Latifa A. Bradley

**** *** ******** **. ******* Park, GA 30349●ad00ze@r.postjobfree.com● 470-***-****

Summary:

Reliable and detail-oriented professional with over ten years’ experience in customer service. Strengths include Microsoft Office proficiency, excellent communication skills, detail oriented. Possesses strong interpersonal skills and the ability to learn, apply, and teach new service methods and processes.

Experience:

Aarons, LLC 2022--Present

Accounts Manager Atlanta, GA

Manages accounts department by strategizing routes and calls

Setting and achieving daily, weekly and monthly revenue and renewal goals

Creating relationships with customers sharing the benefits of timely lease agreement renewal payments

Assist with merchandise returns

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Allied Universal 2021--Present

Security Supervisor Atlanta, GA

Supervise and oversee security functions

Train and schedule security personnel

Develop and implement preventative measures

against accidents, thefts and other risks

S.E. Wellness 2019 - 2021

Wellness Practitioner. Warrensville, OH

Facilitated Workshops

Administered Wellness services

Managed client accounts

People Places and Dreams 2020

CPS Bedford, OH

Conducted intake interviews

Managed a caseload of 6 clients

Transported clients to appointments

Data entry

Marriot CEC 2019

Sales and Service Manager Cleveland, OH

Inbound call management

Salesforce and Empower proficiency

Data Entry

S&P Data 2018-2019

Account Manager Cleveland, Ohio

Inbound commercial sales/customer care

Troubleshooting

Operations of various systems

Data Entry

CAS Home Health Care, Inc. 2013-2018

Intake Coordinator Philadelphia, PA

Client relations

Conducted interviews

Administrative assistance

Electronic organizing

JEVS Human Services 2010-2013

Training Specialist Philadelphia, PA

Administered, proctored and graded tests

Facilitated group lessons and review sessions

Created documents for study and exams

Credit Mediators Inc. (CMI) 2002-2010

Collector Upper Darby,PA

Locate and contact debtors to inquire of their payment status

Negotiate payoff deadlines or payment plans

Review and resolve discrepancies

Education:

OhioMHAS. 2020

Peer Specialist Certification. Beachwood,,OH

La Salle University. 2004

BA Philadelphia, PA

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