Customer Service Representative
Resume:
ADEDOKUN, MARY TAIWO
Contact Address: ** **** ******, ***** ***** I 106104, Lekki, Lagos
Phone No: +234**********
E-mail: ad00ui@r.postjobfree.com
CAREER OBJECTIVE
My career objective is to continuously develop and enhance my skills and knowledge, while leveraging my experiences to contribute to the success of the organization. I am eager to take on new challenges, learn from them, and use my creativity and problem-solving abilities to deliver results that meet or exceed expectations. I strive to work collaboratively with others and make a positive impact on the company's culture and overall performance
competencies/skills
Microsoft Word Microsoft Excel PowerPoint Graphics Designing Customer Service Client Engagement Interpersonal relationship Communication Management Time management Organization Attention to detail Multitasking Problem-solving
EXPERIENCE
Prince Ebeano & co, Lagos Nigeria
Customer Service/ Sales representative 01/21 - present
Achievements/Task
Assist customers in making informed decisions on product purchase
Respond to customer complaints and resolve any issues in a timely and professional manner
Provide administrative support to the management team, including data entry and report generation on procured products
Assist with maintaining a clean and organized shelf environment
Customer Service Representative 01/2021 - 09/2021
Trenova Limited (Lagos)
Achievements/Task
Selling and Marketing membership services and digital products to customers.
Helped in increasing enrolment and generating revenue for about 11 private schools quarterly by introducing the School owners to the Trenova School Support Centre.
Improved customer satisfaction by 12% in 4months.
Attained weekly, monthly and quarterly target on calls, leads generation and sales.
Proper documentation on calls, sales and database of customers.
Farm Assistant Supervisor
Ministry of Agriculture, Osogbo (National Youth Service Corps) 08/2019–06/2020
Achievements/Tasks
Assisted in the planting and transplanting of about 500 tomato plant and seedling. Achieved 98% growth rate on the crops and increased profit margin by 30%.
Maintained and monitored the yield of crops in quality and quantity from planting till harvest stage.
Assisted in the management of sales and marketing of crops and farm products like crop harvest and livestock.
Managed planting budget and kept records of farm transactions using Microsoft word and excel.
Demonstrated time management strength amongst team member and it enabled an effective and efficient work output.
LEADERSHIP/VOLUNTEER EXPERIENCE
Church Admin Officer
RCCG Throne of Grace zone
Computs and remit monthly financial report of the zone on the church portal.
Organizes all church activities: Service rosters, financial engagements and purchases.
Keeps and update church members profiles, attendance and first-timers on excel.
Helps in creating fliers to invite people to church programs.
Director of Finance and Academic
Environmental Protection and sanitation (CDS group)
Kept financial records of the CDS group.
Assisted in organizing and scheduling group lectures and events; assign members to take lectures on topics pertaining to the environment.
Joins other group members to enlighten the market community and schools about the recent happenings in the environment.
Assistant Admin/Logistic Coordinator
Prof. Peter Adebola Intervarsity Debate (PAID)
Assisted in leading a 7-man committee that organized the debate.
Ensured the venue and all facilities were in place prior to the debate.
Kept in touch with all the Universities participating in the debates to ensure their comfortability.
EDUCATIONAL HISTORY
Federal University of Agriculture Abeokuta, Ogun State. 2014-2019 Agricultural Economics and Farm Management B.Agric.
Senior Secondary School
Federal Government Girls College Ipetumodu, Osun State. 2005-2011
Primary Education
Olatundun Nursery and Primary School, Ibadan,Oyo State. 1999-2005
REFEREE
Emmanuel Uchenna, Ndupu
Prince Ebeano & Co(Procurement Officer)
ad00ui@r.postjobfree.com
John Olamilekan, Okunnowo
OLAD Farms (Agriculturist)
ad00ui@r.postjobfree.com
Taiwo Adodo
Softcode International Limited(Software Consultant)
ad00ui@r.postjobfree.com
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