Customer Service Level

CARLOS M. RAMOS

****************@*****.*** 713-***-**** Houston, TX 77041

Summary

Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.

Skills

Team building

Organizational skills

People skills

Troubleshooting

Supervision & leadership

Computer skills Windows/MacOS

Experience

Sodexo USA Houston, TX

Compass Group USA Houston, TX

Shell and Phillips 66 Headquarters Gym Porter

03/2018 - Current

Provide high level customer service and hospitality to clients

Provide floor supervision and maintenance of fitness center area and locker rooms

Ensure standards of cleanliness, sanitation, and safety are maintained through all areas facility

Manage inventory of all maintenance supplies and amenities

Attentively and promptly respond to client's needs

Maintain positive attitude and take initiative

Work as cohesive team with all EXOS team members to ensure efficiency and camaraderie.

Maintained safe work environment by adhering to all safety protocols.

Inspected equipment for proper functioning and reported any issues to management.

Organized storage areas to maximize efficiency and promote a neat appearance.

Provided excellent customer service by responding promptly to inquiries or complaints.

Ensured that all areas were kept clean and tidy at all times.

Performed regular inspections of floors, walls, ceilings, lights fixtures., for cleanliness standards.

Performed basic maintenance and cleaning.

Klein ISD Houston, TX

Instructional ELA Specialist / Retirement

01/2008 - 05/2016

Instructional ELA Specialist: Facilitated planning and implementing professional development activities through campus-based staff development as described in the campus improvement plan and outlined by the district

Provided direct instruction to identified At-risk students in classrooms utilizing specific strategies that target students' academic needs

Provided demonstration teaching lessons by modeling effective instructional practices with students

Modeled the use of technology tools for instruction and student learning

Modeled for teachers how to use assessment for learning to build lesson plans.

Generated reports to track performance metrics of team members.

Researched and analyzed customer feedback to identify areas of improvement.

Conducted regular meetings with staff to review progress and address any concerns.

Participated in ongoing training and compliance activities.

Coordinated and managed various programs or projects to achieve established objectives.

Maintained positive working relationship with fellow staff and management.

Identified needs of customers promptly and efficiently.

Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Aldine Independent School District Houston, TX

English as a Second Language (ESL) Teacher

01/2002 - 01/2007

ESL/ELI, Reading/Language Arts Teacher: Maintained clear, consistent and complete reports and records of student progress

Consulted with parents, counselors and other involved personnel concerning each student's intellectual, social, emotional and physical development as needed

Engage in continuing professional growth activities directed toward maintaining currency in knowledge of content.

Developed and implemented lesson plans to meet the needs of English language learners.

Provided individualized instruction to students with diverse backgrounds and abilities.

Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.

Assessed student progress through written tests, oral quizzes and other forms of assessment.

Created an encouraging learning environment by utilizing positive reinforcement strategies.

Spring Branch ISD Houston, TX

Spring Branch ISD Parent Trainer

01/1996 - 01/2002

Bilingual Parent Trainer (2001-2002): Planned and coordinated training activities as ESL, basic computer classes and orientations for parents of recent immigrants in school district

Title One Teacher (1996-2001), Spring Woods Middle School: Identified each child's needs and difficulties and assisted him/her in mastering various skills

Prepared reports for teachers, administrators and Title

I identified students' progress

Managed and maintained computer lab

Coordinated adult ESL evening class for Spring Woods Middle School parents.

Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.

Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.

Provided feedback on employee performance based on observed results during training sessions.

Houston Community College System Houston, TX

Adult Education Instructor

08/1989 - 12/2002

Conducted needs assessments with adult learners to identify learning goals and objectives.

Led classroom instruction in a variety of adult education courses, including basic literacy, English as a Second Language, GED preparation, and computer literacy.

Adapted teaching methods to meet the varying needs of different learners.

Encouraged adult learners to take responsibility for their own learning progress and success.

Maintained accurate records of student attendance, grades, and academic progress reports.

Evaluated student performance data regularly to assess effectiveness of teaching strategies employed.

Tracked individual student progress and adjusted teaching methods to improve understanding of material.

Education and Training

InterAmerican University Puerto Rico

Bachelor of Arts in Secondary Education Grades 6-12

06/1985

Secondary Reading Endorsement

10/2023

English as a Second Language (ESL) Endorsement

10/2023

Sam Houston State University

Graduate Courses - Bilingual Counseling, 12 credits

12/2007

Activities and Honors

Cochlear Americas volunteer & mentor

Hearing Loss Association of America (HLAA)- Houston Chapter

Certifications

• Secondary English Teaching Certificate (Life)

• Secondary Reading Endorsement Certificate

• ESL Endorsement Certificate

Languages

Spanish:

Professional

Technology Skills

Microsoft Office

MacOS

Android

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