Customer Service Payment Processing

Vickie Morrow

706-***-**** ***********@*****.*** Madison, GA 30650

SUMMARY

Enthusiastic retail professional with 25 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

SKILLS

Store opening and closing

Payment processing

Opening and closing procedures

Able to lift 25 pounds

Training and coaching

Equipment troubleshooting

Verbal/written communication

Punctuality

Money Transfer Systems

Customer relations

Employee engagement and motivation

Cash drawer balancing

Scanner operations

Training and mentoring

Credit and cash transactions

Returns and exchanges

Cash register operation

Customer assistance

Coin counting

Product recommendations

Issue resolution

ID verification

Cash management

EXPERIENCE

Head Cashier, Lowes Home Improvment, January 2021-Current

Madison, GA

Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.

Trained new team members in cash register operation, stock procedures and customer service.

Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

Assisted with purchases, locating items and signing up for rewards programs.

Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.

Inspected checkout areas to direct team members in cleaning, trash removal and other actions to restore professional appearances.

Helped customers find specific products, answered questions and offered product advice.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.

Kept check-out areas clean, organized, and well-stocked to maintain attractive store.

Assistant Manager, Dollar General, June 2020-January 2021

Greensboro, GA

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Managed personnel scheduling, facilitating adequate coverage to meet demand.

Enforced company policies and procedures to strengthen operational standards across departments.

Delegated daily tasks to team members to optimize group productivity.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Supported sales management initiatives to optimize business development.

Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Directed and led employees, supervising activities to drive productivity and efficiency.

Completed inventory audits to identify losses and project demand.

Oversaw team development according to industry service standards to further customer loyalty.

Merchandiser, Driveline Retail, March 2019-June 2020

Greensboro, GA

Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

Updated seasonal displays such as windows and mannequins to highlight current product lines.

Assisted in gathering and moving materials and equipment for assigned displays.

Provided feedback on competitor activity, policies and best practices to streamline internal operating model.

Merchandiser, Premium Retail Services Inc, October 2018-March 2019

Madison, GA

Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

Updated seasonal displays such as windows and mannequins to highlight current product lines.

Arranged items in favorable positions and areas of store to attract customers and optimize sales.

Provided feedback on competitor activity, policies and best practices to streamline internal operating model.

Department Manager, Walmart, March 1997-March 2018

Madison, GA

Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.

Followed all safety protocols and company processes and procedures.

Utilized excellent math skills to maintain accurate inventory levels.

Worked closely with sales associates to complete tasks.

Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Delegated work to staff, setting priorities and goals.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cross-trained in every store role to maximize operational knowledge.

Oversaw efficient receiving and inventory management to keep stock within optimal levels.

Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

EDUCATION AND TRAINING

High School Diploma

Morgan County High School, Madison GA June 1995

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