Westminster CA ***** -***- ***-**** -Email ad00za@r.postjobfree.com -Website ronwagner.net

Linkedin.Ron com/Wagner in/ronaldwagner

SKILLS

● Ticketing; Jira, Freshworks, Samanage, ITSM, Service Now

● Security; Sophos, Absolute, Cylance - Trello

● AD, Office365, Powershell, Scripting, GPO, Onboarding, Intune

● Zen, VMware, HyperV

● Dell, HP, Lenovo, Aruba, Sonicwall, Meraki, Copiers/Printers

● RDP, Bombgar, Connectwise, Solarwinds, PTRG, Dameware

● Win XP/10- 17+ yrs - Win Server 03/16 – 10+ yrs

EXPERIENCE

ADC Aerospace, IT Administrator

Feb 2023 - Present

● Monitoring and maintaining networks and servers.

● Upgrading, installing and configuring new hardware and software to meet company objectives.

● Implementing security protocols and procedures to prevent potential threats.

● Creating user accounts and performing access control.

● Performing diagnostic tests and debugging procedures to optimize computer systems.

● Documenting processes, as well as backing up and archiving data.

● Developing data retrieval and recovery procedures.

● Supervising and mentoring IT department employees, as well as providing IT support.

● Keeping up to date with advancements and best practices in IT administration.

Glidewell Dental, Senior IT Support Specialist

Aug 2021 - Feb 2023

● Works IT requests; provides Level 1 and 2 support in a timely manner.

● Assists IT Support staff with troubleshooting and incident resolution; acts as point of escalation for internal IT Support team. Trains IT Support staff. Supports P1 and P2 level incidents.Provides outstanding customer service and responsiveness to all end-users across all locations.

● Resolves Level 1 and 2 IT issues related to internally supported hardware and software within the first call.

● Worked with the following :SharePoint, Great Plains, Kwiktag, DL Plus, Kronos, Active Directory, Atlassian, and Exchange.

● Resolves or escalates complex issues received from IT Support Analysts. Acts as a resource to other team members in resolution of technical issues.

Orange Unified School District, Senior Technology Support Specialist January 2020 - Aug 2021

● Specialized technical support to site, assist with schools in the operation, maintenance and support of networks including computers, software, and peripherals. Deploying with Intune and azure.

● Computerized instruction. Oversees remote learning for four schools.

● Device deployment, network troubleshooting, supporting various remote learning platforms Google Meets, Microsoft Teams, Blackboard, Zoom etc.

● Three Time employee of the month.

Doorway Home Loans, Orange- IT Manager

Sept 2018 - Sept 2019

● Manage the WAN, LAN, SAN and EDI platforms, while looking for ways to grow networks in a cost-effective way to meet future IT needs.

● Responsible for developing network maintenance and growth plans, creating annual and project budgets and managing the IT staff.

● Continued System Administrator duties (see below). Doorway Home Loans, Orange- System Administrator

Jan 2017 - Sept 2018

● Ensure design of the system to allow all devices to work efficiently with minimal maintenance needed.

● Troubleshoot problems reported by users and analyze and isolate issues.

● Maintain network facilities and on individual machines, such as drivers and settings of personal computers as well as printers.

● Maintain integrity of the network, server deployment, and security.

● Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations.

● Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment, security updates and necessary patches. Saca Technologies, Anaheim- Senior Cloud Support Specialist July 2014 - Jan 2017

● Provide technical support for over 3000 users in Virtual and Local environments.

● Troubleshoot and resolve issues via phone and email for windows environments, printers, scanners and network issues.

● Respond to user tickets and resolve tickets in a quick and efficient manner. Demonstrated excellent customer service skills.

● Three-time employee of the month.

● On high profile teams for supporting specific platinum level support clients. Direct Travel, Aya Healthcare and Pursue Healthcare. Allied Digital, Carson- Service Desk Engineer II

July 2011 - July 2014

● Provide technical support for 3000+ users.

● Troubleshoot and resolve issues via phone and email for workstations, printers, scanners and network issues.

● Respond to user tickets and resolve tickets in a quick and efficient manner.

● Demonstrate excellent customer service skills

EDUCATION

CompTia Network+ Certified

CompTia Security+ Certified

MCITP - Server Administrator

MCTS - Windows 7, Configuration

AWARDS

Multiple employee of the month awards across several jobs (Doorway,Saca,OUSD)

Contact this candidate