Clinical Staff Human Resources

IVANIA LOPEZ

(T): 239-***-**** (E): **********@*****.***

PROFESSIONAL SUMMARY

Solid, professional, and versatile healthcare and administrative manager with 10+ years experience in overseeing fast paced and high volume office operations while executing time sensitive projects, managing physician and clinical team, and providing high quality patient services. Analytical and detailed oriented with proven abilities in management, staff training, career development and team building. Driven by creating positive team cohesiveness and collaborations.

SKILLS

Solid and longstanding history in healthcare management

Patient Intake Coordination

Budget Management

Clinical Staff Management

Proficient in multitasking and working under time sensitive deadlines

Communication and problem solving expert

Provides high level of quality service to patients and support to clinical staff

History of leadership and career development recognition

HIPPA and medical terminology expert

Skilled in Microsoft programs, Allscrips, EPIC and HealthStream

Bilingual: Fluent in both English and Spanish

WORK HISTORY

Intake Manager, 08/2021 - current

Stepping Stone Kids Therapy – Naples, FL

Intake manager for 7 pediatric practice locations providing ABA, SLP, and OT services throughout SWFL

Ensure patient insurance criteria for services are met and covered prior to scheduled services

Work with families, providers, regulatory and community agencies throughout SWFL to provide quality care for children

Handle all administrative function pertinent to the position, including processing intake information of patients, receiving patient referrals and insurance

Develop and implement cost-effective and efficient internal operations system to handle high patient volume

Liaison and advocate for patient care

Practice Manager, 10/2010 – 08/2021

Kids Medical Services – Naples, FL

Managed the day-to-day operations for pediatric medical group of 15 providers and 13 clinical staff

Handled financial, human resources, payroll, audit and compliance tasks

Coordinated with pediatricians and local hospitalists on services rendered and urgent matters

Acted as a liaison between insurance providers, patients, and other internal members

Developed and implemented office policies and procedures

Supervised front desk duties such as answering phones, appointment setting, referral coordination and billing

Responsible for budget management and inventory of medical and general office supplies

Coordinated and directed clinical trainings including EHR/EMR (All scripts)

Processed patient authorizations and approvals

Executive Assistant, 12/06 – 10/09

The Wireless Corp – Naples, FL

Provided administrative assistance duties that entailed responding to e-mails, drafting memos, preparing communications on the executive’s behalf

Maintained comprehensive and accurate weekly and monthly accounting records

Weekly bookkeeping and accounting duties

Organized meetings and managed employee schedules, answered phone calls in polite a professional manner

Responsible for welcoming visitors and identifying the purpose of their visit before directing to appropriate department

Recruiting Supervisor, 10/04 – 09/06

Kelly Services, Miami FL

Responsible for the coordination and management of employee training sessions

Collaborated with hiring team on qualifications and requisites for open positions

Recruited job seekers with relevant education and background experience

Answered applicant position inquiries such as duties, salary, benefits, and schedule

Conducted and analyzed surveys of applicants and hiring managers to choose efficient recruiting and hiring methods, holding preliminary interviews on the phone or in-person

EDUCATION

BS: Business Administration – Expected in March 2024

Western Governors University – Salt Lake City, UT

REFERENCES UPON REQUEST

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