Kruti Chovatia

Edison, NJ

Cell: 551-***-****

Email: ad00q9@r.postjobfree.com

EXPERIENCE SUMMARY

Around 10+ years of Business Analyst and IT Project Implementation Methodology experience.

I am an experienced Business analyst with an Agile mindset who has constantly delivered quality products using Agile methodology in a scrum team environment.

Performed requirements analysis and business process improvement, including work/process flow analysis, functional analysis, and documentation. Also involved in other phases of SDLC such as technical analysis, design, testing and deployment.

Proficient in writing user stories, creating story boards, facilitating requirements discussion with business stakeholders/product owners, created UAT test cases and facilitated bug triage and issue resolution during UAT.

Experienced in documentation of user requirements, as well as organizing interviews, product backlog grooming, prioritization, user meetings, workshops, JAD sessions and requirement elicitation sessions.

Expert Microsoft Excel support for business with services templates, charts and graphs.

Good understanding of SQL.

Extensively used MS Visio to create wireframes, functional design, flow diagrams, and activity diagrams in most of the projects.

Extensively used Jira and ADO as an issue management tool for most of the projects.

Good interpersonal, communication and listening skills, which ensures that the business and stakeholder’s needs are well understood in a customer service-oriented approach with a focus on the overall product vision.

Projects:

Orion Innovation, NJ

Client: KPMG

Senior Business Analyst March 2022- Current

Responsibilities:

Experienced in enterprise application integration requirements for KPMG audit application.

Extensive experience using ADO (Azure dev ops) for maintaining product backlog, documenting user stories and acceptance criteria, MS office tools like Visio, Excel, Power point, Word.

Excellent communication and writing skills with business and dev teams.

Performed analysis/testing as needed to test enhancements/features before moving to production.

Facilitated requirements gathering sessions with IT and Business Liaisons for workgroup meetings to understand and document business needs and requirements.

Collaborated with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs.

Experienced using combination of techniques such as Interviews, JAD, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis for a detailed requirement analysis.

Evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

Proactively communicated and collaborated with Project Manager to analyze information needs and functional requirements.

Facilitated and contributed to technical/solution meetings related to the project.

Suez water, NJ

Business Analyst March 2016- March 2022

This has been a well-rounded role where I must wear multiple hats from being a business analyst, offshore coordinator, product owner with a customer service-oriented attitude.

Responsibilities:

Projects were mainly based on agile methodologies with a mix of waterfall and Agile (hybrid) at times.

Worked one on one with the C-level managers and product owners from the business side.

Well versed with Drupal as the Suez website is built on Drupal platform.

Served as a liaison between business team and offshore development team to bridge the gaps for functional requirements.

Documented user stories and maintained requirement traceability matrix.

Worked closely both with onsite and offshore teams to define, understand, and document business requirements.

Lead bug triage sessions and lead the support team from business side.

Extensively used Jira as a ticketing system for implementation and effective bug tracking

Reviewed project team deliverables to ensure quality and adherence to project requirements.

Developed training materials and maintained and updated user manuals for Drupal.

Provided written and verbal communications such as status reports, progress reports and documentation to project teams.

Participated as a key member of the decision-making team in project planning, sprint prioritization meetings and grooming of product backlogs.

Johnson & Johnson, NJ

Business Analyst October 2015- March 2016

The objective of this project is to develop and deploy into production release 3 of the Brand Inspector mobile application. It is a critical tool to the field inspectors by assisting during market surveys, by providing a globally reaching locally focused application which is easy to use, scalable in the deployment, and contains identifiable information about Johnson & Johnson family of products worldwide. The critical market/field information collected through the application by leveraging guided ‘survey type’ analysis provide overall visibility of the survey process during execution. The project is executed using Agile methodology and Drupal as a backend technology.

Responsibilities:

Worked closely both with onsite and offshore resources to define, understand, and document business requirements.

Assisted in data analyzing and interpretation of survey results.

Developed detailed testing scripts for UAT. Lead and successfully conducted user acceptance testing.

Assisted in bug triaging and lead the support team from business side.

Review project team deliverables to ensure quality and adherence to project requirements.

Developed training materials and maintained and updated user manuals.

Provided written and verbal communications such as status reports, progress reports and documentation to project teams.

AIG, NJ Feb 2015- Sep 2015

Business Analyst

The One Group project was AIG’s most important initiatives which involved just about every department and function in AIG Benefit Solutions. Under this project many operational processes and systems will be placed on one consolidated platform. The end result will provide for much greater efficiency and service and make business operations easier and more user friendly. Once completed the data and functions for all stages of a case will be housed on this single platform.

Responsibilities:

Served as a liaison between the business and IT to provide technical solutions to meet user needs, clearly outlining requirements in a way that both IT and business can understand.

Lead large meetings, solicited end-user requirements, translated into clear requirements, and analyzed system or workflow impact based on those requirements.

Assisted business in prioritization of functional gaps, kept documentation up to date, documented decision items and organized it logically.

Responsible for lifecycle of business requirements from developing BR (FRD) to writing use cases (test cases), documenting as-is and to-be workflows, follow up on outstanding issues with appropriate parties, driving issues to conclusion, develop use cases, participate in functional design walkthroughs with the business and IT, develop and track change controls.

Assisted the project team with bug triage using HP quality center.

