Shirley Jackson

I’m driven to succeed...

Albuquerque, NM 87123

ad00rl@r.postjobfree.com

+1-505-***-****

Always seeking knowledge...hence my extensive resume. By design, I’ve always had multiple jobs at one time so to me it’s normal and recommended. I look at my way as learning experience gained, gives me a leg up so to speak.

I promise whatever I’ve learned, I will implement it in whatever I do! Willing to relocate to: Albuquerque, NM - Rio Rancho, NM Authorized to work in the US for any employer

Work Experience

BDR

Camping World - Albuquerque, NM

May 2022 to Present

Calling potential customers to notice them in for a look at their future RV. Shipt Shopper, instacart shopper

Shipt and instacart - Albuquerque, NM

October 2020 to Present

I shop for anyone using either one. I then deliver to them in a timely manner. It’s fun! Customer Service Representative

Superior Roofing of NM

December 2022 to January 2023

One person call center situation.

Sales Associate

Superior roofing

November 2022

Lead generator for work

Clean energy ambassador

SUNRUN SOLAR - Albuquerque, NM

October 2021 to May 2022

Lead generator in store providing customer service and offering information regarding solar solutions. Lead Generator

Dreamstyle Remodeling - Albuquerque, NM

August 2019 to June 2021

Attaining customers to have a design expert to assist in a cabinet makeover. Panera Bread Delivery

Panera Bread - Albuquerque, NM

May 2017 to January 2021

Delivery to residents and businesses in a timely manner. Assist with dining room as needed. Banquet Server

Hyatt regency - Albuquerque, NM

March 2017 to June 2020

Food and beverage service, room set up and breakdown. Side work required. Single intake/Data Entry

Aerotek

November 2017 to February 2018

Single Intake is a Prime Therapeutics system that automates the intake process and helps CRAs verify and route cases to the appropriate downstream system efficiently and quickly.

● CRAs handle all fax requests as well as any ePAs. Single Intake calls for two CRA roles: Sorter/Keyer and Researcher.

● A Sorter/Keyer touches the case from start to finish. Retention Specialist

CDIS/SSI Insure BCBS Agency

February 2017 to April 2017

• Provide excellent customer service to Blue Cross Blue Shield customers

• Extensive policy and procedure adherence combined with extensive certification testing once a year and data entry Weekly telecom staff meetings

• Answer a high volume of inbound phone calls

Funeral Service/Sales Counselor

Daniels Family Funeral Services

November 2016 to February 2017

• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts

• Calculate premiums and establish payment method

• Call current clients and new to deliver and explain information on products available, to analyze insurance program and suggest additions or changes, or to add to or identify their current needs Supervising Agent

American Income Life Insurance

September 2015 to November 2016

sales

• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts

• Calculate premiums and establish payment method

• Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries

• Confer with clients to obtain and provide information when claims are made on a policy Sales Agent

Garcia Automotive Group

May 2015 to July 2015

• Built a good rapport with all clients and referred them to the sales manager for sale deals

• Served as an active member of the promotional/ marketing team to attain a certain monthly sales goals

• Exhibited great knowledge of cars and their purchase and maintenance costs via various comparative presentations of different available car options in a certain price bracket Client Services Representative

Lockheed Martin Corp

February 2013 to December 2014

• Took inbound calls for providing service and product information

• Provided callers with information on promotions

• Resolved customers' technical issues over the phone

• Generated tickets for problems that cannot be resolved over the phone

• Made sales calls for soliciting business from new customers

• Up-sold services to existing customers. Maintained call logs Client Services Medical assistant

St Martins Hospitality Center

June 2010 to February 2013

• Assist with behavioral health department records pulling and refiling, data entry for the entire floor as well sorting and distributing mail, and aiding with drug tests, vitals, and interviewing clients to assist in appointments to see the Nurse Practitioner

• Attending and coordinating floor meetings, taking minutes and participating. Interviewed and assisted in placing homeless clients of all ages with temporary shelter and any other issues that they might have regarding getting assistance

