JOCELYNN JOHNSON

Sr. Mortgage Loan Processor

***** * **** *****, *******, 85032, United States

805-***-**** ad010d@r.postjobfree.com

LINKS

LinkedIn

PROFILE

Experienced and detail-oriented loan processor with fifteen year’s experience protecting the credibility of organizations while providing exceptional customer service.

SKILLS

Compliance Driven

Critical Thinking

Ability to Work Under Pressure

Effective Time Management

Proactive Vendor Management

Receptive and Capable

Customer Focused

EMPLOYMENT HISTORY

Senior Loan Processor, Avenu, LLC May 2021 — Present

• Proven record of managing a complex pipeline of loans and providing solutions to various conflicts and/or issues through-out the loan process.

• Proactively structure all loans for underwriting review from application to funding in a timely and efficient manner, while maintaining the highest compliance standards.

• Conduct thorough analysis of all income documents including business and personal tax returns, financial liability statements, asset summary statements and credit documents for VA, FHA, Conv, Jumbo and non-QM loans.

• Directed and oversaw a junior/conditional processor to assist in obtaining complete and satisfactory documentation to meet lender and investor requirements. Senior Loan Processor, LeaderOne Financial Oct 2020 — Apr 2021

• Managed, organized and structured a portfolio of loans ensuring credit, income and asset guidelines are met before submitting for underwriting review.

• Successfully worked with loan officers, numerous third party vendor's, senior management and homeowners to ensure all discrepancies or deficiencies are resolved with urgency.

• Coordinated and completed exhaustive review of all third party vendor requests to ensure documents provided are in compliance with lender and investor guidelines. Mortgage Loan Processor III, U.S. Bank Home Mortgage Dec 2019 — Oct 2020

• Regulated a very high-volume of VA, Jumbo, FHA and Conventional purchase and refinance transactions from application through final underwriting approval, ensuring completeness and accuracy.

• Routinely closed twenty or more loans while maintaining exceptional compliance standards in a fast-paced environment.

• Maintained daily pipeline reports and provided feedback to senior management on any and all issues resulting in delay of closing.

Senior Loan Processor, Patch of Land Lending Sep 2018 — Dec 2019

• Effectively managed a pipeline of hard money loans for private real estate investors, while maintaining company turn-times of 10-14 day application to funding standards, for fix and flip properties.

• Researched and completed comprehensive evaluation of entity documents, construction budgets, appraisal reports with after renovation values, title documents, insurance binders and back-round checks.

• Point of contact for all third party vendors and worked closely with numerous internal departments such as sales, finance, property valuation, underwriting and senior management to ensure loans move from sales to closing as quickly and efficiently as possible.

Processor-Home Loan Specialist I I, PennyMac Loan Servicing Jul 2016 — Sep 2018

• Managed a pipeline of 30-60 refinance loans, closing sixty percent of pipeline each month, in a very busy work place environment

• Verified eligibility of each loan through the automated underwriting systems (AUS) and collected documentation required to move loans efficiently to closing.

• Resolved routine title and appraisal issues.

Individual & Small Group Customer Service, Anthem Blue Cross Nov 2015 — Jul 2016

• Analyzed customer inquiries to provide solutions for medical, pharmacy and billing discrepancies.

• Identified, documented and submitted detailed applications with recommendation of solution for grievance or appeals for medical procedures or requests.

Team Lead, One Call Care Managment Oct 2009 — Oct 2015

• Empowered a specialized team of eight or more agents through daily challenges attributed with the acquisition of new business while maintaining monthly quality, production and discipline reports for all associates.

• Facilitated weekly staff meetings to establish plan of action, prepare for expected challenges, and discuss and resolve any outstanding issues.

• Coached, developed and mentored each team member to successfully maintain day to day operations of scheduling diagnostic procedures for workers compensation patients, while maintaining exceptional customer service.

EDUCATION

Royal High School Sep 1995 — Jun 1999

Diploma Simi Valley

Moorpark Community College Jan 2009 — Jan 2011

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