
Taking 60-80 calls per day
Arbonne International Texas, USA
2011 – 2019
Efficiently diffused escalated issues
Leaving the VP customers with a sense of importance and satisfaction
Reaffirming brand loyalty and representing the company culture with a sunny disposition.
Handled escalated calls for advanced solutions needs of VP customers.
Conducted phone calls with efficiency in conflict resolution.
Consistently ranked in the top 1% in Quality Assurance reviews Earned “High Performer” award Given authority to make executive decisions on VP accounts.
Handled product returns and some technical support for account issues, investigating causes and providing complete resolutions.
Call center environment
Taking 60-80 calls per day
Etelecare Global Solution, Inc. New Mexico, USA
2002 – 2011
Call center for AT&T customers.
High volume call center environment.
Helped customers with questions regarding their phone bills/accounts.
Reaffirming brand loyalty and representing the company culture with a sunny disposition.
Conducted phone calls with efficiency in conflict resolution.
Taking 60-80 calls per day
EDUACTION
Universidad Interamericana Ponce, PR
2000-2004
BS Criminal Justice
Aurea E. Quiles High School Guanica, PR
1996-2000
High School Diploma / Secretary of Accountant Associates Degree
AWARDS/LANGUAGES
HIGH PERFORMER
TOP 1% QUALITY
ENGLISH – FLUENT
SPANISH – FLUENT
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