Jerister Ziamah, CSM PMP

240-***-**** ad00tu@r.postjobfree.com Commercial Point, OH LinkedIn

CAREER SUMMARY

Dedicated Senior Scrum Master with 8 years of proven experience and a strong aptitude for problem-solving, organization, and effective decision-making. Natural leader proficient in orchestrating high-paced projects involving both co-located and distributed teams, leveraging agile methodologies to drive successful business initiatives. Skilled in motivating, and guiding leadership and Scrum teams across diverse locations, with hands-on experience at implementing the Scaled Agile Framework (SAFe) in various organizational contexts. Known for fostering a culture of collaboration, transparency, and continuous improvement, I excel in removing impediments and driving teams toward successful sprint and project outcomes.

CORE COMPETENCIES/SKILLS

Scrum Methodologies Agile Frameworks (Scrum, Kanban) Project Management Agile Transformation Process Improvement Conflict Resolution Stakeholder Engagement Risk Mitigation

Leadership Sprint Planning & Execution Scaled Agile (SAFe) Backlog Management Team Facilitation Cross-functional Collaboration Software Development Life Cycle Process Improvement

Exceptional interpersonal, organizational, reasoning and great communication skills.

Technical Core: Azure DevOps, Jira, Confluence, Miro, Rally, MS Office, Version 01, SharePoint.

WORK EXPERIENCE

Senior Scrum Master (Coach) Jan 2023 – Present

Project: Healthcare Marketing Research Employer: Humana, KY

Led the establishment of a new agile marketing team supporting two critical marketing journeys, LSC and E&O, effectively aligning team goals with organizational objectives.

Accelerated the team’s agile transformation, facilitating the rapid adoption of agile principles among team members within the initial three months, resulting in improved efficiency and productivity.

Developed a team working agreement to define clear expectations, providing a dynamic framework for team processes that adapted to changing team needs and organizational requirements.

Mentored team members using diverse techniques, including feature filtering, retrospective-driven improvements, and fostering a collaborative and inclusive environment, resulting in continuous growth and performance enhancement.

Led collaborative planning sessions with leaders from the LSC and E&O journeys at the beginning of each Program Increment (PI) to align work commitments and optimize team resources.

Championed transparency and feedback mechanisms within the team and across journey teams, maintaining updated work status and conducting demos of completed work, while proactively managing dependencies and escalating risks.

Senior Scrum Master Cognizant Jun 2020 – Dec 2022

Project 1: Health Insurance Elevance Health, IN Jul 2021 – Dec 2022

Project 2: Health Insurance Premera Blue Cross, WA Jun 2020 – Jul 2021

Led two development teams in delivering a Premera Blue Cross HMO system, on time, and within quality standards, attracting 23,900 customers in its first year.

Managed and mentored teams to develop a Claims Reopen product at Elevance Health, automating the reopening of failed insurance claims with error message ticket creation.

Coordinated cross-functional collaboration between onshore and offshore team members, proactively resolving inter-team impediments, dependencies, and risks to achieve sprint goals.

Orchestrated essential scrum events and maintained transparency through work status updates, team demos, and program demos, facilitating stakeholder feedback and continuous improvement.

Aligned team efforts with organizational vision and goals, fostering a deep understanding of the team’s role in achieving objectives.

Created a collaborative and safe team environment, established clear expectations through a team working agreement, and conducted knowledge transfer workshops for new members, ensuring efficient operations and a culture of respect and collaboration.

Scrum Master Dec 2018 – Jun 2020

Project: Healthcare, Provider Employer: MedStar Health, Columbia, MD

Led two delivery teams in successfully upgrading the Heart Risk Calculator software, enabling remote monitoring and risk assessment for customers, ultimately improving heart health outcomes through agile delivery practices and effective collaboration.

Collaborated with Product Managers, Product Owners, and Developers to create, prioritize, and refine the product backlog, ensuring alignment with project goals and customer needs.

Orchestrated key Scrum events, including Daily Standup, Backlog Refinement, Sprint Planning, Sprint Review/Demo, and Sprint Retrospective, fostering team engagement and continuous improvement.

Actively collaborated with fellow Scrum Masters and Agile Coaches organization-wide to resolve impediments and escalate complex issues, promoting cross-team synergy and problem-solving.

Cultivated an empowering and energizing team environment, emphasizing ownership, accountability, and collaboration, contributing to high team morale and productivity.

Provided valuable training and mentoring to team members on optimizing Scrum processes for increased efficiency and waste reduction while enhancing internal and external communication.

Scrum Master Oct 2015 – Dec 2018

Project: Banking Security Employer Bank of America, Charlotte, NC

Led Credit Card security initiatives at Bank of America, overseeing secure data transfer from chip readers, managing incident responses, and driving password updates.

Motivated teams to consistently deliver high-quality software through improved internal and external communication, transparency, and the removal of impediments.

Successfully transitioned two development teams from a waterfall to an Agile methodology, enhancing efficiency and productivity.

Maintained and communicated metrics to stakeholders, offering clear insights into team progress and facilitating data-driven decision-making.

Proactively identified and mitigated project risks, ensuring timely and successful project completion.

Pioneered Agile best practices within the organization, protecting teams from distractions and promoting a focused approach to sprint goals while staying updated on emerging technologies and trends.

EDUCATION

Bachelor’s Degree Economics and Management (2012)

University of Yaoundé II, Cameroon

CERTIFICATIONS

Project Management Professional (PMP) Project Management Institute

Certified Scrum Master (CSM) Scrum Alliance

Oracle Certified Associate (OCA) Oracle University

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