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Customer Service Microsoft Office

Location:
Riverside, CA
Posted:
November 11, 2023

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Resume:

Michael P. Cobb

**** ********* **.

Riverside, CA. 92503 ad010y@r.postjobfree.com Cell: 951-***-****

Objective: Full-time employment, or possibility of part-time employment with a quality company. Open to many different occupational fields. Major experience in I.T. field and Inventory analysis/control.

Highlights: Adept computer user. Advanced user of Microsoft Office products, varied E-mail products, and SAP Database software. Extensive user of Microsoft Excel. Experienced supervisor. Experienced with customer service. Experienced computer/telecommunications installer and troubleshooter. Inventory analysis and settlement. Warehouse operations. U.S. veteran.

Experience: Skyworks Newport Beach CA.

Material Support Coordinator Oct. 2018-Oct. 2019 Temp, Oct. 2019-present Perm.

Prepare Materials for Circuit Board assembly and order parts as needed. Store parts in inventory and organize for retrieval. Handle shipping and receiving of parts. Maintain inventory of on site parts and materials. BOM analysis and correction.

Nestle Waters North America (Arrowhead Water Mountain Spring Water Company) Cabazon, CA.

Inventory Analyst Dec. 2016 – Aug.2018

Complete inventory analysis from Logistic receiving through usage and manufacturing of product and shipping. Posting of cycle counts and scrap adjustments using Excel, Access, SAP Database and other Microsoft Office products. BOM analysis and updates. Pinpointed scrap errors and deficiencies for Resin usage and bottle manufacturing and pricing errors to help correct large deficits.

Harvest Christian Fellowship Riverside CA.

Warehouse Shipping, Receiving, and Fulfillment Mar. 2013 – Dec. 2016

Log Goods issued and received, pick, pack and ship literature, media, and various supporting materials for church ministries and customers. Stock and deliver office supplies and material requisitions for OC and Riverside campuses, while maintaining supporting documentation. Create purchase and sales orders and reconcile invoicing for Accounts Payable involving multiple departments. Order product. Help manage inventory cycle counts, yearly counts. Found and corrected errors in product transfers to and from events. Usage of Microsoft Office products and Fishbowl database. Drove trucks, vans, electric reach forklift and sit down propane forklift.

Also was part time custodian from around 2007 to 2011.

Nestle Waters North America (Arrowhead Water Mountain Spring Water Company) Cabazon, CA.

Inventory Analyst Nov. 2006 – Mar. 2013

Complete inventory analysis from Logistic receiving through usage and manufacturing of product and shipping. Posting of cycle counts and scrap adjustments using Excel, Access, SAP Database and other Microsoft Office products BOM analysis and updates. Pinpointed scrap errors and deficiencies for Resin usage and bottle manufacturing and pricing errors to help correct large deficits.

Plant Technician Feb. 2006 – Nov. 2006

Maintain operation of water filling and packing machines, keeping product materials supplied to machines, clearing jams, performing minor adjustments to sensors and mechanical parts, and monitoring and reporting machine performance to maintenance and management.

Pilkington Mira Loma, CA.

Driver Oct. 2004 – Feb. 2006

Deliver automotive glass and parts to installation companies. Check and stock shipments of parts/materials in warehouse. Also performed depot transfers between three warehouses. Drove pickups and vans and cherry picker electric lifts.

Worldspan (Now Travelport) (Pars Service 1987- 1993) Headquarters, Atlanta, GA.

Supervisor, Technical Services Sept. 1998 - Dec. 2003

Worldspan is an automation company that provides travel automation to many travel agencies, agency chains, vendors, in-plant agencies for corporations, and Airlines. Worldspan acquired Pars Service Partnership in 1993. Seniority was maintained.

Supervised up to as many as 20 field technicians and engineers. Scheduled installation activities and work orders for repair activities. Performed reviews and coached subordinates.

Maintained customer database of trouble reports, repairs, installation activities, and equipment and material inventories using large proprietary database program.

Performed telephone service assistance as well as technician/engineer service and handling trouble call dispatch. Provided customer service to client agencies and airlines.

Senior Field Technician Oct. 1995 - Sept. 1998

Installed, upgraded, relocated, and fixed problems involving computers, many printer types used for printing office documents, tickets and boarding passes, routers, frame relay access devices, modems, hubs, and LAN/WAN systems and software at travel agency sites around the western United States.

Utilized most versions of Windows software, Microsoft Office products, Attachmate EXTRA!, and Siebel database.

Performed site surveys of LAN/WAN sites, and made site drawings of equipment and cabling configurations. Utilized engineer surveys and inventories (equipment, parts lists, and cabling for site details during troubleshooting or reconfiguration of LAN/WAN sites.

Senior Network Tech Oct. 1987 - Oct. 1995

Installed, and configured, analog and digital communications equipment in nodes and mini-nodes, and fixed related problems. Provided customer telephone service as help desk technician, and sometimes went into the field as well. Interfaced with telephone companies while troubleshooting communications outages.

United States Air Force Last base; Norton AFB, CA.

Telecommunications Systems Control Technician May 1983 - Dec. 1987

Maintained digital and analog communications circuits for USAF. Troubleshooting, resolution, upgrade support, High security comm. support.

Entered active duty May 1983. Job title also known as Technical Controller. Highest Rank attained was Staff Sergeant (E-5). Honorable discharge, Dec. 1987.

Automatic Digital Network switching center technician, Norton AFB., San Bernardino, CA. 1987.

Critical communications technician, Granted Top Secret SBI/SCI level security clearance for Department of defense, Clark AB., Republic of the Philippines, 1985-1986.

Primary technical control technician, Clark AB. 1984-1985.

Education: United States Air Force

Telecommunications upgrade courses, apprentice to technician.

credited with 3 units toward A.S. degree in Information technology in Community College of the Air Force.

Mt. San Jacinto Community College, Menifee, CA.

Earned 3 units toward Microsoft Certification

Cerritos College, Norwalk, CA.

Earned 47 units toward A.S. Degree for Electronic Technician, Sep. '79 - Jul. '82. Attended part time. Entered Air Force.

La Mirada High School, La Mirada, CA. 1975 - 1979, graduated.



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