Sr IS Director
Resume:
Jeffrey A. Wiese
712-***-**** • Hinton, IA 51024
Experienced IT leader specializing in aligning technology strategies with business objectives and fostering teamwork. Proficient in optimizing resources, managing projects within budget, and solving complex challenges with innovative solutions. Strong leader in building accountable tech teams, and a data-driven decision-maker with a customer-centric approach. Demonstrated attention to detail in financial reporting and compliance documentation. Committed to continuous learning, maintaining high levels of customer satisfaction. Skilled in developing and maintaining productive vendor relationships to support supply chain efficiency and ensuring adherence to industry regulations and standards with meticulous attention to detail. Proficient in utilizing analytical skills to identify areas for process improvement and cost optimization. Recognized for applying strategic thinking to plan and execute initiatives aligned with company goals.
Areas of Expertise
IT Leadership & Strategic Planning
Project & Change Management
Incident Management
Cross-Functional Leadership/ Collaboration
Cost Savings & Customer Focus
Disaster Recovery
Major Incident Response
Agile Project Management
Process Improvement
Team Leadership
Coaching & Development
Organizational Growth
Digital Transformation
Customer Experience
Identifying Trends
Career Highlights
Achieved 97% first-call closure with an 8-person team in setting up a high-volume enterprise Service Desk handling 60K+ calls monthly.
Accomplished annual reduction in vendor expenses by $350K by detecting unfavorable copier contract clauses and billing practices.
Obtained Electronic Medical Record (EMR) certification to boost tech planning skills with patient care insights.
Enhanced EMR for COVID with unit reconstruction, new tests/orders, billing data fields, and telemedicine integration.
Successfully led intricate projects involving system upgrades, implementations, and inter-agency integrations.
Played a pivotal role in IT integration during numerous mergers and acquisitions.
Acted as Logistics Section Chief, overseeing resource allocation for Hospital and Major Incident Management Team during emergencies.
Implemented the first acute and ambulatory EMR that improved patient care coordination and streamlined healthcare processes.
Professional Experience
Trinity Health/ MercyOne Siouxland Medical Cener – Sioux City, IA 2009 – July 2023
Senior IS Director (2018 – July 2023)
IS Director (2009 – 2018)
Led a diverse IT team to implement technology, management of complex projects, managed infrastructure, and improved processes for cost-efficiency. Aligned IT strategies and vision with overall business objectives through collaboration with cross-functional teams and senior leadership. Stayed ahead of market trends and evolving tech, identifying healthcare-relevant solutions. Ensured seamless project execution through consistent stakeholder communication with internal teams and vendors. Delivered recommendations/strategies, including to C-suite executives.
Key Contributions:
Implemented AI patient monitoring system that predicts when a patient is going to attempt to get out of bed.
Steered large-scale change/transition by recommending scalability strategies and building cross-team consensus.
Boosted service quality and customer satisfaction by leading multiple projects and ensuring timely delivery, within budget.
Implemented many pilot solutions as trials for enterprise-wide implementation.
Teamed up with local EMT squads and AirCare for real-time EKG transfer to the ER, enhancing critical care readiness.
Contributed to hospital-wide emergency response, incident management, and business continuity teams.
Completed FEMA training to participate on local and enterprise Major Incident Response Teams.
Appointed Trinity Health's Major Incident Management Team as Technical Captain crisis management.
Resolved a phone coverage crisis within 24 hours with Verizon leadership, Iowa Utilities Board, and local State Representative.
Additional Experience
Regional IT Manager - Trinity Health/ MercyOne Siouxland Medical Cener – Sioux City, IA
Programmer - Iowa Department of Natural Resources – Des Moines, IA
Education & Credentials
Bachelor of Science in Business Administration, Management Information Systems, Iowa State University
Served as Student Network Technician & Manager of Distribution Center (IT Services) while Enrolled
FEMA Emergency Management Institute (ICS, ICS for Healthcare, NIMS, & National Response Framework)
Certified EMT-B (State of Iowa)
Selected Professional Development
Agile Leader Certification - SSGI
Intensive Cloud Computing Hands-on Training - IntensiveCloudCommputing
Google AI Certification 2023 Training (In Progress)
Project Management, Cisco Configuration & Troubleshooting; Interpersonal Communications; Leadership, EQ, Crucial Conversations, Lean Green & Yellow belt
Community Leadership
Computer Science Advisory Committee–Western Iowa Technical Community College
Former Board President–Make-a-Wish of Siouxland
Volunteer Firefighter & EMT-B (Firefighter of the Year Winner) – Hinton, IA
Volunteer Public Relations Specialist – Hinton Fire Department
Contact this candidate