ANDREW

HILL

CUSTOMER SERVICE

ASSOCIATE

570-***-****

ad00xh@r.postjobfree.com

Lock Haven, Pennsylvania 17745

CONTACT

SKILLS

• Customer Service

• Exceptional Communicator

• Inbound and Outbound Calling

• Project Management

• Quality Assurance

• Correcting Discrepancies

• Amazon Alexa

• Safety Regulations

• Customer Relationship Management

• Presenting Solutions

• MS Office Proficiency

• Customer Service and Assistance

• Product Knowledge

• POS System Operations

• Complex Problem-Solving

• Closing Sales

• Inventory Control

• Refunds and Exchanges

• Problem Resolution

• Corrective Actions

• Refund Processing

Highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices. Customer-oriented professional promotes proven track record of successfully resolving customer complaints and inquiries with a focus on enhancing customer satisfaction. Excellent ability to quickly build rapport with customers and handle difficult customer service situations with ease. Skilled in navigating multiple computer systems, multitasking, and troubleshooting customer issues.

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem- solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team.

Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.

CAREER OBJECTIVE

Customer Service Associate

Autozone, Mill Hall, Pennsylvania

EXPERIENCE

March 2023 - Present

Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.

•

Displayed professionalism when dealing with difficult customers by remaining calm under pressure.

•

• Verbal Communication

• Safe Work Practices

• Selling Skills

• Process Transactions

• Fuel Logs

• Monetary Transactions

• Sales Report Generation

• Telephone Reception

• Station Preparation

• Speaking Clearly

Calm and Professional Under

Pressure

•

• Merchandise Orders and Exchanges

• Complex Product Knowledge

• Email Etiquette

• Surface Work

• Livechat Messaging

• Sales and Upselling

• POS Systems and Ordering Platforms

CDL Class A Driver

Lucas trucking company, Jersey Shore, Pennsylvania CDL Class A Driver

R&S Miller trucking company, Loganton, Pennsylvania Assisted customers with product selection, order entry, and payment processing.

•

Employed active listening techniques to understand customers' needs and

• provide appropriate solutions.

Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.

•

• Computed sale prices and totaled purchases with POS system or cash register. August 2022 - October 2022

Familiarity with DOT rules and regulations related to driver qualifications and

• licensing requirements.

Acquired skill in maneuvering large vehicles into tight spaces while maintaining safety standards.

•

• Proficiently utilized GPS navigation systems for route optimization and tracking. Demonstrated excellent communication skills when interacting with customers

• or dispatchers via radio or phone.

Consistently adhered to company policies regarding hours of service regulations.

•

Followed road safety regulations and traffic laws to prevent accidents and vehicle damage.

•

Inspected vehicles before trips to locate and eliminate potential mechanical

• problems.

• Maintained accurate records of cargo delivery logs and manifests. Showed expertise in pre-trip inspections to ensure safety compliance on the road.

•

Demonstrated ability to plan and manage routes efficiently, ensuring timely

• deliveries.

June 2022 - July 2022

Familiarity with DOT rules and regulations related to driver qualifications and licensing requirements.

•

Acquired skill in maneuvering large vehicles into tight spaces while maintaining safety standards.

•

• Proficiently utilized GPS navigation systems for route optimization and tracking. Demonstrated excellent communication skills when interacting with customers or dispatchers via radio or phone.

•

Consistently adhered to company policies regarding hours of service regulations.

•

Followed road safety regulations and traffic laws to prevent accidents and

• vehicle damage.

Inspected vehicles before trips to locate and eliminate potential mechanical problems.

•

• Maintained accurate records of cargo delivery logs and manifests. Shift Leader

Loves travel stop, Mifflinville, Pennsylvania

Correctional Officer

Columbia county prison, Bloomsburg, Pennsylvania

Showed expertise in pre-trip inspections to ensure safety compliance on the road.

•

Performed daily post-trip inspections according to company guidelines for

• preventive maintenance purposes.

Exhibited knowledge of federal, state, and local laws governing safe vehicle operation.

•

May 2014 - March 2017

• Trained new employees in job duties, safety procedures, and company policies.

• Managed store closing and opening procedures to ensure safety and security.

• Assisted customers with inquiries, orders and complaints in a timely manner. Held team members accountable during shift by effectively coaching to improve performance.

•

Provided excellent customer service and developed strong relationships with

• customers.

Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.

•

Maintained clean and secure operating environment, driving safety and well- being of employees on shift.

•

• Prepared end-of-shift reports for management review and approval. Managed inventory levels and minimized loss, following company systems and guidelines.

•

• Worked cooperatively with teams to accomplish business goals and objectives. Supervised food production and preparation, promoting consistency with

• established recipes and procedures.

November 2016 - February 2017

Demonstrated ability to handle difficult inmates in a professional and effective manner.

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Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.

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Developed excellent communication skills to de-escalate potentially volatile

• situations.

Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities.

•

Responded quickly to disturbances utilizing appropriate force when necessary in accordance with departmental guidelines.

•

Utilized sound judgment and decision making skills when dealing with inmates,

• staff and visitors.

• Administered daily counts of inmates and documented for recordkeeping. Enforced institutional rules through verbal warnings, written reports or physical intervention as needed.

•

References available upon request

REFERENCES

Served in the armed forces for 16 years, also served over seas. Willing to learn new and exciting trades.

ADDITIONAL INFORMATION

Contact this candidate