Customer Service High School

*** ***** ***** **** * DOUGLASVILLE, GA. *****

PHONE 678-***-****

ad00vt@r.postjobfree.com

FRANETTA JOHNSON

OBJECTIVE: To obtain a position in a stable work environment that will allow me to utilize and enhance my extensive skills, develop new skills and allow room for growth. EDUCATION: 2001 SOUTH COBB HIGH SCHOOL AUSTELL, GA

(HIGH SCHOOL DIPLOMA)

2002 ATLANTA TECHNICAL COLLEGE ATLANTA, GA

(BUSINESS MANAGEMENT)

2010 MEDTECH INSTITUTE MORROW, GA

(MEDICAL BILLING/CODING)

PROFESSIONAL EXPERIENCE:

UNITED STATES POSTAL SERVICES

(RURAL CARRIER) 11/2022 – PRESENT DOUGLASVILLE, GA Job includes delivering mail, packages, and parcels to customers in rural areas outside urban zones. PARK N FLY PLUS 02/2014 – 11/2022 COLLEGE PARK, GA

(ASSISTANT MANAGER)

Responsible for assisting the Lot Manager in directing operations including budget & customer service; Responsible for providing assistance with overall direction, coordination, and evaluation of all lot employees including scheduling, safety, training, development, & employee relations. PARK N FLY PLUS COLLEGE PARK, GA

(HEAD KEYROOM ASSOCIATE) 06/2013 - PRESENT

Maintain and track customer’s keys in a secure area and coordinate valet activities. Ensure that the key tags are properly completed on each vehicle and designated key space for tracking purposes. Maintain the proper flow of traffic through the valet working area. Use strong, clear and concise communication skills when interacting with the greeters and valets either in person or when using the two-way radio monitoring the valets and self park customers Instruct valets, via two way/in person, to provide service in particular areas of the facility, and dispatch as needed. Act as “Manager on Duty” as needed. PARK N FLY PLUS COLLEGE PARK, GA

(VALET SUPERVISOR) 02/2012 – 06/2013

Oversee the valet attendants and other staff that performs valet services, coordinates work schedules collecting and submitting timesheets, conducts luggage distribution training valet attendants and provides exquisite customer service.

CHARACTER SUMMARY

I am a dependable, versatile, sufficient individual. I work well with others as well as alone. I can handle multiple tasks and I work well under pressure when deadlines are required. REFENCES AVAILABLE UPON REQUEST

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