Focused and results-oriented HR Professional with expertise in recruiting, onboarding, employee relations, payroll, and benefits. Adeptly handle the entire recruitment process, from job description writing to onboarding; attract, retain, and develop talent that personifies the vision and values of an organization. Understand the relationship between employee satisfaction, job performance, human resources, and organizational development. Knowledgeable about employment laws and federal/state regulations impacting personnel functions. Coordinate process improvements to enhance workflow efficiency. Build positive working relationships with internal and external customers and deliver service above and beyond expectations. Liaise with internal departments to resolve issues.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Robert Half International, Birmingham, AL

SENIOR RECRUITER Jan 2023 – Oct 2023

Perform full-cycle recruitment for multiple sites across the US. Fill open positions for sales engineers, sales representatives, manufacturing engineers, detailers, estimators, design engineers, and more. Develop and execute sourcing strategies to identify top talent. Collaborate with hiring managers to understand staffing priorities, requirements for specific functions, and the vacant positions’ relationship to overall business goals. Use Applicant Pool ATS to screen resumes.

Generate a pipeline of qualified, diverse candidates by reviewing resumes on job boards, searching LinkedIn profiles, networking, data mining (focused on LinkedIn, Indeed, and Hire Quotient) and cold calling.

Screen potential candidates over the phone to assess their interest level, qualifications, geographic preference, desired salary range, motivational fit, and culture alignment.

Describe the company culture and benefits packages to spark interest among top talent.

Document potential leads and candidate assessments and maintain files for analysis and reporting.

Undertook a project to fill 17 sales positions in 10 states, some of which have been vacant for 2-3 years.

Considered managers’ specific needs and different states’ requirements. Discussed negotiables and non- negotiables with team leaders. Filled 14 of the 17 positions in 3 months on a contract.

Actalent Services, Birmingham, AL

HUMAN RESOURCES BUSINESS PARTNER/OFFICE COORDINATOR Sep 2021 – Mar 2023

Served as the primary point of contact for employees, liaising between team members and HR, onboarding, payroll, and corporate benefits teams and other internal partners. Supported the operations of an office with 270 employees.

Facilitated new hire onboarding; reviewed I-9 forms for completeness, validated I-9 documentation, assisted with pre- employment paperwork, and distributed PPE and other required assets.

Initiated process of conducting orientation on the Friday before the candidate was due at the client site, enabling clients to begin training right away rather than waiting for new staff to complete paperwork. Submitted I-9 documents to E-Verify by day 1 of employment.

Familiarized all consultants and employees with benefits. Enter employee information into PeopleSoft.

Resolved onboarding and payroll issues to ensure ongoing employee satisfaction. Coordinate tuition reimbursement.

Organized employee appreciation events and spotlighted achievements in the monthly newsletter to increase employee engagement.

Distributed assets to new hires and collected them from departing employees.

Communicated termination dates to payroll team to facilitate proper and timely offboarding.

Assisted the payroll team with timecard collection, manager approval, and employee communication.

Collaborated with Business Support Service to purchase office supplies, reconciled the purchasing card, and interfaced with vendors providing copier/kitchen appliance supplies/maintenance and other services.

Ensured proper functioning of office equipment and maintained adequate inventory of supplies.

Tested equipment and counted inventory weekly, leading to a 55% reduction in the expense budget by ordering less frequently and in bulk.

HUMAN RESOURCE INTERN Jan 2021 – Sep 2021

Assisted with full cycle recruiting to ensure adequate staffing to handle the busy season. Sourced and hired customer service and technical support representatives.

Posted job ads on Indeed and LinkedIn to attract talent with potential to further the company’s vision and values.

Identified qualified candidates and followed up via phone and email to schedule interviews.

Facilitated the timely completion of onboarding and pre-employment screenings.

Drew on knowledge of regulations such as EEO, OSHA, ERISA, FMLA, and ADA to ensure EBSCO’s constant compliance.

CUSTOMER SATISFACTION EXPERT Sep 2020 – Jan 2021

Provide first-line call center support to Moultrie Mobile customers requesting troubleshooting assistance with their products or asking billing-related questions. Collaborate with marketing, development, and leadership teams to resolve customer issues and deliver best-in-class customer service.

Drive member retention by delivering outstanding assistance.

Maintained an average of at least 88% on customer feedback surveys.

CUSTOMER SERVICE EXPERT Sep 2018 – Aug 2020

Followed company policies and procedures to deliver outstanding customer service in a call center environment. Assisted customers with bill payments, payment arrangements, and ordering services/equipment. Provided accurate information on account status.

Offered product education and matched customers with the right services to meet their needs.

Upsold account upgrades, driving revenue increases.

Recognized as a top performer for collecting around $5,500 in past due payments per month, exceeding goal of

$2,500; and for acquiring 20+ new lines of service each month, beating the goal of 5 per month.

CUSTOMER SERVICE REPRESENTATIVE Jan 2017 – Jul 2018

Sold tickets to a wide range of events and experiences as part of a call center team.

Entered customer data to complete ordering procedures.

Printed personalized souvenir tickets and sent them to customers in time for events.

CUSTOMER SERVICE ASSOCIATE (CONTRACTED TO AT&T) May 2009 – May 2016

Explained complex billing issues to customers and identified and resolved technical issues.

Recommended product solutions to meet customers’ needs.

Generated revenue by selling account upgrades and signing up new customers.

EDUCATION

University of Phoenix, Online

Master of Business Administration (MBA) in Business Administration, Management, and Operations March 2023

Courses included Human Capital Management, People and Organizations, Human Resource Law, Recruitment and Retention, and Organizational Training and Development

Bachelor of Business Administration (BBA) in Human Resources Management and Personnel Administration Sep 2021

Courses included HR Management Fundamentals, Employment Law, Total Compensation, HR Risk Management, Employee Development, Strategic HR Management, and Emerging Issues

Additional Credentials in Organizational Structure (2021), Business Strategies (2021), and Human Resource Management (2020)

COMMUNITY INVOLVEMENT

Pathways Women’s Shelter, Birmingham, AL 2006 – Present

Lead a monthly resume writing class.

United Way of Central Alabama, Birmingham, AL 2008 – Present

Serve as a seasonal VITA tax preparer and teach resume development.

National Society of Leadership and Success 2020 – Present

Participate in monthly virtual leadership seminars.

EBSCO Industries, Birmingham, AL

T-Mobile, Birmingham, AL

TicketBiscuit, Birmingham, AL

Equal Opportunity Temporary Staffing, Birmingham, AL

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