Jordan Abner

Houston, TX

ad011j@r.postjobfree.com

+1-936-***-****

Experienced and driven Sales Representative with a proven track record of exceeding goals and increasing sales volume and company presence. Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, increase revenue gains, and advance the sales cycle of the company.

Several years of experience in various retail settings with a proven track record of job success. Work Experience

Customer Support Specialist

Neiman Marcus Group - Remote

September 2023 to Present

• Receive inbound sales and service calls from customers shopping from our catalogs and websites.

• Receive inbound directory assistance calls from customers calling a Neiman Marcus.

• Assist customers by placing new orders or servicing existing orders and shipments.

• Answer customer inquiries about store hours of operation, services, in-store events, and other operational topics

• Determine customer needs and connect them to the proper retail store sales associate for merchandise answers or sales assistance.

• Master the art of quickly navigating multiple desktop and web applications in the pursuit of servicing or directing these customers.

• An unquestionable desire to provide helpful, knowledgeable, resolution to all customer inquiries. Appliance Salesperson

Lowes - Conroe, TX

November 2021 to August 2023

• Coordinated with external vendors to ensure timely delivery of products and services to customers

• Received certificate from company being 2nd top seller in the district in 2023

• Received recognition from store location due to being the top seller in the store for the quarter by over 40%

• Collaborated with other sales staff to achieve daily and weekly sales targets

• Utilized point of sale (POS) systems to process payments accurately

• Exceeded sales targets by 60% through effective customer relationship management and product positioning

• Up sold additional products and services to increase revenue by 60%

• Achieved monthly sales goals by developing and executing a comprehensive customer outreach strategy

Sales Advisor

Home Depot - Conroe, TX

April 2016 to October 2021

• Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 25% increase in sales

• Monitored customer feedback and identified trends that led to the development of new products and services

• Managed customer accounts, ensuring that billing and payment information was accurate and up-to- date

• Maintained a neat and organized sales floor to ensure products were easy to find, resulting in a 75% increase in customer foot traffic

• Processed customer orders quickly and accurately to ensure a smooth checkout experience

• Developed strong relationships with customers that generated repeat business and referrals

• Greeted customers in a friendly and professional manner, resulting in increased customer satisfaction scores

Warehouse Associate

Target - Conroe, TX

April 2013 to March 2016

• Manage and move inventory, and load and ship items to our stores and to our guests.

• Utilized a Warehouse Management System (WMS) for efficient order picking and tracking

• Loaded and unloaded shipments safely and efficiently, ensuring product quality and accuracy

• Performed daily safety checks to ensure all equipment was functioning properly

• Performed regular audits of store shelves to ensure items were in the correct locations and pricing was accurate

• Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced

• Followed safety regulations while operating pallet jacks, forklifts and other equipment to move heavy items

Education

Lonestar College

August 2012 to February 2013

Skills

• Friendly and Outgoing

Attitude

Excellent Customer Service

Strong Communication Skills

Highly Motivated

exceeding goals and increasing sales volume and company presence. Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, increase revenue gains, and advance the sales cycle of the company. Several years of experience in various retail settings with a proven track record of job success.

• Customer service

• Relationship management

• Sales

• Inside sales

• Pricing

• Negotiation

• POS

• Order management system

• Cash register

• Retail sales

• Customer relationship management

• Account management

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