Customer Service Communication Skills

Brittany Henry

*****************@******.*** / 254-***-**** / Nadine Drive, Killeen, Texas

Summary

Enthusiastic and task-oriented professional with 10+ years of experience in outstanding customer service across fast- paced environments. Proven track record effective time management, written and verbal communication skills. Proficient in managing schedules, handling correspondence, and performing clerical tasks. Demonstrated expertise in leveraging interpersonal communication skills to engage with large-scale customers. Skills

Experience

Team Leader/Bartender

Backporch Drafthouse • Killeen, Texas

07/2021 - Present

Liaise with clients and vendors by utilizing oral communication skills. Implement workplace safety procedures and deliver alcoholic beverage services by leveraging proficient knowledge of Texas State laws. Provide adequate inventory, operational equipment, and written/oral suggestions for facility improvements by performing daily inspections. Improve workplace efficiency and keep staff satisfied by gathering feedback from employees, owners and customers to make useful adjustments to company procedures. Deliver assistance for onboarding procedures as well as execute all laws and policies by deploying effective decision-making techniques. Ensure all state inspections have 100% pass rate by using problem-solving skills Run reports and prepare presentations on progress to management team Balance the cash registers, calculate the deposit to prepare it for the bank to retrieve and audit registers to establish a system of accountability

Administrative Assistant

Gatesville Independent School District • Gatesville, Texas 05/2012 - 08/2014

Greeted and proactively assisted visitors in a timely manner. Managed executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements. Provided ongoing administrative support to senior executives, driving organizational success through the management of daily operations. Composed and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication. Updated website by uploading links, photos, and information on the Gatesville ISD website to display recent information

Maintained strict confidentiality of all student/teacher information Laboratory Technician

Temple Dental Trails • Temple, Texas

02/2015 - 02/2018

Advised patients of schedule openings and charges to ensure a clear understanding. Educated patients on treatment options; adjusted plans as needed; explained practice policies and follow-up plans to all patients. Monitored quality Customer Satisfaction Client Relations Issue Resolution Team Leadership Microsoft Office Data entry

Project Delivery Training Management

control for specific instruments or methodology and prepared documents for pathologist review. Sent and reviewed reports; performed portions of method validation studies and participated in assurance monitors. Supported the mission and vision of Temple Dental Trails and its associated facilities to achieve its goals Provided excellent customer service to an average of 30 patients daily Education

Conroe High School Conroe, TX - 2009

Volunteer Service

Gatesville Boys and Girls Club 2014-2019

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