• Handling PII in accordance with HIPAA with utmost confidentiality

• Editing and updating records via computer data entry and manually

• This is all regarding the homeless society, criminals and children Sales Associate

Melloy Nissan

July 2009 to January 2010

• Greet customers and determine their vehicle needs

• Demonstrated the vehicle and how its characteristics, capabilities and features will benefit the customer

• Took test drives. Compared and contrast competitive models to ensure customer can make an informed decision when purchasing a vehicle

• Performed a consultative vehicle delivery with customer when vehicle is sold

• Prospected daily and maintain rapport with previously sold customers

• Support and achieve the Sales Department's goals

• Met requirements of state and federal law for retail auto sales and consumer protection Sales Associate

Saturn of Albuquerque

December 2007 to June 2009

• Determining customer automotive needs while educating the customer on new and used car ownership

• Demonstrating vehicle benefits and features, along with test drives

• Meeting and exceeding dealership goals and objectives

• Maintaining a high level of customer satisfaction, ensuring repeat and referral business

• Provided excellent communication and customer service

• Positive attitude and outgoing demeanor

Education

Vocational School Certificate in Medical

Brookline College - Albuquerque, NM

August 2011

High school diploma or GED

Skills

• Customer Care

• Customer Service

• Call Center (2 years)

• CSR (10+ years)

• Customer Support (10+ years)

• Sales (7 years)

• Cash Handling

• training

• Marketing

• Communications

• Customer Service Skills

• problem solving

• Organizational Skills

• Microsoft Office

• English

• Excel

• Sales Experience (6 years)

• CRM Software

• Upselling (10+ years)

• Time Management (10+ years)

• Banquet Experience (10+ years)

• Sales Management

• Medical Records (1 year)

• Word Processing

• Remodeling

• Recruiting

• Event Planning (4 years)

• Digital Marketing

• Salesforce

• Presentation Skills (3 years)

• Inside Sales

• Microsoft Outlook

• Outside Sales (3 years)

• Branding

• Account Management

• Cold Calling (1 year)

• Merchandising (3 years)

• Data Entry (10+ years)

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Typing (10+ years)

• Retail Sales

• Food service

• Public Relations

• Driving (10+ years)

• Computer literacy

• Management

• Social Media Management

• Leadership

• Blogging

• Restaurant experience

• Hospitality

• Negotiation

• Dealership experience

• Office experience

• Email Marketing

• Search Engine Optimization (SEO)

• Basic math

• POS

• Google Suite

• Food industry

• Documentation review

• Banking

• Data collection

• Microsoft Access

• Product demos

• Catering

• Supervising experience

• Training & development

• Clerical experience

• Windows

• Box truck

• Van driver

• Insurance Sales

• Business Development

• Lead generation (2 years)

• QuickBooks

• Custodial experience

• Hotel experience

• Medical billing

• Aviation

• Food safety

• Schematics

• Inventory control

• Administrative experience

• Writing skills

• Computer skills

• Cooking

• Front desk

• Guest services

• Restaurant management

• Barista experience

• Management

• Caregiving

• Senior care

• Interior design

• Sketchup

• Sales administration

• Computer networking

• Telemarketing

• Communication skills

• Analysis skills

• Filing

• Bartending

• iOS

• Android

• Door-to-door

• Multi-line phone systems

Certifications and Licenses

Driver's License

Life and Health Insurance

ServSafe

Insurance Producer License

Assessments

Customer Service Skills — Highly Proficient

December 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Written Communication — Highly Proficient

December 2018

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Highly Proficient

Food Service: Problem-Solving Skills — Highly Proficient December 2018

Measures a candidate's ability to use logical approaches when solving problems in a restaurant context.

Full results: Highly Proficient

Verbal Communication — Familiar

December 2018

Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar

Scheduling Skills — Familiar

December 2018

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Familiar

Memorization & Recall Skills — Highly Proficient

December 2018

Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.

