HOWARD

JOHNSON

832-***-****

ad00qr@r.postjobfree.com

**** ********** **** ****,, *****

ond, TX 77469

S K I L L S

Operations management

Schedule crew members

Staff supervision

Serve customers

Sales promotion

Maintain food safety

Hiring and training

Menu design

Profit and loss

Teamwork

Creative thinking

Inventory management

Customer service

Employee supervision

Control inventory costs

Multitasking

Problem-solving

Manage promotions

Quality control

Food safety management

P R O F E S S I O N A L S UMMARY

Adaptable Food and Beverage Manager skilled at handling everything from soft drinks to fine dining. Consistently maintains exacting inventory levels and minimal waste. Drives increased ROI and growing profits through hands-on management of materials and staff.

E X P E R I E N C E

F & B M A N A G E R

Houston Racquet Club

Houston, Texas

August 2019 August 2021

Oversaw restaurant operations to meet company's standards of cleanliness and service and execute food and beverage sales.

Monitored and maintained quality control records to comply with quality assurance and loss prevention policies and procedures. Developed and implemented safety standards and procedures to comply with health, alcohol, and fire regulations.

Interviewed hired and trained new employees.

In charge of monthly inventory and ordering of all liquor, beer, and wine, In charge of scheduling for 35 FOH employees

Worked with the sous chef and grill chef in presenting and creating menu items Liaison between guest, FOH staff and kitchen.

F & B O U T L E T S M A N A G E R

Blackhawk County Club

Richmond, Texas

March 2018 August 2019

Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.

Increased employee job satisfaction with hands-on, motivational approaches. Monitored and adjusted staff schedules based on business requirements. Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.

Recommended and implemented procedural changes to enhance services rendered to customers.

Built relationships with vendors and monitored supply chain to spot and correct deficiencies.

Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.

A S S I S TANT M A N A G E R

Saltgrass Steakhouse

Sugarland, Texas

July 2014 March 2018

Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.

Assisted with administering policies and practices in human resources, compliance, safety, and quality assurance.

Selected, managed, coached, and developed high-performing team of sales associates to meet or exceed sales targets.

Analyzed productivity reports to manage overall performance. Engaged with team members, management, and customers to boost company productivity and morale.

Addressed and resolved customer inquiries and complaints to restore satisfaction.

Reported losses, employee behavioral issues, customer complaints, and operational issues to upper-level management.

Answered questions and recommended solutions to address customer complaints.

Evaluated employee performance and mentored underperforming staff with service-focused initiatives.

Monitored staff resources and projected future needs. B A RTENDER S H I F T M A N A G E R

Joe's Crab Shack

Sugarland, Texas

January 2014 July 2014

Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes.

Verified legal drinking age of patrons through stringent ID checks. Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders.

Used POS system to process cash and credit card transactions. Trained new bartenders in customer service, bar equipment safety, drink preparation, and upselling techniques.

H I G H T E N S I O N L I N E M A N

NJ Transit

Hoboken, NJ

January 2003 December 2013

Cut trenches for laying underground cables using trenchers and cable plows. Tested conductors according to specifications and electrical diagrams to identify corresponding conductors and to prevent incorrect connections. Trimmed potentially hazardous trees to enable safe function of cables and wires. Installed and repaired electrical distribution and transmission systems, including conduits, cables, and wires.

Identified defective sectionalizing devices, circuit breakers, voltage regulators, fuses, switches, and wiring using electrical-testing instruments. Attached grounding devices to remove electrical hazards from fallen or disturbed lines and to facilitate repairs.

Placed fireproofing and insulating materials over conductors and joints. Inspected power lines and auxiliary equipment to locate and identify problems using reading and testing instruments.

Leveraged insulated poles fitted with mechanically or hydraulically operated grasping and crimping tools and rubber gloves and sleeves to perform energized line work.

Drove vehicles equipped with tools and materials to job sites. Repaired or replaced damaged poles and added new ones as part of continuous maintenance effort on [Location] system.

Opened switches and attached grounding devices to remove electrical hazards from disturbed or fallen lines.

Inspected transmission lines across great distances using helicopters and airplanes, checking their freedom from obstruction and the adequacy of their insulation.

Grounded lines and open switches to eliminate electrical hazards at fallen lines and coordinate safe repairs.

Used truck-mounted buckets or straps to safely climb poles and correct problems or install new lines.

Climbed poles and used truck-mounted buckets to access equipment. A S S I S TANT M A N A G E R

Burger King

Roselle Park, NJ

June 1995 January 2003

Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.

Oversaw sales team productivity and results to attain revenue goals and performance targets.

Answered questions and recommended solutions to address customer complaints.

Reported losses, employee behavioral issues, customer complaints, and operational issues to upper-level management.

Established and communicated key performance metrics and expectations to optimize sales, visual merchandising, and loss prevention. E D U C ATION

B A C H E L O R O F A RTS: C O M M U N I C ATIONS

Bloomfield College

Bloomfield, NJ

Student Scholar Athlete

Awarded 4yr Baseball Scholarship

GPA 3.2

Minor in English.

A S S O C I ATE O F A P P L I E D S C I E N C E : E L E C T R O N I C E N G I N E E R I N G T E C H N O L O G Y

RETS Institute of Technology

Nutley, NJ

Graduated with honors.

GPA 4.0

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