Nakeya Dukes

Network Manager/Property Manager

Rome, GA 30161

ad0130@r.postjobfree.com

+1-404-***-****

Willing to relocate: Anywhere

Work Experience

Network Manager

Smartsource Technical Staffing Solutions - Atlanta, GA February 2014 to Present

• Customer data migration, mail files and applications from PC to PC

• Update application packets over network infrastructure

• Removed old peripheral devices, and installed new devices as tickets were placed

• Provide support to end users and device issues

• Updated and moved data from XP machines to Win7 machines

• Troubleshooting of XP and Win7

• Provided support with corporate Active directory

• Packaged and labeled old devices for outgoing deployment Assistant Property Manager/Property Manager

NWG Regional Commission/NWGHA - Rome, GA

August 2021 to September 2022

• Maintain the property manager’s office for the efficient operations of the community; ensuring the business office is open and operational in accordance with established guidelines and policy.

• Maintain visibility at each of the communities; conduct daily outside inspections to ensure it is maintained according to company standards. Drive through community daily and walk weekly, noting deficiencies and leaving warnings.

• Assist in planning and implementing safety and security programs, promote residents’ involvement, and serve as a liaison with the Security Coordinator; assists in the eviction of violent or criminal residents, and maintain a list of emergency telephone numbers as well as enforce safety and fire prevention.

• Supervise on-site staff to conduct daily operations and ensure proper project management activities.

• Show vacant apartments and sell prospective residents on the desirability of the units and community to maximize occupancy of assigned community.

• Supervise and direct the scheduling of all maintenance necessary to maintain the units in accordance with UPCS standards. Initiate work orders and monitor completion to minimize turnaround time.

• Assist in relocation and implementing remodeling of property while maintaining established work standards with construction crew, maintenance, landscaping, and delivery of all business needs.

• Manage the community facilities of the neighborhood, participate in planning new or remodeled facilities and/or equipment purchases, and schedule and administer the use of facilities and equipment as needed.

• Accept applications and screen applicants in accordance with policy and complete lease up process. Conduct tenant orientation; review and explain lease requirements to help ensure compliance with the lease requirements and occupancy policies.

• Issue lease violations, conference with residents and initiate the eviction process when needed.

• Create and maintain a waiting list of eligible applicants in chronological order.

• Handle residents’ complaints and concerns and make appropriate referrals.

• Perform move-in, housekeeping and pest control inspections of all units in accordance with housekeeping policies and UPCS standards.

• Initiate work orders for repairs and damages as needed.

• Place orders for maintenance supplies by established guidelines of purchasing procedures.

• Review and sign off on all daily and monthly reports.

• Responsible for collecting rent and all financial transactions are handled in accordance with all established procedures and policy.

• Work closely with Director of Housing in creating and implementing marketing strategies to help maintain established occupancy standards.

• Integrity and Trust – Show consistency between words and actions.

• Protect confidential and sensitive information.

• Effectively handles emotions, including anger and frustration.

• Ethics and Values – Engages in open and honest dialogue with others.

• Treat all individuals (residents, staff and guest) respectfully, professionally and fairly.

• Customer and Team Focus – Establish and maintains effective customer relationships.

• Demonstrates effective customer relationships.

• Perform other duties as required by the Director of Housing and the Executive Director. Computer Technician

Smartsource Technical Staffing Solutions - Atlanta, GA February 2013 to January 2014

• Update application packets over network infrastructure

• Install and configure end user applications and devices i.e. desktops, laptops, monitors, printers, scanners, etc.

• Traveled to various locations for on-site support

• Data Migration

• Provide support to end users and device issues

• Managed an imaging and deployment project

• Maintain and support network structure issues as needed

• Collect and distribute hardware for installation sites

• Install software and update application packets

• Document locations of hardware devices are being deployed in and out for multiple projects and sites SECURITY OFFICER

Smartsource Technical Staffing Solutions - Atlanta, GA April 2012 to June 2013

• Patrolled various locations including industrial, commercial, and residential properties in order to deter and guard against theft and intrusions.

• Operated detection devices, answered multi-line switchboard, answered alarms, and investigated disturbances.

• Circulated amongst patrons, warned persons against rule infractions, and wrote reports of daily activities and irregularities

• Received payments for calculated parking times by cash, credit, and validations.

• Trained other employees

COMPUTER NETWORK TECHNICIAN

POMEROY IT SOLUTIONS - Atlanta, GA

2007 to 2011

• Provided technical support to end users in both PC software and hardware

• Remotely install, repair, modify IT software and hardware

• Data migration of devices, data migration of customer data, mail and apps

• Deployment projects-Project scheduling with installations of POS systems for 50 or more locations.

• Trained new employees

• Setup hardware devices including monitors, desktops, printers, laptops and peripherals

• Removed hard drives from laptops

• Documentation of all inventory and outgoing hardware

• Managed a scheduled project

• Managed new hire Hardware Specialization Class

• Outbound service calls

• Installation of Network Phone lines, patches

• Installed, maintained POS and Operating Systems

• Provide break/fix support and software trouble shooting

• Configure (hardware and software) of desktop computers including hard drives, memory replacements, upgrades and all minor fixes and peripherals and/or add-ons installations

• Maintain the inventory of all laptop computers and their accessories and perform hardware diagnostics, routine moves and changes

• Troubleshoot and analyze PC problems

• Report mission critical or problem tickets to Team Lead immediately in deployment projects

• Developed, maintained and updated inventory of all computer hardware and software.

• Performed all PC labeling, packing and shipping with the delivery of network products to needed locations.

COMPUTER/PROJECT MANAGEMENT

VR SOLUTIONS - Atlanta, GA

2004 to 2007

• Maintained, installed, and setup computer hardware, software, and networks and provided administrative support.

• Answered phone and email requests from customers and provide updates to customers on order status via phone and email along with answering inbound and outbound service calls.

• Assisted with printing, cutting, folding, and packaging of collateral materials, assisted with copy proofing, editing, revision to visual marketing pieces, and creative design and development. Education

BS in Network and Communication Management

Devry University - Atlanta, GA

March 2002 to June 2007

Skills

• Excel

• Administrative Experience

• Microsoft Word

• Microsoft Office

• Wlan

• Checkpoint

• CCNP

• Cisco

• Network Support

• Computer Networking

• Software troubleshooting

• Glass installation

• Active Directory

• Customer service

• Network Infrastructure

• LAN

• Network Administration

• VPN

• Microsoft Excel

• Microsoft Outlook

• Cost Accounting Standards

• Fair Housing regulations

• LIHTC

• Filing

• Property management

• Section 8

• Analysis skills

• Communication skills

• IT

• Computer hardware

• Equipment repair

• Computer skills

• IT support

• B2B (5 years)

Certifications and Licenses

Project Management Professional (PMP)

Security Guard

Assessments

Customer focus & orientation — Highly Proficient

September 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Scheduling — Proficient

January 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Technical support: Customer situations — Expert

January 2022

Responding to technical support situations with sensitivity Full results: Expert

Attention to detail — Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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