JENNIFER B. HIGGINBOTHAM

Kansas City, MO

678-***-****• ad00u8@r.postjobfree.com

Strategic Business Leader & Operations Expert

Goal-driven senior executive leader with 20 years of operational experience, who demonstrates exceptional business acumen and a proven record of managing enterprise programs, as well as motivating, mobilizing, and growing employees in public and private companies to meet strategic imperatives that exceed leadership and shareholder expectations.

CORE COMPETENCIES

Project Management

Business Process Improvement/Redesign (BPI/BPR)

Quality/Lean Six Sigma

Agile Project Management

Organizational Change Management

Transformation Life Cycle Fundamentals

Enterprise Strategic Planning

Leadership Development

Performance Management (OKRs/KPIs)

Proposal Development & Content Management

Training Curriculum Development

Workforce Planning/Force Management

Process Value Modeling

Group Facilitation

Customer Journey Mapping

EXPERIENCE

ELLKAY, LLC Elmwood Park, NJ

Vice President, Client Operations October 2020-Present

Responsible for managing combined P&L of $20M across multiple lines of business for all Operations teams (~300 associates)

Developed and implemented new service model, increasing implementation revenue by 54% in 2021 ($13M to $20M)

Grew pipeline 330% ($3M to $10M) over 18 months for Oracle Cerner pipeline

Established a Program Management Office and performance metrics, yielding 10% increase in realized revenue in the first year

Implemented enterprise-wide software platform, optimizing workflow for >600 users, increasing efficiencies by 35%

Deployed enterprise-wide implementation model for >300 project managers and client base representing >$70M in revenue

Cerner Corporation Kansas City, MO

Director – Interoperability Implementations January 2018-October 2020

Managed the Cerner Health Information Exchange solution strategy and performance, realizing >$133M in revenue in FY2018

Deployed the Joint Health Information Exchange solution for the $16B Veterans Affairs Administration and Department of Defense Electronic Health Record Modernization programs

Implemented ITIL service management practices, realizing a 20% reduction in backlog in the initial month following the rollout

Developed and deployed comprehensive curriculum for Interop Strategy team professional development

Director – Value Creation Office October 2016-January 2018

Redesigned third party contract management processes, realizing over $4M in savings year over year

Drove a 15% reduction in # of quoted hours for Consulting staff on new EHR implementations

Developed a process allowing for rapid data migrations for Cerner’s two largest clients (>$160M annual revenue)

Secured funding for Cerner’s largest initiative, Seamless Exchange (120 net new positions and 22 disparate development teams)

Chief of Staff to Chief People Officer during the enterprise-wide implementation of Workday for 25,000 associates worldwide

Director – Services Management June 2014-October 2016

Led IT and cross-functional teams in execution of the Business Services Management Transformation initiative

Led implementation strategy and successful execution of efforts to establish a service-centric IT business model

Jennifer B. Higginbotham, Strategic Business Leader & Operations Expert – Page 2

First Data USA Atlanta, GA

Director – Process Excellence, Business Transformation Office July 2012-April 2014

Led the Operating Effectiveness Review program with geographically dispersed project teams and >500 associates, identifying >$3M in savings

Facilitated event series with 100+ executive leaders, identifying revenue-generating activities and cost-saving measures to yield $40M in EBITA growth

Designed and implemented an automated repository solution for Telecheck, Inc. (TSI) and Telecheck Recovery Solutions (TRS) organizations to resolve >1M consumer dispute cases, representing > $40M in transactions

Assessed and redesigned end-to-end operational processes supporting >400M transactions per week

BOOZ ALLEN HAMILTON McLean, Virginia

Associate – Lean Six Sigma Black Belt, Organizational Change Management January 2008-July 2012

Led the organizational assessment of Army command with 400-unit commanders and Army personnel

Oversaw the organizational design of the Warrior Transition Command, a MEDCOM subordinate command responsible for the clinical rehabilitation and social reintegration of 12,000+ Wounded, Ill and Injured US Army servicemembers

Led strategic planning initiatives and execution of LSS projects resulting in more than $14M cost savings; trained 300+ individuals within Army G-1

OTHER LEADERSHIP POSITIONS HELD

THE HOME DEPOT, INC. – International Headquarters Atlanta, Georgia

Manager Strategic Projects – Merchandising Support & Services June 2007-January 2008

Manager Operational Process – In-Store Services September 2006-June 2007

Six Sigma Black Belt – Project Manager April 2006-September 2006

Internal Audit Leadership Team June 2004-April 2006

EDUCATION

WASHINGTON STATE UNIVERSITY, College of Business Pullman, Washington

Master of Business Administration

UNIVERSITY OF GEORGIA, Terry College of Business Athens, Georgia

Bachelor of Business Administration – Marketing

UNIVERSITY OF MISSOURI – KANSAS CITY Kansas City, Missouri

Healthcare Leadership Certificate

CERTIFICATIONS & AFFILIATIONS

Project Management Professional (PMP)

Six Sigma Black Belt Certification (SSBB)

Lean Practitioner Certification

Avila University Healthcare Advisory Board Member

Project Management Institute member

Veterans Affairs volunteer

Habitat for Humanity volunteer

Girls on the Run volunteer

National Association of Professional Women

Kansas City Young Professionals Networking Society member

Social Heart Organization volunteer and donor

Kansas City Pet Project volunteer and donor

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