Lead Housekeeper Business Performance

SKILLS

EXPERIENCE

Chipo Mwatselele

LEAD HOUSEKEEPER

414-***-**** ad00w1@r.postjobfree.com Greendale, WI 53129 Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to di ferent processes and drive company objectives. Resourceful and results-driven with a passion for growth and e ciency to meet company needs and increase service value.

• Department Coordination • Employee Evaluation

• Sta f Training • Chemical Cleaners

• Proper Equipment Usage • Hazardous Chemicals

• Customer Relationship Management • Enforcing Safety Protocols

• Company Quality Standards • Cleaning and Sanitation LEAD HOUSEKEEPER

Crothall Healthcare

Milwaukee, WI

February 2023 - Present

Fostered an environment that encouraged teamwork amongst sta f members while promoting respect for individual di ferences.

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• Ensured compliance with health codes, safety regulations, and hospitality industry standards. Implemented innovative methods for improving operational e ciency while maintaining high standards of cleanliness.

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• Utilized e fective communication skills to collaborate with other departments for successful event planning. Maintained a high level of cleanliness in all areas by conducting regular inspections and addressing any issues promptly.

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LEAD ENVIRONMENTAL SERVICES HOUSEKEEPER

Xanitos

Milwaukee, WI

February 2014 - February 2023

• Monitored the performance of housekeeping sta f members to ensure they meet departmental goals. Demonstrated strong communication and interpersonal skills while interacting with customers, management, and coworkers.

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• Resolved customer complaints in a timely manner while adhering to company policy guidelines. Ensured proper cleaning techniques were used by housekeeping sta f to maintain a safe environment for all occupants of the facility.

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• Identi ed areas needing improvement in order to increase e ciency within the department. CNA

Harbour Village Assisted Living

Greendale, WI

April 2003 - March 2009

EDUCATION

CERTIFICATIONS

Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.

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• Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.

• Completed daily documentation and charts regarding patient care and input reports into practice databases.

• Prepared residents for meals and assisted with feeding.

• Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.

• Utilized PPE appropriately and followed patient safety and infection control guidelines.

• Measured patient vital signs, recording body temperature, blood pressure, and heart rate.

• Followed HIPAA regulations to maintain con dentiality of sensitive medical and personal information.

• Helped maintain a positive environment by providing encouragement and support to residents.

• Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices. HIGH SCHOOL DIPLOMA

Magunje High School, Zimbabwe

Dec 1990

• Home Health Aide, Home Care Alliance, 1997 Certi ed Nurse Aide, Department Of Health Service, 2000

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