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Human Resources Customer Service

Location:
El Paso, TX
Posted:
November 10, 2023

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Resume:

AMADA PATRICIA MATAMOROS LERMA

(915-***-**-** EMAIL ad00xg@r.postjobfree.com

SKILLS

Human resources; management and solution of labor issues, event organization, promotion, customer service and sales, accounting, multi task.

English 75 % Microsoft office, internet. WAVE, QB

EXPERIENCE

From Jan 2022 to Now

DENISE INCOME TAX

Accounting Assistant- Tax preparator (2 seasons)

From Nov 2020 – to June 2023

KCN LOGISTICS LLC

Accounting Assistant

From May 2019 – to Oct 2020

MALLORY METAL PRODUCTS

Floor Supervisor

• Data entry; input start time and finish time on ProfitFab (manufacturing management software) for each operation on the manufacturing process.

• Verify or change quantities and step process sequence. Review that Route sheets are properly filled up and signed off.

• Review that the sequence steps of the process established on the Route sheets are correct for the product being produced.

• Look for obsolete programs in the Laser/Punching & Bending machines, have them be corrected when necessary.

• Verify that the documents on the Route sheets are according to the current revision level and customer requirements.

• Report to Management if the operators are not following the internal procedures or good practices to meet customer expectations.

• Report to Management any unsafe condition on the manufacturing process, machines or personnel.

• Assist in the proper follow up of ISO 9001:2015 (i.e. CPARs, Calibration of tools, Training, Maintenance books, etc.)

• Provide supplies to manufacturing personnel to permanently identify scrapped material until physically rendered unusable

• Promote opportunities for improvement

• Update material inventories

• File and other secretarial activities

From September 1999 - February 2019

INSTITUTO MUNICIPAL DE INVESTIGACIÓN Y PLANEACIÓN (IMIP) GOBIERNO CIUDAD JUÁREZ

General Administrative Coordinator

2

Main Administrative Functions

• Review, authorize and present the financial statements to the Director

• Prepare the annual Operational Program

• Monitor the current expenditure budget of the Institute

• Attend the various accounting and administrative audits

• Authorize the payment of suppliers, travel expenses, payroll and major purchases

• Manage resources and make budgets in calls of various institutions for the preparation of studies and projects

• Prepare and review contracts for the provision of professional services

• Give induction courses to new employees and get technical training programs for employees

• Responsible for the receipt of furniture, equipment and building and processes of their removal from the Municipal Comptroller (destruction, sale, donations, etc.).

• Implement administrative policies.

• Responsible for the delivery-reception in changes of Municipal administration

• Control of external loan of boardrooms and supervision of events

• Organize events for employees and tasks of institutional promotion and public relations. September 1998 - August 1999

HOTEL RADISSON CASA GRANDE CD JUAREZ

Commercial manager

• Sales of rooms and lounges to companies

• Quotes for events in the hotel lounges and restaurants.

• Promotion of the hotel in different cities of the country.

• Attention and supervision of assemblies in events, congresses and conventions.

• Organization of social events and public relations.

• Customer and visitor service

• Supervision of sellers

• Presentation of goals to the Board of Directors

August 1998 – June 1999

UNIVERSIDAD AUTONOMA DE CIUDAD JUÁREZ

Teacher in Tourism Subjects:

• Congresses and conventions

• Tourist Transportation

• Public relations

January 1996 - August 1998

DIRECCION DE FOMENTO ECONOMICO EN GOBIERNO ESTADO DE CHIHUAHUA Head of the Tourism Office of Ciudad Juárez

• Tourism promotion of Mexico, State of Chihuahua, mainly Ciudad Juarez nationally and internationally

• Promotion and organization of social, cultural, sports, commercial events, etc.

• Collection of groups and conventions

• Customer and visitor service

• Responsible for promotion and advertising

• Design of promotional material

• Management of promotional resources with hoteliers, restaurants, bars and travel agencies

• Organization of familiarization trips and other events among tourism service providers 3

December 1992 - December 1995

DIRECCION DE FOMENTO ECONOMICO EN GOBIERNO ESTADO DE CHIHUAHUA Head of Division Micro business Advisory

• Creation and formalization of micro-industries

• Registration of Social Security Government, IRS and other legal permits

• Process of diverse diligences for minor taxpayers

• Attention to microentrepreneurs filling different formats

• Support for tax returns

• Accounting training

• Promotion and dissemination of the program in various industrial, commercial and service forums.

October 1991 - December 1992

SISTEMAS INTERNACIONALES DE COMERCIO

Accounting Department

• Payroll, banks and accounts payable

January 1991 - October 1991

HOTEL STOUFFER PRESIDENT / INTERCONTINENTAL CANCUN Guest Services / Public Relations

• Attention to guests in reservations of restaurants, tours, cars, etc. August 1988 - January 1991

GOMAR Y ASOCIADOS, S.C.

Administrative Assistant and Account Executive

• Sales of insurance and bonds

• Secretarial activities

EDUCATION

Bachelor Instituto Tecnológico de Ciudad Juárez

Business Administration (hotels and restaurants)

1986 – 1990

Maester’s degree: Universidad Autónoma de Ciudad Juárez Administration

1997 – 2001

PERSONAL AND LABOR REFERENCES

Lic. Denise A. Mota/ Denise’s Income Tax, 6740 Doniphan Dr. 915-***-**** Ing. Carolina Reyes/ Mallory Metal products, Santa Teresa 915-***-**-** 575-***-**-** Ing. Osvaldo Bernal/Leony Wiring System Inc 919-***-**** Ing. Rubén Salcido / Instituto Mpal. de Investigación y Planeación IMIP 52-656-***-**-** Mrs. Graciela Fernandez / St Raphael Catholic School 915-***-**-** Lic. Alejandra Mendoza/ El Paso Comunity Collage / 915-***-**-**



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