Merck, NJ May 2014- Dec 2014

Business Analyst

The project at Merck was to launch a Self Service intranet portal for Merck employees and contractors. The project used Agile methodology. The objective of the Self Service site was to facilitate daily activities of Merck personnel and to provide them with a user friendly guided experience on various topics. The unique features of this portal were support topics like Mobile Devices (Apple, Android and Blackberry), Computers (Windows and Mac), Outlook, Badge Print etc.

Responsibilities:

Gathered requirements via workshops and JAD sessions.

Documented the as-Is business workflow adhering to UML standards.

Documented Meeting Minutes from the workshops as well as responsible for getting a sign-off on them.

Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.

Participated and contributed in daily scrums, sprint meeting and sprint prioritization discussions.

Identified Use cases from the functional requirements and wrote Use Case Specifications.

Worked one on one with the UX lead to make sure design meets the requirements.

Walked the QA team through the requirements to make sure they understood them properly.

Maintained a Traceability Matrix to ensure that all functional requirements are addressed at the use case level.

Performed functional and GUI testing to ensure that the user acceptance criterias are met.

Identified UAT scenarios with the team and wrote UAT test scripts.

Successfully conducted UAT (User Acceptance Testing) for validation of the application

Conti, NJ March 2013- Jan 2014

Business Systems Analyst

Client is an infrastructure and construction industry specialist. They are pioneers in renewable energy resources and implementation of solar energy parking structures. The project was an upgrade of their recent JD Edwards platform from JDE 8.0 to JDE 9.1 due to an expanding and diversifying business need. The project was implemented using Agile in order to clear existing backlog of requirements.

Responsibilities:

Gathered business requirements in order to describe the business needs in terms of the main deliverables.

Participated in daily stand ups, provided brief description of what was done the day before, what’s on agenda for the day as well as address road blocks if any.

Identified Use Cases and wrote Use Case Narratives.

Worked closely with the development team to help them understand Use Case Narratives.

Interacted with Business users and created the process requirements and involved in discussions with design and development team.

Interacted with Subject Matter Experts, Program Managers and Developers to prioritize requirements.

Documented the as-Is process for different intranet portals.

Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to resolve the defects.

Worked closely with overseas teams to gather functional requirements.

Performed requirement Triage and maintained the Defect tracking system.

Co-coordinated UAT with the SME’s to make sure that all the Business Requirements are addressed in the application.

Created end user manuals for the business users overseas.

New York Life – New York, NY Nov 2011- Nov 2012

Business Analyst

The project aimed at implementing a security-rich, personalized Web service solution, one where customers can review policy coverage information, check policy or claim status, and resolve problems using a full suite of problem resolution tools or live Web assistance.

Responsibilities:

Created “As-Is Business Models”, required for auditing purposes as well as to be used as standard operating procedures, by meeting with SME’s from underwriting, finance, customer service, marketing and fulfillment departments.

The project was implemented using Agile methodology with sprint cycle of 2 weeks.

Facilitated brainstorming sessions with the SME’s from underwriting, finance, customer service, and fulfillment departments so as to capture self-service portal requirements.

Created Wireframes for the self-service portal and authored the Functional Requirement Document.

Conducted Wireframe’s and Functional Requirement Document walkthroughs with the Business Owner’s and took a sign-off.

Created “To-Be Business Models” based on UML Methodology using Enterprise Architect.

Worked closely with the web development team to help them understand the requirements and supported the implementation efforts by answering questions of the developers related to the business or requirements.

Identified Use Cases and wrote Use Case Narratives.

Conducted requirement workshops among all project stakeholders to verify and validate the business requirements.

Association of Equipment Management, Milwaukee, WI August 2010- Nov 2011

Business Analyst

Client is an international trade and business development resource for companies that manufacture equipment, products and services used worldwide in the construction, agricultural, mining, forestry, and utility industries.

Responsibilities:

Involved in understanding the “As-Is” business process by reading existing business artifacts and meeting with SME’s.

Created models of "As-Is" and "To-Be" business processes and associated narratives.

Used the guidelines and artifacts of the Rational Unified Process (RUP) to release multiple iterations of the deliverable over the span of the project lifecycle.

Gathered business requirements in order to describe the business needs in terms of the main deliverables.

Interacted with Subject Matter Experts, Program Managers, Developers, and participated in JAD sessions.

Involved in discussions with Business Users and Subject Matter Experts to come up with the Requirements Prioritization. Eliminated false and redundant requirements by screening out multiple versions of user input.

Identified Use Cases and wrote Use Case Narratives.

Conducted Use Case Walk Throughs with the development team to make them familiarized with the Use Cases.

Performed SQL queries to create mock data.

Provided clear and concise documentation regarding requirements management plans, functional requirements and non functional requirements.

Involved in creating Test Cases and conducting Test Case Walk Throughs’ with the QA Team.

Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.

773 WHOLESALE, Jersey City, NJ Aug 2008- June 2010

System/Business Analyst

Responsibilities:

Worked as a liasion between the business and IT teams.

Analyzed, gathered and documented various business artifacts.

Co-ordinated UAT with the lead business analyst

Assisted in facilitating JAD sessions.

Education

Master’s in business administration in Management Information Systems Dowling College, Oakdale, NY

Bachelor of Commerce in Accounting & Auditing Maharaja Sayajirao University, Gujarat, India

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