Customer Service Agent
Resume:
JAMIE
KINKADE
CUSTOMER SERVICE
REPRESENTATIVE
***************@*****.***
Hot Springs, Arkansas 71913
CONTACT
SKILLS
• Inbound Customer Service
• Call Volume Analysis
• Order Placement
• Delivery Tracking
• Sales and Upselling
Calm and Professional Under
Pressure
•
Innovative customer service agent with a proven track record in managing workload independently. Developed strong customer relationships and loyalty through effective communication. Demonstrated expertise in order placement, delivery tracking, and sales. Maintained knowledge of company products to provide helpful suggestions and recommendations. Cultivated trust by understanding unique customer needs and resolving them efficiently. Exceptional organizational skills and ability to remain calm and professional under pressure.
PROFESSIONAL SUMMARY
Customer Service Agent Logistics
Teleperformance, Remote
Events Team Member
Bathfitter of Arkansas, Hot Springs, Arkansas
EXPERIENCE
April 2021 - November 2023
Managed workload independently with minimal supervision from team lead or manager.
•
Developed strong customer relationships and loyalty through effective communication.
•
Maintained knowledge of company products to provide helpful suggestions and
• recommendations to customers.
Built trust by understanding the unique needs of customers and resolving those needs effectively and efficiently.
•
Complied with corporate and regulatory policies regarding information confidentiality and privacy.
•
April 2017 - March 2021
Monitored progress of events against plan to ensure success was achieved on
• time and within budget
Demonstrated exceptional organizational skills by creating clear task lists and delegating responsibilities accordingly.
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Maintained strong relationships with vendors, sponsors and stakeholders to ensure high quality services.
•
Created a culture of continuous improvement by suggesting new ideas or approaches that would improve operational efficiency or effectiveness of services provided.
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• Provided excellent customer service to attendees. Independent Contractor/Healthcare
Concentrix, Remote
Customer Service/ Sales/ Cosmetics & Home Dept.
Dilliards, North Little Rock/Hot Springs, Arkansas April 2016 - April 2017
Advised clients on best practices related to their products or services while providing exceptional customer service.
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Provided technical support to clients via phone and email, displaying excellent communication skills.
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• Applied software knowledge to efficiently work with client data.
• Cultivated and maintained effective working relationships with clients. Provided excellent customer service through prompt response time and follow up communications.
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April 2010 - March 2016
Demonstrated excellent communication and interpersonal skills while
• interacting with customers on the phone, via email, and in person. Built positive relationships with customers through proactive follow-up after each interaction.
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• Maximized customer loyalty through providing high quality service experiences. Participated in weekly meetings with managers to discuss performance goals
• and objectives.
• Answered customers' questions about products, prices and credit terms. Associate in Arts (A.A.) in Fashion and Interior Design Stephens College, Columbia, MO, US
Marketing, Business Management and Success
Ongoing Seminars, Remote
EDUCATION
CERTIFICATIONS
• Fundamentals of Design
Contact this candidate