Customer Service Swimming Pool

JOHN RAGSDALE

**************@*****.*** 336-***-**** Pfafftown, NC 27040

Summary

In the swimming pool industry since 1987. Dependable professional with strong background installing, maintaining and repairing swimming pool systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Customer service is a strength.

Skills

Troubleshooting and Diagnostics

Friendly, Positive Attitude

Customer Service

Critical Thinking

Active Listening

Maintenance & Repair

Estimating Abilities

Following Safety Practices

Taking Precise Measurements

Worksite Preparation

Component Repairs

Planning & organizing

Experience

Adecco Staffing Winston-Salem, NC

Swimming Pool Service Technician

07/2019 - 10/2022

Inspected pool equipment for proper functioning of pumps, filters and control equipment.

Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.

Completed seasonal shutdown of pools by draining, covering and storing equipment.

Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.

Stocked inventory of pool chemicals and cleaning materials.

Performed upkeep and maintenance of mechanical rooms.

Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.

Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.

Winterized outdoor facilities at end of season.

Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.

Holiday Pools & Spas Winston-Salem, NC

Service Manager

04/2007 - 07/2019

Built and maintained loyal, long-term customer relationships through effective account management.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Trained employees on duties, policies and procedures.

Supervised employees through planning, assignments and direction.

Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.

Created written estimates and obtained customer consent to proceed.

Adhered to customer service standards to foster satisfaction and retention.

Self Employed Services Pfafftown, NC

Owner/Operator

04/2005 - 04/2007

Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.

Set pricing structures according to market analytics and emerging trends.

Led startup and creation of operational procedures and workflow planning.

Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.

Analyzed client business needs and assisted in determining appropriate resources and strategies.

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Kept records for production, inventory, income and expenses.

Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Mentored and trained new hires on sales techniques and customer service procedures.

Interviewed, trained and supervised employees.

Education and Training

Darton College Albany, GA

Associate of Arts in Preparing for Major in Geology

Teledyne Swimming Pool Heater School. Studies in Industry classes of Pool Chemistry. Attended Hayward Technician classes. Biguanide pool chemistry classes and seminars. Biolab swimming pool chemistry classes.

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