Customer Service Representative
Resume:
Jacqueline Jackson
Villa Rica, GA *****
****************@*****.***
To obtain employment within a growing organization allowing growth professionally, while utilizing skills and business experiences, as well as contributing to the further growth of the company. Authorized to work in the US for any employer
Work Experience
Same position as Arrow Acceptance that merged with Capital Credit LLC Capital Credit LLC - Marietta, GA
April 2023 to July 2023
Same description of Arrow Acceptance they merged with Capital Credit LLC, Capital Credit LLC closed down the Georgia office. For reference Capital Credit LLC CEO Mr. Todd Brister at 757-***-****. Senior Customer Service Representative/Collections Arrow Acceptance - Marietta, GA
May 2022 to April 2023
Continuously work through collections backlog and eliminate possible write offs, Take escalated collection call issues, Maintain accurate and up to date collection notes, Contact customers via telephone, email and mail to ensure payments, Process Insurance claims, Skip tracing, Take inbound calls, Make outbound calls, Vehicle title processing and Bankruptcy processing. Covid-Screener-Tanner Health System, Carrollton
Tanner Health System - Carrollton, GA
December 2020 to May 2022
Comply with Covid-19 CDC guidelines; Screen incoming quests for fever and other symptoms of the Covid-19 across multiple departments such as ICU and CPCU; communicate with security when an escalated situation occurs; assist patients with mobility issues; work with volunteers to satisfy patient needs.
Bilingual Customer Service Representative
United Acceptance Inc. - Smyrna, GA
March 2018 to October 2020
Bilingual customer service; car payment collections; skip tracing; managed escalated accounts; insurance claims processing; data entry; title processing; assisted other team members with job related tasks; processed payments.
Customer Account Manager (Bilingual)
Aaron's - Carrollton, GA
June 2016 to March 2018
Manage accounts: serves as point of contact for customers and manage their respective accounts by noting concerns and aiding in customer satisfaction
• Collections/Money management: make daily collection calls and arrange for payment; receive and process payments; close and count down registers,
make daily deposits
• Customer advocate: maintains rapport between customer and the company
• Train new employees: step by step process and procedures, instill a sense urgency of customers' needs
Store Manager/Georgia Licensed Credit Agent (Bilingual) TMX Finance - Carrollton, GA
2013 to 2016
Carrollton, Georgia
Store Manager/Georgia Licensed Credit Agent (Bilingual)
• Open/closed store daily, achieved end of the month goals, collections with focus on delinquent accounts
• Processed loans by checking cycle scores, verifying employment and confirm income and processed customers who filed bankruptcies
• Filed insurance claims, processed payments, general customer service and trained new employees Customer Service Specialist/Assistant Store Manager (Bilingual) Vehicle Acceptance Corporation - Bremen, GA
2004 to 2013
• Managed all Hispanic Accounts: processed accounts with "due diligence" as required by licensed auto dealerships for Georgia and Alabama
• Collections: processed credit card payments over phone and for walk-ins
• Title processing: convert name on title to the customer's once final payment is received and send title to State of Georgia/Alabama for processing Education
High school diploma or GED
Rodriguez Villarreal Private School - Hialeah, FL
September 1979 to June 1983
Skills
• Spanish
• Multilingual
• Translation
• Title Processing
• Data entry
• English
• Customer service
• Typing
• Microsoft Office
• Underwriting
• Store Management Experience
• Escrow
• Time management
• Computer literacy
• Medical terminology
• Administrative experience
• Front desk
• Sales
• Phone etiquette
Assessments
Administrative assistant/receptionist — Completed
March 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Administrative support professional fit — Proficient February 2022
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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