Full results: Highly Proficient

Basic Word Processing Proficiency with Microsoft Word — Highly Proficient December 2018

Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text.

Full results: Highly Proficient

Problem Solving — Proficient

December 2018

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Proficient

Attention to Detail Skills — Highly Proficient

January 2019

Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: Highly Proficient

Organizational Skills — Familiar

January 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Familiar

Critical Thinking Skills — Highly Proficient

January 2019

Measures a candidate’s ability to use logical approaches when solving problems. Full results: Highly Proficient

Email Skills — Highly Proficient

January 2019

Measures a candidate’s ability to effectively compose and organize email messages. Full results: Highly Proficient

Customer Focus & Orientation — Proficient

May 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Delivery Driver — Familiar

June 2019

Interpreting instructions, reading maps, and solving problems. Full results: Familiar

Brand Ambassador — Highly Proficient

March 2020

Promoting brand awareness and sales.

Full results: Highly Proficient

Sales: Influence & Negotiation — Completed

February 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Delivery Driver — Highly Proficient

October 2019

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Completed August 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Completed

Call Center Customer Service — Proficient

July 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

July 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient

Work Style: Conscientiousness — Highly Proficient

May 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Highly Proficient

Work Style: Reliability — Expert

May 2019

Tendency to be dependable and come to work

Full results: Expert

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient June 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Highly Proficient

Sales Skills: Influence & Negotiation — Familiar

June 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar

Customer Service Fit — Familiar

June 2019

Assesses personality traits that result in high-quality customer service. Full results: Familiar

Attention to Detail: Inventory — Proficient

June 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.

Full results: Proficient

Work Style: Reliability — Expert

May 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Expert

Written Communication — Proficient

May 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Written Communication — Proficient

April 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Electronic Medical Records: Best Practices — Highly Proficient May 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient

Customer Service — Proficient

June 2020

Identifying and resolving common customer issues.

Full results: Proficient

Food Service: Customer Situations — Proficient

May 2019

Measures a candidate's ability to use logical approaches when solving problems in a restaurant context.

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service Manager — Proficient

June 2020

Managing customer service representatives and resolving customer issues. Full results: Proficient

Retail Customer Service — Proficient

May 2020

Comprehending and responding to retail customer needs. Full results: Proficient

Work Style: Conscientiousness — Highly Proficient

May 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Highly Proficient

Following Directions — Proficient

June 2020

Following multi-step instructions.

Full results: Proficient

Verbal Communication — Highly Proficient

June 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Customer Service Fit — Proficient

June 2020

Measures the traits that are important for high-quality customer service. Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Proficient June 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Inside Sales — Proficient

June 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Proficient

Recruiting — Familiar

June 2020

Managing the candidate sourcing and selection process Full results: Familiar

Front Desk Agent (Hotel) — Proficient

August 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Customer Service — Highly Proficient

September 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Accounting Skills: Bookkeeping — Familiar

September 2020

Calculating and determining the accuracy of financial data Full results: Familiar

Sales Skills — Proficient

August 2020

Influencing and negotiating with customers

Full results: Proficient

Written Communication — Proficient

May 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Filing & Organization — Proficient

September 2020

Arranging and managing information or materials using a set of rules. Full results: Proficient

Basic Spreadsheets with Microsoft Excel — Proficient January 2019

Measures a candidate's knowledge of basic Microsoft Excel techniques, including sorting, formatting, and filtering of columns or rows.

Full results: Proficient

Sales Skills — Proficient

August 2020

Influencing and negotiating with customers

Full results: Proficient

Teamwork: Interpersonal Skills — Familiar

August 2020

Responding to challenging team situations at work

Full results: Familiar

HR: Compensation & Benefits — Familiar

August 2020

Knowledge of compensation and benefits programs

Full results: Familiar

Management & Leadership Skills: Planning & Execution — Familiar November 2020

Planning and managing resources to accomplish organizational goals Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Looking for somewhat of a flexible schedule, I have my food handlers card and my alcohol certification.

Contact this candidate